Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,005 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,005 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and excellent account management (highly responsive and professional).”

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Posted 2 years ago

Hi Carl - thanks for the great 5* review and the brilliant feedback!

Posted 2 years ago

“Very good prompt service.”

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Posted 2 years ago

Thanks Gregory!

Posted 2 years ago

“Fantastic products, competitively priced. Service from initial approach, through design options, to delivery was first class.”

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Posted 2 years ago

Thanks for the great feedback, Rob! We look forward to working with you again soon.

Posted 2 years ago

“Good communication and quick service”

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Posted 2 years ago

That's what we like to hear - thanks, Jacqui!

Posted 2 years ago

“Great service! Really happy with product, looks exactly as proof.”

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Posted 2 years ago

Hi Eleanor - thanks for the review! We're so pleased to read that you're pleased with our service and your completed products. Hope to work together again soon!

Posted 2 years ago

“Good service and good price I have ever met”

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Posted 2 years ago

Thanks for the great 5* review!

Posted 2 years ago

“Absoluteley love everything we've had from here. It's all been great quality, just what we wanted and clients have complimented everything :-)”

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Posted 2 years ago

Hi Tracey - thanks for the wonderful review! We're so pleased to read that you've had a great TM experience and that your customers are pleased with their products. Hope to work together again soon.

Posted 2 years ago

“Very professional and quick service”

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Posted 2 years ago

Hi Keith - thanks for the brilliant review!

Posted 2 years ago

“Excellent service. Sam, our Account Manager, is always very friendly and helpful.”

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Posted 2 years ago

Hi Adam, thanks for the great feedback! We look forward to working with you on more merchandise soon.

Posted 2 years ago

“Good service from your very helpful sales personel and satisfactory product delivered.”

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Posted 2 years ago

Hi Lyn - thanks for the great review! We're very glad to hear that you were pleased with the service you received and your finished products.

Posted 2 years ago

“Customer service was fabulous and fast turn around with quotes etc. Robyn was great and so so helpful, nothing was to much trouble and product was lovely and even better made in Britain! Thank you will definately be in touch again!”

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Posted 2 years ago

Hi Demelza, thanks so much for the great review! We’re pleased to be able to offer our customers a wide range of products that are made in Britain, and are delighted to hear you were pleased with yours. We’ll pass your 5* feedback on to Robyn and look forward to working together again soon!

Posted 2 years ago

“Good Service Quick Helpful”

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Posted 2 years ago

Hi Geraldine - we're so glad to hear you had a great experience with us! We look forward to working with you on another order soon.

Posted 2 years ago

“Always efficient and prompt to respond with good prices on the items i need.”

Total Merchandise 5 star review on 17th February 2022

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Posted 2 years ago

Hello Andrew, thank you for the excellent review and for sharing the picture of your pens - they look great! We hope to work with you again soon.

Posted 2 years ago

“perfect service , perfect product , delivered on time - will use them as much as we can”

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Posted 2 years ago

Hello Kay, thank you for the glowing review!

Posted 2 years ago

“Easy to order samples, they arrive quickly and the service is excellent.”

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Posted 2 years ago

Thank you for the fantastic review!

Posted 2 years ago

“Fast, accurate, intelligent and friendly service. Top quality merch (unlike some other stuff I've seen of late). Careful DPD delivery. Can't fault them and will order more merch from Total.”

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Posted 2 years ago

Wow, what a wonderful review! Thank you for your five-star feedback, Robert. We're so pleased you enjoyed your experience with us and you're happy with your finished merchandise. We look forward to working with you on your next order.

Posted 2 years ago

“Great customer service, extremely helpful. Fast process from order to receiving books, and also great quality.”

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Posted 2 years ago

Hi Marcy, thank you for the wonderful review! We're so pleased to hear that you enjoyed our usual five-star service and you're happy with your finished products. We hope to work with you again soon.

Posted 2 years ago

“Always great quality & service, I've worked with Samantha Robbins for a few years now and supplied many products to our company, always attentive & quick to reply, cannot rate her highly enough”

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Posted 2 years ago

Fantastic, that's what we love to hear! Thank you for the brilliant feedback, Janice. We look forward to working with you on any future orders.

Posted 2 years ago

“Very responsive and easy to deal with. Delivery was much quicker than anticipated.”

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Posted 2 years ago

Thank you for the excellent review!

Posted 2 years ago

“Service was incredibly friendly and efficient. I had to change our order a few times to fit various requirements and it was never a problem. Thank you!”

Total Merchandise 5 star review on 12th January 2022

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Posted 2 years ago

Thank you for the brilliant five-star review and for sharing a picture of your finished face masks - they look great!

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,005 reviews