Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“Order dealt with promptly & pencils were just what we wanted.”

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Posted 7 years ago

“Very quick and easy to order, fantastic customer service”

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Posted 7 years ago

“Total Merchandise provided such a swift and efficient service and were super helpful. Also the product we received was 5/5 quality.”

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Posted 7 years ago

“Clear quotations and delivery to deadline, my company will be using them again.”

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Posted 7 years ago

“Great quality products at prices that keep the accounts team happy. Staff were very friendly and always quick to reply to queries. Would definitely use them again.”

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Posted 7 years ago

“very professional, and very patient as i'm picky customer, delivery on time with email notification day before , ordered multiply items all delivered up to speck ordered , been helped with artwork , will use again”

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Posted 7 years ago

“Price was cheapest”

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Posted 7 years ago

“Delivered as ordered, undamaged, and on time.”

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Posted 7 years ago

“Really great customer service - quick, friendly and helpful when I needed to keep changing the order amount.”

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Posted 7 years ago

“Prompt responses, Good and continued communication, made sure we were happy with the merchandise once we were in receipt of it, good follow up procedures in place.”

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Posted 7 years ago

“Excellent service from initial enquiry to receiving goods. Great communication from start to finish and very pleased with the products we ordered.”

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Posted 7 years ago

“quick turn around, very professional”

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Posted 7 years ago

“Good pricing, attentive customer service and decent turn around times.”

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Posted 7 years ago

“Excellent product at a competitive price & excellent customer service. Highly recommended.”

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Posted 7 years ago

“Second time ordering from Total Merchandise. A great range of quality products. Very Knowledgeable and extremely helpful Team with excellent Communication.”

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Posted 7 years ago

“Great service.”

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Posted 7 years ago

“Great service from start to finish, communication is prompt and the finished products are excellent. Would definitely use again and highly recommend.”

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Posted 7 years ago

“We had a last minute order - it was dealt with efficiently and with great service”

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Posted 7 years ago

“There was good communication and quick service from helpful friendly staff. The product arrived promptly and was as expected .I would use the company again and recommend it to others Thanks”

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Posted 7 years ago

“Great communication from Holly”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews