Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,763 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a new black and decker drill I already have a battery from my other drill it arrived plugged my battery in and nothing plugged it in my old drill it's fine the new drill doesn't work tooled up found it hard to believe telling me to post it back but when they hook up a battery and it works I will have to pay to get the drill back ect and I wouldn't get a refund... this is crazy to say I paided for a drill that dosnt work out the box I will post it over the weekend I ordered the drill because I needed to use it now am still waiting until late next weekend at least ...”

Helpful Report

Posted 5 years ago

I have had a quick look into your order and can see that a refund is currently being processed for you.

Posted 5 years ago

“I don't have a clue what's going on. Have emailed and sent message via Facebook. No response seen so far. Placed order last week and although it said same day despatch I don't have any update to say if/when it is being sent. The order tracking has no details on it. The order details I received had the VAT amount listed but no VAT number.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I can confirm that your order was dispatched as scheduled on 29/08/2019 this was the same day as your order. Please note same day dispatch is not the same as same-day delivery. This was shipped on a 2-day pallet delivery service and should have been with you by now. If your order has not arrive please call our customer services team and they will be able to further assist. AS for your VAT invoice, I have checked the email sent and the invoice in the attachment is showing our VAT number If you wish for me to resend this please let us know Kind Regards Tooled-Up

Posted 5 years ago

“I paid extra for a Monday delivery and it arrived late on a Wednesday. I was told I would be given a 1 hour slot but it just arrived, luckily someone was home.”

Helpful Report

Posted 5 years ago

“Ive already written a review. Very unimpressed with the young man I spoke to, when id been told none was in, while I’d been editing in. Less impressed when I was told he’d been to a house 4 miles away. Having waited in from 9am, the Deliveey finally took place at 17.00 to a neighbouring house. Fortunately I chars him gown the road before he made his escape. Wouldn’t use you again”

Helpful Report

Posted 5 years ago

Sorry to hear about the trouble you had with our Courier. If you would like to discuss this further please give us a call on 02088053535.

Posted 5 years ago

“Beware of this company. Ordered a £100 electric tool, received the parcel but they had already opened the box, breaking the seal on the "new" item. Contacted customer support, but they were just as bad. Will never use this company again, and will advise others not to go near it.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I can confirm that we advised that the manufacturer's box was opened in order to add the extra items on your order. This not only ensured that your whole order was delivered together but meant we did not need to charge you any more postage for the other items on your order. I can confirm that the goods you received were brand new and unused and were supplied with a full manufacturers warranty. Kind Regards Tooled-Up

Posted 5 years ago

“Bad idea to send the review email before my items have even arrived, sending my orders in dribs and drabs when they come in stock. Wish I had bought elsewhere.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I have looked into your order and I can see that you selected and paid for split dispatch. Due to this, your order was shipped as items came into stock as per your request. Kind Regards Tooled-Up

Posted 5 years ago

“I did not received it yet”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Unfortunately, we have had no communication from you regarding your order. I have checked the tracking on your order and following 2 failed delivery attempts your order was delivered to a local parcel shop today and is waiting for you to collect. Kind Regards Tooled-Up

Posted 5 years ago

“still not received my order,no contact from yourselves meaning the hour slot. You said -you will receive your order on the 5th of august -NOTHING after waiting in all day. but the main problem is lack of contact from the delivery people and yourselves”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I am sorry to hear that your order has not arrived. I have looked into your order and I can see that we sent you an email confirming dispatch and eBay would have informed you of the tracking information on your order once the order left us on 02/08/2019. The carrier attempted delivery the next working day (Monday) however as no one was available to sign for the goods they left a card. The carrier has now confirmed that your order has been delivered as of 06/08/2019 and was signed for by yourself at 12:10. If this is not the case, please contact our customer services team. I apologise for any inconvenience caused. Kind Regards Tooled-Up

Posted 5 years ago

“Lack of communication on order delivery, which took 7 days with no feedback on situation. No tracking offered.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I am sorry to hear that your order was delivered later than expected. I can see that the items on your order were advertised as normally dispatched within 4 working days. I can confirm that your order was shipped within this timeframe and delivered shortly after. I apologise for any inconvenience caused. Kind Regards Tooled-Up

Posted 5 years ago

“Item still not received”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We apologise for the delays in your order. It appears that as your house is a newbuild it is not appearing on any mapping services as of yet. We have provided the carrier with directions and they have confirmed that the goods are out for delivery today. I apologise for any inconvenience caused. Kind Regards Tooled-Up

Posted 5 years ago

“I still have not received the item that I ordered. DHL have contacted me saying that part of the address is missing, ( who,s fault is that?) I have contacted you by phone but I have not heard any more.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I am sorry to hear of the issues with your order, however, we can only ship goods to the address that you provide. I can confirm that once you contacted us and provided the full address, we were able to update the carrier and have the goods delivered. Kind Regards Tooled-Up

Posted 5 years ago

“Not great Said delivery would be next day....4 days ago still waiting Hate that”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I am sorry to hear that you had troubles with delivery. I have checked the tracking information and can see that following failed delivery attempts the carrier managed to deliver on the final attempt. I apologise for the inconvenience caused. Kind Regards Tooled-Up

Posted 5 years ago

“Ordered a tool on due for delivery Wednesday, didn’t come sent a message no return. Didn’t come Thursday sent another message didn’t hear back yet again. Didn’t come Friday didn’t hear anything till Friday afternoon saying It will be back in stock in about 10 days despite me saying I needed it for Monday. So cancelled my order and brought it elsewhere after being massively let down.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I apologise for the inconvenience caused by the delays. I can confirm that we did email regarding the delay to your order and I can confirm that your email which was sent on the Thursday evening, was replied to the next working day. We apologise for letting you down I can confirm that a full refund was issued upon your request. Kind Regards Tooled-Up

Posted 5 years ago

“Very slick. Very easy to use. Very fast. Received wrong item! You work it out!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Unfortunately, we have had no communication from you to advise the incorrect goods have been sent. Please contact our customer services team for assistance. Kind Regards Tooled-Up

Posted 5 years ago

“Ordered a Bosch Rotak 43 Li lawn mower on Saturday 22nd June before 12 o'clock for delivery the following Monday, for which I paid an additional £1. Waited in all day Monday but no delivery. Phoned your office at 17.15 but phone on ansaphone. Left message asking for call back. No call back. Tuesday - item delivered, but too late to assemble. Wednesday - spent hours assembling, after which lawnmower would not work. Phoned Bosch who said it was faulty and said it had to be returned to supplier. Phoned Tooled-up and technician went through many procedures with us on the phone to ensure that it was not working. Agreed to collect Thursday. Thursday - courier arrived to collect but would not take it as it was not in a sealed box. Phoned Tooled-up who told us that it would have to be repacked but it would be acceptable with handles sticking out if wrapped. This we did. Friday morning - phoned Tooled-up who told us that courier had called at 10.01. Somebody has been in all day but the door bell was not rung. Courier had reported that he still could not take parcel as it was still not packed well enough. How could he know this without the door being answered? Tooled-up phoned Bosch who explained how the handles could be detached. Unpacked parcel to detach handles and repack yet again. This is all taking hours. Courier called at 15.00 to collect parcel but he had no replacement on his van. It is my consumer right to have an immediate replacement for faulty goods. Phoned Tooled-up who told me that a replacement would not be issued until the returned item was inspected and found to be faulty which meant that it would not be inspected until Monday and then a replacement would not reach me until Tuesday. Bosch and your technician had already confirmed it was faulty. I imagine you are aware that you are flouting the law. I will be posting this review on line.”

Helpful Report

Posted 5 years ago

Thank you for contacting our customer services team. I am sorry to hear that our order did not arrive as scheduled unfortunately this was due to a delay with the carrier, I can see that your order was delivered the following day. I can confirm that we do not have an answering machine that allows for a message to be left and am unsure how you would have left a message. I can see that when the carrier came to collect the goods they were not packaged suitably for transit. Once the goods were finally safe a suitable for transit the carrier managed to collect the goods. They arrived back with us for inspection. I can confirm that for items of this nature, they need to be inspected before a replacement or refund is issued as the type of fault you were experiencing could be caused by a wide range user setup errors and there is only so much troubleshooting can resolve. Once inspected a full refund was issued as requested by yourself. We apologise for the inconvenience and frustration caused by this matter however your return was processed as quickly as possible considering the issues surrounding collection. Kind Regards Tooled-Up

Posted 5 years ago

“appalling --goods lost in transit----tooled up may be OK --but shipping company is dreadful”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I am sorry to hear that you had an issue with your order. I can see that upon reporting the lack of delivery an investigation was rased and a replacement was issued. I apologise for the inconvenience caused by this matter. Kind Regards

Posted 5 years ago

“Extremely disappointed as offered next day delivery at check out but this was not able to be provided despite paying the next day delivery fee. Had to cancel order as this company unable to meet their commitment”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I apologise that we were unable to fulfil your order. I can see that you placed your order after our cutoff and due to this we were unable to process your order until the next working day. I apologise for the inocnveinacne caused by this. I can confirm that your order was cancelled and refunded as requested. Kind Regards Tooled-Up

Posted 5 years ago

“Terrible service, product came in damaged packing and damaged goods inside. Would not process a refund as they now say the goods was “used”. Provided evidence to show this was not the case but still being combative. Now having to get trading standards involved and potentially take to court, generally over the principal! Woeful service, don’t go anywhere near this company, just in case there is an issue!”

Helpful Report

Posted 5 years ago

“The parcel was supposed to arrive yesterday but did not. It was supposed to arrive today, according to the tracking system yesterday. The tracking system now says that the parcel is still at the depot, so I do not know whether I need to stay in and I do not know when it will be delivered.”

Helpful Report

Posted 5 years ago

“I still have not received my order, so cannot give any review. But no stars to the delivery company.”

Helpful Report

Posted 6 years ago

Tooled-Up is rated 4.8 based on 22,763 reviews