Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total merchandise was fantastic from start to finish! I dealt with Kelly who was brilliant and so helpful! Price was very good and couldn't recommend TM anymore! I would definitely use them again!!:)”

Helpful Report

Posted 8 years ago

“Kelly was very helpful in working out with what I wanted. Quick service which is what I needed as I thought I'd left it late to make up the personal key rings I wanted.”

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Posted 8 years ago

“We had a tight deadline, Total Merchandise went out the way to ensure that merchandise was printed and delivered in time for our conference.”

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Posted 8 years ago

“Merchandise arrived before few days before deadline, very kind responses through email and great quality! :D”

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Posted 8 years ago

“Very responsive and helpful. Guided me and updated me throughout. A fast, efficient service that is good value for money.”

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Posted 8 years ago

“Helpful, friendly and efficient service.”

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Posted 8 years ago

“Excellent service. 72 hour turn around on their express items. Very good quality and reasonably priced. Would def recommend.”

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Posted 8 years ago

“Excellent service, quick and efficient.”

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Posted 8 years ago

“A very easy process from start to finish and all my questions answered quickly throughout. The fidget spinners were a perfect giveaway and were extremely popular, resulting many more visitors to our stand and a perfect networking opportunity. We certainly got people talking thanks to Total Merchandise!”

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Posted 8 years ago

“Total Merchandise provided a swift and efficient service. Although we were on a tight deadline, our order went through without any issues and the products we received were excellent.”

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Posted 8 years ago

“Very helpful, competitively priced, great service, good product and arrived when expected - good job all round thank you.”

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Posted 8 years ago

“The staff at Total merchandise is excellent, courteous, attentive and collaborative. The garments are of very good quality and so are the nylon drawstrings bags. Fast delivery.”

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Posted 8 years ago

“My sales assistant (Holly Hicks) was extremely supportive. She gave me advice about how to produce an effective design, and when we had trouble with the graphic format she got her design team to help us free of charge. She helped expedite the order so it arrived in time. We raised £800 for charity from the sale of our glasses and other merchandise, and this wouldn't have been possible without the help of Holly and Total Merchandise. Thank you!”

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Posted 8 years ago

“Brilliant customer service, fast delivery. The design team prepared the Artwork to an excellent standard and the finished products looked super! We will definitely be using Total Merchandise for future projects! Thank you once again!”

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Posted 8 years ago

“Friendly, Helpful Staff. And very patient when I kept changing my mind!”

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Posted 8 years ago

“Very good service & communication, and everything done to the rather tight time-scale - full marks!”

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Posted 8 years ago

“Every time we order from them, it's effortless, the quality is good and the products arrive on time.”

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Posted 8 years ago

“I have been used Total Merchandise for over 10 years now and have never been disappointed with their professional yet friendly service and the quality of their work.”

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Posted 8 years ago

“Very happy with our order, when we need more stock Total Merchandise will be the first place ill go. Kelly was very helpful and got my order sorted a.s.a.p.”

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Posted 8 years ago

“Efficient service”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews