Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from Total Merchandise was excellent. We ordered cotton tote bags with branding for an event. The bags were good quality, the design came out well and we were all very pleased with the result.”

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Posted 8 years ago

“Great customer service. Very friendly and helpful and a very quick turnaround time on queries. In addition I am extremely happy with the merchandise I received, exactly as described and arrived quickly with no issues.”

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Posted 8 years ago

“I found out Monday afternoon that our first order from another supplier was shipped incorrectly and wasn't going to get to our client before they left the USA for an event at the British Open. That gave me about 2 days to get an order produced and delivered the morning of the event, in Liverpool! I contacted Total Merchandise with my rush request. Beth Gilbert was a huge help in getting my order in, despite the 5 hour time difference. They produced and delivered exactly as we needed. The goods were delivered exactly when promised, and our client was pleased! Thank you for saving the day on such short notice!”

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Posted 8 years ago

“Excellent prompt service. Very pleased with the product.”

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Posted 8 years ago

“Total did a great job with our mugs, we were very pleased with quality. Overall a great service.”

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Posted 8 years ago

“Best pricing, combined with an excellent service. Would definitely recommend.”

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Posted 8 years ago

“Good communication, fast processing of the order. Good product. Very happy to deal with this company.”

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Posted 8 years ago

“Took the tie to understand my needs and then met them.”

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Posted 8 years ago

“good quality products and a speedy delivery”

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Posted 8 years ago

“Easy to deal with and talk to which other cheaper suppliers fail badly on. Been very happy with the service and quality of products.”

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Posted 8 years ago

“Everything was right and everything was very quick as we needed it in a hurry”

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Posted 8 years ago

“The service is always fast and friendly. Excellent advice on alternative products. Good value for money.”

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Posted 8 years ago

“Good communication, reasonable prices and prompt delivery. No complaints. Products seem to be good qualty.”

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Posted 8 years ago

“Great communication. Sam was very efficient and made the process very simple and uncomplicated. Prompt delivery and good quality bag and print. thank you BN5 magazine.”

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Posted 8 years ago

“I found the help and advise and the lead time great The information that I required was dealt with in an efficient and friendly manner and any questions asked were answered very timely”

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Posted 8 years ago

“Very helpful and patient staff. Fair prices, good quality goods, fast delivery.”

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Posted 8 years ago

“Very easy to work with and great end product.”

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Posted 8 years ago

“Extremely pleased with the notebooks we ordered with our logo on the cover.”

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Posted 8 years ago

“Delighted with the quality and speed of service and the high quality of the products of the Pin Badges and Trolley Coins”

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Posted 8 years ago

“The quality of the two products we ordered was very good, and so was the price. The service was very poor though. They had to keep resending their order confirmations and proofs through as they didn't seem to be actually reading our requirement (we didn't change anything on our order the whole time, they just didn't seem to take on board what we had typed into their own form). We had to keep chasing by phone and email, throughout the whole process, to get the order actually sorted out, and not once did they take the initiative to communicate with us first - always us having to chase and prompt them. When the order became urgent, they forgot to place it for 3 whole days until we phoned and emailed to remind them. Luckily we got the products just in time, on the day of our event. Unnecessary stress, wouldn't see the point in dealing with them again.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews