Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to deal with from start to finish. Products exactly as described and delivered on time. Would highly recommend”

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Posted 3 years ago

Hi Andy - thanks for the great review! We're so pleased to hear you were more than satisfied with your TM experience, and look forward to working with you again soon.

Posted 3 years ago

“Sales Team (Charlotte) extremely helpful from start to finish. End product looked great! (Wedgepad) lead time was acceptable and received prompt delivery, after sales follow up.”

Total Merchandise 5 star review on 6th April 2022

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Posted 3 years ago

Hi Gillian, thank you so much for the wonderful review and the great photo of your products! We're so glad you enjoyed your TM experience and hope to work together again soon.

Posted 3 years ago

“Excellent service from initial enquiry through to receipt of finished products. Free samples were great to help us choose.”

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Posted 3 years ago

Hi Sarah, we're so glad you had a great experience with us and that you're pleased with your finished products! Hope to work together on another order soon.

Posted 3 years ago

“Very quick order approval and delivery of our super cute bears. Thank you!”

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Posted 3 years ago

Hi Louise, thanks for the great 5* review! We're so glad you love your bears and look forward to working together again soon.

Posted 3 years ago

“All good. Delvered well.”

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Posted 3 years ago

Hi Sean - thanks so much for the great review!

Posted 3 years ago

“Samantha at Total Merchandise was extremely helpful. Samantha was always quick with her responses. The product we received was perfect. We would definitely use them again and recommend them to anyone.”

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Posted 3 years ago

Thanks for the great feedback, Emma! We're so pleased to read this. Thank you for recommending us and we look forward to working together again soon.

Posted 3 years ago

“5* service - thank you Laura at Total Merchandise :).”

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Posted 3 years ago

Thanks so much for the wonderful review, Beckie!

Posted 3 years ago

“Great service! Excellent products”

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Posted 3 years ago

Thanks for the great 5* review, Lynsey!

Posted 3 years ago

“Great products and excellent account management (highly responsive and professional).”

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Posted 3 years ago

Hi Carl - thanks for the great 5* review and the brilliant feedback!

Posted 3 years ago

“Very good prompt service.”

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Posted 3 years ago

Thanks Gregory!

Posted 3 years ago

“Fantastic products, competitively priced. Service from initial approach, through design options, to delivery was first class.”

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Posted 3 years ago

Thanks for the great feedback, Rob! We look forward to working with you again soon.

Posted 3 years ago

“Good communication and quick service”

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Posted 3 years ago

That's what we like to hear - thanks, Jacqui!

Posted 3 years ago

“Great service! Really happy with product, looks exactly as proof.”

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Posted 3 years ago

Hi Eleanor - thanks for the review! We're so pleased to read that you're pleased with our service and your completed products. Hope to work together again soon!

Posted 3 years ago

“Good service and good price I have ever met”

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Posted 3 years ago

Thanks for the great 5* review!

Posted 3 years ago

“Absoluteley love everything we've had from here. It's all been great quality, just what we wanted and clients have complimented everything :-)”

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Posted 3 years ago

Hi Tracey - thanks for the wonderful review! We're so pleased to read that you've had a great TM experience and that your customers are pleased with their products. Hope to work together again soon.

Posted 3 years ago

“Very professional and quick service”

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Posted 3 years ago

Hi Keith - thanks for the brilliant review!

Posted 3 years ago

“Excellent service. Sam, our Account Manager, is always very friendly and helpful.”

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Posted 3 years ago

Hi Adam, thanks for the great feedback! We look forward to working with you on more merchandise soon.

Posted 3 years ago

“Good service from your very helpful sales personel and satisfactory product delivered.”

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Posted 3 years ago

Hi Lyn - thanks for the great review! We're very glad to hear that you were pleased with the service you received and your finished products.

Posted 3 years ago

“Customer service was fabulous and fast turn around with quotes etc. Robyn was great and so so helpful, nothing was to much trouble and product was lovely and even better made in Britain! Thank you will definately be in touch again!”

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Posted 3 years ago

Hi Demelza, thanks so much for the great review! We’re pleased to be able to offer our customers a wide range of products that are made in Britain, and are delighted to hear you were pleased with yours. We’ll pass your 5* feedback on to Robyn and look forward to working together again soon!

Posted 3 years ago

“Good Service Quick Helpful”

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Posted 3 years ago

Hi Geraldine - we're so glad to hear you had a great experience with us! We look forward to working with you on another order soon.

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews