Merchandise turned up in time for the event that we needed it for but only because I had to keep chasing up the artwork etc as despite an email advising that the artwork would be with us within 48 hours when I returned form leave a week later we had still not received it. I also had to chase my initial quotes as only received one and not the 2 requested. When I decided to place an order I emailed yourselves and attached an official order which had the relevant details on of what we had ordered and delivery address but I still continued to get emails asking for confirmation of information that was on the PO which leads me to believe that this was not even looked at! Quality of product appears to be OK and I am happy with the print quality as well.