Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service provided. They personalised my product exactly as asked and it looks amazing and the actual product is really outstanding quality. Couldn’t be happier.”

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Posted 8 years ago

“Good range of products at excellent prices and the communication was spot on. Would definitely recommend Total Merchandise”

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Posted 8 years ago

“what was delivered was exactly as described”

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Posted 8 years ago

“Excellent and helpful service.”

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Posted 8 years ago

“The girls helped me through my first order”

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Posted 8 years ago

“Second time we have used Total Merchandise. Very friendly and efficient service. We had a tight delivery schedule and they delivered well in time.”

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Posted 8 years ago

“Personal service was great and being able to correspond with same person each time”

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Posted 8 years ago

“good quality product and speedy delivery helpful staff as well”

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Posted 8 years ago

“Delivered at a good price and on time.”

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Posted 8 years ago

“Found Total Merchandise online. Once I contacted them the staff were very helpful. They did exactly what we wanted. We received the items within a couple days. Overall, we were very happy with the outcome, the service and the price. Will definitely be using them again.”

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Posted 8 years ago

“Having ordered pens and post it notes, our customer service representative was Ahmet, who communicated along the whole process and was extremely helpful with any questions I had. I would highly recommend using Total Merchandise.”

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Posted 8 years ago

“A very quick & efficient service and the quality of the products delivered was excellent”

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Posted 8 years ago

“Natalie dealt with our enquiry promptly and provided information as required. Quick turnaround of our order in short space of time. Excellent service.”

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Posted 8 years ago

“total merchandise was able to correct our order and get it sent out on a tight timeframe. we really appreciated that.”

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Posted 8 years ago

“The account manager was really helpful and very responsive to queries about the production meaning that we got our products very quickly.”

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Posted 8 years ago

“Very quick service and responsive to queries on the ordering process.”

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Posted 8 years ago

“It was a bit difficult to understand the ordering process. It would be useful to send out templates and better guidance as to what you need to make it all go smoothly. I felt a little at sea. I am used to working in Photoshop, InDesign and Illustrator but the information necessary was not sent when requested. Otherwise all OK. I would do it differently next time.”

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Posted 8 years ago

“Goods arrived earlier than expected, staff were very helpful and courteous when working out what I wanted. Fast response to any questions I had. Would not hesitate in buying from this company again.”

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Posted 8 years ago

“Blown away by the service, empathy and value for money.”

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Posted 8 years ago

“Excellent corporate gifts, very happy with the merchandise.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews