Items were dispatched over a week late, then arrived late for the second target date because of a courier problem, and there were several that were extremely damaged. I kept trying to call and either getting anonymous "EE" voicemails or being cut off mid-ring. People would say things like "I'll be in touch on Monday" and then I'd have to chase on Tuesday because they hadn't. I had to ask for a discount (this wasn't offered), and initially, £25 was suggested. I then badgered them a bit more and got it moved up to £50. It remains to be seen whether the replacements for the damaged items will arrive on time.