Christina
The quality of the two products we ordered was very good, and so was the price. The service was very poor though. They had to keep resending their order confirmations and proofs through as they didn't seem to be actually reading our requirement (we didn't change anything on our order the whole time, they just didn't seem to take on board what we had typed into their own form). We had to keep chasing by phone and email, throughout the whole process, to get the order actually sorted out, and not once did they take the initiative to communicate with us first - always us having to chase and prompt them. When the order became urgent, they forgot to place it for 3 whole days until we phoned and emailed to remind them. Luckily we got the products just in time, on the day of our event. Unnecessary stress, wouldn't see the point in dealing with them again.
3 years ago

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Alice, Customer Support

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