Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“The order arrived”

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Posted 8 years ago

“We were very please with your product. Everyone said how good the water bottles are.”

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Posted 8 years ago

“Used Total Merchandise a few times now and always very helpful with my awkward requests and deliver as promised. Very pleased with the service.”

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Posted 8 years ago

“Order arrived quickly and was of good quality but the sales team were much too pushy, didn't even give me a chance to reply to emails before chasing responses several times, it was far too much.”

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Posted 8 years ago

“Both the service and product were excellent! We will definitely be returning.”

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Posted 8 years ago

“We ordered some merchandising material for an event. The whole experience was rather straightforward, just what you need when you have a busy schedule. There was only a little downside as on one of the items we didn't receive the full quantity order and this was only communicated to us on the day of the delivery. But as soon as I reported the inconvenience a refund on the undelivered part was immediately organized and the person looking after this was extremely helpful. Her help made up for the inconvenience encountered and I would certainly use their services again.”

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Posted 8 years ago

“They went out of their way to get the product to us on time and even carried the cost for a morning delivery, just so that it got to us on time. We ordered the pencil tin with personalised print on the front and the quality was better than expected. Highly recommended!”

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Posted 8 years ago

“I was very happy with the speed in which my order was handled and I was very happy with the product as well as the price and the fact it was delivered on the day I was told. I would recommend Total Merchandise to anyone!”

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Posted 8 years ago

“Great product. Looks fantastic and for a good prize. Managed to get it to us in a very short time. Great customer service.”

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Posted 8 years ago

“Quick service and delivery once order placed”

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Posted 8 years ago

“The products were great quality and delivered efficiently by a professional team. I would definitely buy from Total Merchandise again.”

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Posted 8 years ago

“Always great service and quality”

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Posted 8 years ago

“We placed our order at very short notice but Total Merchandise were most helpful and able to get our badges to us in time. The badges themselves were great - very happy. Thank you!”

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Posted 8 years ago

“Very good service and great quality items.”

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Posted 8 years ago

“Brilliant product, great service, fantastic company”

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Posted 8 years ago

“Jade turned around an order for us in super quick time. Every step of the way she provided me with so much information to make sure I had everything I needed, and she made sure we hit our deadlines perfectly. It was a pleasure working with her, she was really helpful, and the end products we received were really high quality and exactly what we were looking for. Thank you and we will certainly use Total Merchandise again.”

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Posted 8 years ago

“really easy to deal with, responsive and I loved being able to speak to one person who took care of us and our order. great!”

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Posted 8 years ago

“Fast production & delivery”

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Posted 8 years ago

“Very professional and fast service.”

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Posted 8 years ago

“Quick prompt service. Delivered on time. Excellent quality product.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews