Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,031 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,031 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order samples, they arrive quickly and the service is excellent.”

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Posted 3 years ago

Thank you for the fantastic review!

Posted 3 years ago

“Fast, accurate, intelligent and friendly service. Top quality merch (unlike some other stuff I've seen of late). Careful DPD delivery. Can't fault them and will order more merch from Total.”

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Posted 3 years ago

Wow, what a wonderful review! Thank you for your five-star feedback, Robert. We're so pleased you enjoyed your experience with us and you're happy with your finished merchandise. We look forward to working with you on your next order.

Posted 3 years ago

“Great customer service, extremely helpful. Fast process from order to receiving books, and also great quality.”

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Posted 3 years ago

Hi Marcy, thank you for the wonderful review! We're so pleased to hear that you enjoyed our usual five-star service and you're happy with your finished products. We hope to work with you again soon.

Posted 3 years ago

“Always great quality & service, I've worked with Samantha Robbins for a few years now and supplied many products to our company, always attentive & quick to reply, cannot rate her highly enough”

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Posted 3 years ago

Fantastic, that's what we love to hear! Thank you for the brilliant feedback, Janice. We look forward to working with you on any future orders.

Posted 3 years ago

“Very responsive and easy to deal with. Delivery was much quicker than anticipated.”

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Posted 3 years ago

Thank you for the excellent review!

Posted 3 years ago

“Service was incredibly friendly and efficient. I had to change our order a few times to fit various requirements and it was never a problem. Thank you!”

Total Merchandise 5 star review on 12th January 2022

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Posted 3 years ago

Thank you for the brilliant five-star review and for sharing a picture of your finished face masks - they look great!

Posted 3 years ago

“Very happy with the service from Total Merchandise, will certainly use again for future merch.”

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Posted 3 years ago

Hi Emma, thank you for the fantastic review! We look forward to working with you again soon.

Posted 3 years ago

“Isobel was extremely courteous and professional in doing everything possible to help me get to the stage of order. She was also extremely patient as I was constantly asking for amendments. Everything was dealt with perfectly, right down to the delivery.”

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Posted 3 years ago

Brilliant, this is what we love to hear! Thank you for the amazing five-star feedback, Paul.

Posted 3 years ago

“We always get fast and excellent service, no matter what the request. They turn around a request, into a quote and delivery with no fuss and excellent quality of service. Thank you !”

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Posted 3 years ago

Hello Soraya, thank you for the wonderful review! We're delighted to hear that you always enjoy your experience with us and we look forward to working with you on your next order.

Posted 3 years ago

“Very good experience. great quality products. Would highly recommend it”

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Posted 3 years ago

Thank you for the lovely review and recommendation!

Posted 3 years ago

“Excellent customer service and the products are great. I really appreciate the excellent communications”

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Posted 3 years ago

Thank you for the wonderful review, Laura!

Posted 3 years ago

“Totally blown away by the service and quality of the products ordered. Wouldnt hesitate to use again. #IMOCarWash”

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Posted 3 years ago

Fantastic, that's what we love to hear! Thank you for the amazing review, we hope to work with you again soon.

Posted 3 years ago

“Excellent products and service”

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Posted 3 years ago

Hi Ross, thank you for the five-star feedback!

Posted 3 years ago

“Always great service, prompt deliveries and friendly staff to deal with.”

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Posted 3 years ago

Thank you for the fantastic review, Jonathan!

Posted 3 years ago

“Great service thank you”

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Posted 3 years ago

Thanks for the brilliant review, Hazel!

Posted 3 years ago

“An excellent service from start to finish.”

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Posted 3 years ago

Hi Elaine, thanks for the brilliant review!

Posted 3 years ago

“Excellent service. Will use again. Amy was very helpful”

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Posted 3 years ago

Thank you for the brilliant review!

Posted 3 years ago

“Order placed in October - advised there was a delay - completely acceptable. Delivery date came and went - Chased to be advised it would be another month - Nobody had let me know, that second date has now passed and I have had to chase again for an update - Communication is not great!”

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Posted 3 years ago

Hi Caroline, thank you for taking the time to leave your review. We have passed this over to your account manager, Amy, who has been looking into this for you as a matter of urgency. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“Exceptional service, great communication and efficient turnaround. Consistently good quality too.”

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Posted 3 years ago

Thank you for the amazing review, Charlotte.

Posted 3 years ago

“Fantastic from browsing the website to receiving my goods. The website is easy to use, when you make an inquiry or place an order you are assigned an account manager who oversees your order with you, explains everything and ensures mistakes are not made. The goods I ordered are just what I expected. I will be ordering again in the near future.”

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Posted 3 years ago

Brilliant, that's what we love to hear! Thank you for the amazing review, Mandy! We look forward to working with you again on your next order.

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,031 reviews