Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 7,013 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 7,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 28th April 2024

7100

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my experience of Top Furniture to date has been a little disappointing. When I opened the cardboard box which my new desk came in, I saw a fault right away in the middle on the front edge - which was very noticeable - and not something I was expecting for a piece of furniture that cost £549. I contacted the Customer Support team immediately who were very responsive and extremely apologetic. They offered me an initial discount to retain the desk, which I refused, they then offered me a further discount which I also refused. This was because it had taken me a while to find a desk which I really liked so I wanted and expected it to be perfect not faulty upon arrival. The Customer Support team advised me that they would make arrangements to have the desk collected the following Friday (because I told them that the rather large box that the desk came in was in the way in my front room, where the delivery men left it). I was then told that a replacement desk would not be back in stock until mid September (2 1/2 months later)! I was advised that the collection had been scheduled between 8.30am and 11.30am. However, I waited in all morning but no-one came to collect the desk! I contacted the Customer Support team again who advised that the earliest date that the desk could be collected was the following Tuesday. So unfortunately, I received a desk that was obviously faulty upon arrival, I have had the inconvenience of a rather large box sat in the middle of my front room for 11 days pending collection, have wasted half a day when I should have been out working waiting in for the desk and have the added inconvenience and discomfort of being without a desk in my home office for a further 2 1/2 months (so I am having to work on the dining room table), until the replacement furniture is back in stock. So, unfortunately I've not had the best experience to date as a Top Furniture customer and sincerely hope that there is not any further issues with the new desk when it eventually arrives?! Fingers crossed!”