Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and product super quick delivery very happy highly recommend.”

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Posted 7 years ago

“Efficient and timely responses - thank you!”

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Posted 7 years ago

“The recycled pens that we ordered are of excellent quality, and the custom log design that we required has been reproduced very nicely. Very good value. Thank you!”

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Posted 7 years ago

“Process of selecting merchandise through until delivery was very efficient and prompt. Good communication channels by staff members throughout the whole process. Great product. Would recommend.”

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Posted 7 years ago

“Staff were helpful but the products were not very good quality.”

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Posted 7 years ago

“Staff very efficient, sample came within 24 hours so would recommend. Quality of product purchased looks good, so hopeful it was good purchase”

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Posted 7 years ago

“I hold one star to alert of the confident need toward your fabulous work delivered.”

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Posted 7 years ago

“Very pleasant to deal with, fast and efficient service, great product.”

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Posted 7 years ago

“The staff kept me up to date with the progress of my order”

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Posted 7 years ago

“High quality products, great service - will be back. Highly recommend.”

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Posted 7 years ago

“Understanding and knowledge of our needs and timings. Our Senior Sales Executive is Robyn Lawes and he always knows what we're looking for and how to help.”

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Posted 7 years ago

“Web is great and so you can make estimates without contacting them. They always reply (or at least Holly, my sales assistant did) in less than 24h and their work pipeline is very straightforward.”

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Posted 7 years ago

“Although for an order last year everything was great, this year the confirmation process took too long. One of the main issues was that I kept receiving proofs with logos from other events and not my event.”

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Posted 7 years ago

“Really prompt service from the sales team, who were happy to revise my quotations and answer questions multiple times until I was ready to order.”

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Posted 7 years ago

“Very efficient and received goods within a tight deadline!”

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Posted 7 years ago

“They provided a prompt and efficient service”

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Posted 7 years ago

“Excellent customer service, ensured products all arrived within delivery time and matched designs perfectly. Any potential / perceived issues with printing were envisaged before order placed allowing us to adjust designs and ensuring the end product was perfect.”

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Posted 7 years ago

“I ordered keyrings , the end product was very good, good job well done.”

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Posted 7 years ago

“Very happy with products and delivery ahead of schedule to meet our tight deadline.”

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Posted 7 years ago

“Great products, great price and quick turnaround!”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews