Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,005 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,005 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service from Total Merchandise, will certainly use again for future merch.”

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Posted 2 years ago

Hi Emma, thank you for the fantastic review! We look forward to working with you again soon.

Posted 2 years ago

“Isobel was extremely courteous and professional in doing everything possible to help me get to the stage of order. She was also extremely patient as I was constantly asking for amendments. Everything was dealt with perfectly, right down to the delivery.”

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Posted 2 years ago

Brilliant, this is what we love to hear! Thank you for the amazing five-star feedback, Paul.

Posted 2 years ago

“We always get fast and excellent service, no matter what the request. They turn around a request, into a quote and delivery with no fuss and excellent quality of service. Thank you !”

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Posted 2 years ago

Hello Soraya, thank you for the wonderful review! We're delighted to hear that you always enjoy your experience with us and we look forward to working with you on your next order.

Posted 2 years ago

“Very good experience. great quality products. Would highly recommend it”

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Posted 2 years ago

Thank you for the lovely review and recommendation!

Posted 2 years ago

“Excellent customer service and the products are great. I really appreciate the excellent communications”

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Posted 2 years ago

Thank you for the wonderful review, Laura!

Posted 2 years ago

“Totally blown away by the service and quality of the products ordered. Wouldnt hesitate to use again. #IMOCarWash”

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Posted 2 years ago

Fantastic, that's what we love to hear! Thank you for the amazing review, we hope to work with you again soon.

Posted 2 years ago

“Excellent products and service”

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Posted 2 years ago

Hi Ross, thank you for the five-star feedback!

Posted 2 years ago

“Always great service, prompt deliveries and friendly staff to deal with.”

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Posted 2 years ago

Thank you for the fantastic review, Jonathan!

Posted 2 years ago

“Great service thank you”

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Posted 2 years ago

Thanks for the brilliant review, Hazel!

Posted 2 years ago

“An excellent service from start to finish.”

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Posted 2 years ago

Hi Elaine, thanks for the brilliant review!

Posted 2 years ago

“Excellent service. Will use again. Amy was very helpful”

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Posted 2 years ago

Thank you for the brilliant review!

Posted 2 years ago

“Order placed in October - advised there was a delay - completely acceptable. Delivery date came and went - Chased to be advised it would be another month - Nobody had let me know, that second date has now passed and I have had to chase again for an update - Communication is not great!”

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Posted 2 years ago

Hi Caroline, thank you for taking the time to leave your review. We have passed this over to your account manager, Amy, who has been looking into this for you as a matter of urgency. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Exceptional service, great communication and efficient turnaround. Consistently good quality too.”

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Posted 2 years ago

Thank you for the amazing review, Charlotte.

Posted 2 years ago

“Fantastic from browsing the website to receiving my goods. The website is easy to use, when you make an inquiry or place an order you are assigned an account manager who oversees your order with you, explains everything and ensures mistakes are not made. The goods I ordered are just what I expected. I will be ordering again in the near future.”

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Posted 2 years ago

Brilliant, that's what we love to hear! Thank you for the amazing review, Mandy! We look forward to working with you again on your next order.

Posted 2 years ago

“Ordered a product after been recommended it’s on a 5 day turn around ! The product was delivered to the wrong address I chased this on the Monday and was told the order would be collected and redelivered to us in time for the show we needed the products for - they then delivered the product back to the wrong address leaving us with nothing to hand out at the show we had booked - yes I’ve been told the product is free when it arrives but that’s 4 days late and doesn’t help me at the show - very dissatisfied”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review. Firstly, please accept our apologies for the issues you have experienced with the delivery of your stress balls. We've looked into this and can see that you have been in contact with your account manager, Isabelle, who has explained that there was a communication error between the courier and our suppliers when attempting to deliver your order. Due to the inconvenience caused, Isabelle has already arranged a full refund for you, which you have been informed about. We're very sorry for the problems that you have experienced and we do hope that you choose us as your promotional partner in the future so you can enjoy our usual five-star service. Kind regards, The Total Merchandise Team

Posted 2 years ago

“Always a delight to work with. Efficient in response and communication. Always delivering on time and exactly what you've ordered.”

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Posted 2 years ago

Hello Rama, thank you for the excellent review! We're so pleased to hear that you choose us as your promotional partner time again and we look forward to working with you again soon.

Posted 2 years ago

“Precise, efficient and timely delivery of our excellent recycled paper pencils. Thank you!”

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Posted 2 years ago

Hi Carol, thank you for the wonderful feedback!

Posted 2 years ago

“Very quick service and helpful staff.”

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Posted 2 years ago

Thank you for the brilliant review, Ian!

Posted 2 years ago

“Great service, quality product!”

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Posted 2 years ago

Thank you for the wonderful review, Wayne!

Posted 2 years ago

“Excellent customer service - tote bags were good quality as promised”

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Posted 2 years ago

Thank you for the fantastic five-star review! We hope to work with you again soon.

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,005 reviews