I though the customer service was quite poor. I was extremely detailed in all my emails asking for specific items and customisation, even attaching photos of what I would like everything to look like. I would then get an email back saying yes, but the proofs I would subsequently be sent were completely wrong. Nothing like what I asked for. I emailed saying how frustrating it was as I was sent a total of 3 proofs and 2 of them were incorrect.
I am buying these products on behalf of a global company and we were interested in buying hundreds of orders if this first batch was successful, but I feel like this process is extremely disorganised. I never even got an apology for the mistakes, just countless, unhelpful back and forth emailing.
6 years ago
Total Merchandise has a
4.8
average rating
from
2,003
reviews
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