Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“We have ordered a number of promotional items from TM and they exceed expectations in all areas from customer service to delivery... Great value, good quality and quick delivery times. I would not hesitate to recommend them. Joanna Daines Marketing Manager Poundfield Products”

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Posted 8 years ago

“Quick response times and great end product.”

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Posted 8 years ago

“Excellent and varied choice of products, offering many options to personalise your order, very helpful and swift from order to delivery. Staff response time very quick,, polite and professional. Really please when our order arrived. Good Quality and impressive to look at. Thank you.”

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Posted 8 years ago

“Excellent communication and overall help whilst getting an order completed and delivered in a challenging timeframe.”

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Posted 8 years ago

“Good Service”

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Posted 8 years ago

“I've been impressed with TM from start to finish. Excellent.”

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Posted 8 years ago

“Easy to deal with, always quick response to email and good delivery time”

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Posted 8 years ago

“quick turnaround, delivery before expected”

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Posted 8 years ago

“Delivered items on time and they look great. Were very quick to turn things around in a tight timeframe. I would use them for future merchandise options and definitely recommend them in the future.”

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Posted 8 years ago

“TM managed to turn my order around really quickly and were very flexible to work with.”

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Posted 8 years ago

“I put in an order with you and said the delivery address and it ended up in the wrong address. I then ordered from you again, and this time I stressed about the delivery address and where exactly it needs to go, but for the second time they went to the wrong address.”

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Posted 8 years ago

“I found the staff very helpful when compiling the order. Their suggestions as to colours and designs were helpful. All staff were courteous and orders were processed and delivered in a timely manner.”

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Posted 8 years ago

“Very competitive prices and a wide range of quality products. Free samples sent quickly with no hassle. The company raised print concerns (ie. it may be too small to print clearly on the product material) based on our design and were happy to then reproof several versions of the artwork until we were happy with an alternative design. Manufacture and delivery was then quick and efficient.”

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Posted 8 years ago

“Everything was clear and straightforward with ordering our lanyards”

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Posted 8 years ago

“Always helpful and the service is great. Will always try to do the best they can for you. Thanks TM.”

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Posted 8 years ago

“Very good value for money, excellent swift communication, and extremely good quality printing on the products”

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Posted 8 years ago

“Elizabeth Burrows, couldn't do enough , and super fast !! she has been the best merch contact I've used, and would recommend her to everybody. There was a small issue over the colour of the bags, but that wasnt your fault at all, it was the supplier, and Liz sorted a solution in record time. Thanks again ! and I wont use another company ever again !”

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Posted 8 years ago

“We received a quality service at a great price.”

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Posted 8 years ago

“The aluminium water bottles are excellent and the logo looks great. Fast delivery too Thank you James”

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Posted 8 years ago

“Good range of merchandise, including eco- friendly items that were excellently customised by Total Merchandise.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews