Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,031 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,031 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful on the phone in dealing with my enquiries and kept me informed of delivery times. We ordered branded Americano travel mugs which look great and are very good quality. Will use again.”

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Posted 3 years ago

Hi Chris, we're so glad to hear you're pleased with the service you received and your finished mugs. Look forward to working with you on more products soon!

Posted 3 years ago

“I never have a problem with ordering, and it's a good quality product at a good price.”

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Posted 3 years ago

Hi Rhiannon - thanks for the fantastic review! Hope to work with you again soon.

Posted 3 years ago

“I have used Total Merchandise many times and their service & attention to detail is excellent. They inform you when an item is due for delivery, always arriving on time & in full.”

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Posted 3 years ago

Hi Janice - what a wonderful review! We're so glad to hear you had a great TM experience and were pleased with your completed items. Thank you!

Posted 3 years ago

“Items were dispatched over a week late, then arrived late for the second target date because of a courier problem, and there were several that were extremely damaged. I kept trying to call and either getting anonymous "EE" voicemails or being cut off mid-ring. People would say things like "I'll be in touch on Monday" and then I'd have to chase on Tuesday because they hadn't. I had to ask for a discount (this wasn't offered), and initially, £25 was suggested. I then badgered them a bit more and got it moved up to £50. It remains to be seen whether the replacements for the damaged items will arrive on time.”

Helpful Report

Posted 3 years ago

Hi Alexandra – thanks for leaving us a review. We’re so sorry to hear you haven’t been satisfied with your TM experience this time. Frustratingly courier delays are out of our control. We can see that your products should have arrived with you by now and your account handler should have been in touch to check that you're happy with them.

Posted 3 years ago

“Our order was looked after by Charlotte who provided excellent service and support. Emails were answered immediately, all queries dealt with and timescales met. The product was excellent and fantastic quality, delivered quickly and well packaged. We definitely recommend and will use Total Merchandise for future orders. Thank you Charlotte & the team :)”

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Posted 3 years ago

Thank you so much for the amazing review! We'll be sure to pass this onto Charlotte and the team, and hope to work with you on more products soon.

Posted 3 years ago

“Very good service, great company to work with.”

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Posted 3 years ago

Thanks for the great review, Hisham! Hope to work together again soon.

Posted 3 years ago

“Excellent products and service”

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Posted 3 years ago

Thanks for the fantastic 5* review!

Posted 3 years ago

“Always easy working and dealing with Samantha. Makes the whole experience effortless.”

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Posted 3 years ago

Thanks for the fantastic review, Dean! We look forward to working with you on another order soon.

Posted 3 years ago

“Great comms from the sales rep and smooth handover of artwork - very satisfied with the outcome”

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Posted 3 years ago

Hi Ken, thanks for the fantastic 5* review! We're delighted to read this and look forward to helping you with another order soon.

Posted 3 years ago

“We have been using Total Merchandise for a few years now and found them always helpful and the quality of promotional material of a high standard.”

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Posted 3 years ago

Thanks for the wonderful review, Bettina! We really appreciate your feedback and look forward to working with you on another order soon.

Posted 3 years ago

“Brilliant helpful service and great quality products. Delivered on time each time.”

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Posted 3 years ago

Hi Becky - thanks for the wonderful review! We're so glad to hear you had a great experience with us.

Posted 3 years ago

“Everything went smoothly and easily.”

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Posted 3 years ago

That's what we like to hear! Thanks for the great review, Fran.

Posted 3 years ago

“Great service and great products”

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Posted 3 years ago

That's wonderful to hear! Thanks for the 5* review, Kim.

Posted 3 years ago

“Very happy with the quality of the product. Great servuce”

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Posted 3 years ago

Hi Matthew - we're so pleased to read this! Thanks for the great review.

Posted 3 years ago

“This is the second time I've used them in a year, and once again the quality, customer service and turn around have been amazing. Very easy to work with, and very pleased.”

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Posted 3 years ago

Hi Phill - that's what we like to hear! We're so glad you rated your TM experience and look forward to working with you on another order soon.

Posted 3 years ago

“We are pleased with the bags.”

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Posted 3 years ago

Hi Rachel, thanks for the review. We always strive to offer our customers a 5* experience and are sorry you feel we didn’t quite manage it this time. We’re constantly looking for ways to improve our service, so if you have any precise feedback you’d like to share, please send it to sales@totalmerchandise.co.uk and we can look into it further. We’re so pleased to hear you were happy with your finished products and hope to work with you again in the future.

Posted 3 years ago

“I had a rather anonymous and sterile experience with customer services”

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Posted 3 years ago

Hi Steve, thanks for the review! We're sorry to read this as we always pride ourselves on the 5* experience we offer our customers. We're constantly looking for ways we can improve, so if you'd like to email further details to sales@totalmerchandise.co.uk, we can investigate this further.

Posted 3 years ago

“They were excellent from start to finish.”

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Posted 3 years ago

That's what we like to hear! Thanks for the fantastic review, Rob.

Posted 3 years ago

“Great company to deal with from start to finish. Products exactly as described and delivered on time. Would highly recommend”

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Posted 3 years ago

Hi Andy - thanks for the great review! We're so pleased to hear you were more than satisfied with your TM experience, and look forward to working with you again soon.

Posted 3 years ago

“Sales Team (Charlotte) extremely helpful from start to finish. End product looked great! (Wedgepad) lead time was acceptable and received prompt delivery, after sales follow up.”

Total Merchandise 5 star review on 6th April 2022

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Posted 3 years ago

Hi Gillian, thank you so much for the wonderful review and the great photo of your products! We're so glad you enjoyed your TM experience and hope to work together again soon.

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,031 reviews