Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“The communication was really good from quote to order to delivery. Would recommend and use again !”

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Posted 7 years ago

“This was the first time I’d ordered a printed item and Poppy was so helpful and kind. I’m thrilled with our enamel mugs! I’ll definitely be using Total Merchandise again. Thank you”

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Posted 7 years ago

“Thank you for helping me to ship pens overseas in time! You really did all you could to make this happen ;-)”

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Posted 7 years ago

“Very quick response to an order inquiry and managed to fulfill our order in a very tight time frame. Good communication throughout too.”

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Posted 7 years ago

“Simple, easy ordering - quick at responses, always willing to help. Product arrived earlier than expected and looks beautiful. Very happy, will definitely order again.”

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Posted 7 years ago

“I have used this company a few times now and I would throughly recommend them. The items I bought are excellent quality and the embroidery very food too.”

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Posted 7 years ago

“products we order were good quality”

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Posted 7 years ago

“Good communication, we had a short deadline and the product was devlivered on time.”

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Posted 7 years ago

“Quality was excellent. Unfortunately we had a delivery issue, Total Merchandise though went out of their way to solve it. Would definitely use them again.”

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Posted 7 years ago

“As a returning customer I was delighted with their usual speed and efficiency. Would definitely use them again.”

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Posted 7 years ago

“Ace service and good aftercare follow up”

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Posted 7 years ago

“Easy to design t-shirt and straightforward ordering process. One of the four t-shirts arrived faulty but my complaint was quickly dealt with and the replacement was sent the next day. Happy to use again.”

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Posted 7 years ago

“Very helpful and knowledgeable sales staff. The order was delivered quickly and is excellent quality. Competitively priced as well. Would use again.”

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Posted 7 years ago

“Great quality, quick service.”

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Posted 7 years ago

“The 450ml Stainless Steel Travel Tumblers and A5 Noir Notebooks were good. The finishing of these products were of high quality.”

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Posted 7 years ago

“Great service from Total Merchandise, as a new customer they quickly responded to my urgent inquiry and delivered good as expected. Great Team!”

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Posted 7 years ago

“Jo helped me with every stage of the process. A lot of input for what must be a very small order for the company. Really helpful, cannot fault the customer service in any way. The product is excellent too. All in all a very good experience”

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Posted 7 years ago

“Excellent service; staff were very attentive and efficient. All correspondence was responded to within hours; and delivery was speedy. Very happy customer! Would highly recommend.”

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Posted 7 years ago

“Helpful in responding to requests for artwork in the run up to an order for notebooks. very pleased with quality of final product, delivery and cost.”

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Posted 7 years ago

“Good merchandise”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews