Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“Helped me with the delivery company, who struggled to deliver to us.”

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Posted 7 years ago

“Good customer service and products are excellent.”

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Posted 7 years ago

“Very good quality, speedy delivery. Cost effective”

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Posted 7 years ago

“Very helpful from beginning to end.”

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Posted 7 years ago

“High Quality and promptness in delivery Amazing service”

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Posted 7 years ago

“The preorder service was just perfect, they bent over backwards to fulfil my needs and wants. No hesitation recommending them... give them a try”

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Posted 7 years ago

“They are very efficient and very helpful and sorted our order out really quickly. All the members of staff I have dealt with have been very helpful and obliging and its lovely contacting them.”

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Posted 7 years ago

“Very great service and helpful team. Smooth process from start to finish!”

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Posted 7 years ago

“There was a mix up with the due date, and the team worked to ensure it was completed just a couple of days late when they had planned for delivery for 2 weeks later. The team worked to find a contingency plan in case things went awry again.”

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Posted 7 years ago

“The quality of the product was as expected and the delivery was as promised.”

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Posted 7 years ago

“Excellent customer services! Deadlines always met and communication is brilliant. We were also very please with the quality of the merchandise. I would highly recommend Total Merchandise to look after you companies merchandise requirements.”

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Posted 7 years ago

“Quick response to quote request, delivery as promised”

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Posted 7 years ago

“Helpful, good quality, easy to order, quick to respond”

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Posted 7 years ago

“Quick initial contact and this continued throughout. No issues and items received within a week of order.”

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Posted 7 years ago

“The member of staff Joanna - was extremely helpful, as we were undecided about what we wanted originally. Joanna was very quick with her responses and the samples required were very quick to arrive. The products are hard wearing and will please our new clients at the start of September 2018. We would recommend Total Merchandise in the future and we will most definitely re-order.”

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Posted 7 years ago

“Very easy to deal with, great communication, good product / print quality.”

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Posted 7 years ago

“Great customer service. Samantha was great keeping in touch and providing proofs for approval.”

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Posted 7 years ago

“A excellent service provided by all at Total Merchandise”

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Posted 7 years ago

“This is our second time using Total Merchandise. Samantha Robbins was delightful. Professional, efficient and kind.”

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Posted 7 years ago

“They were able to provide the product and specifications that we required at a fair price, with good customer service.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews