Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,764 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,764 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

Write Your review

Tell us how Tooled-Up made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service, promised to deliver next day was totally ignored, no one reply back to your email unless you contact via phone. On top, the package went somewhere else and customer services saying as it is now unwanted item, you will paid back in full minus postage, which was totally and utterly unaffected. Be aware of them, better prices are available from other retailers. Thanks”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We apologise that the carrier missed the delivery schedule. This was due to your parcel being misrouted, I can confirm that upon reporting this and as per our emails to yourself, we have requested the carrier return the goods to us as per your request and a full refund will be processed upon its return. If there is anything we have done wrong in this process please let us know. We apologise again for the inconvenience caused by this matter. Kind Regards Tooled-Up

Posted 6 years ago

“I bought a Black and Decker GW2500 LEAF blower,and on receipt I found that the refuse bag was absent,i contacted the department that deal with problems who advised me to return the item.i have had an email advising the weight is different to the weight when sent to me,this I cannot disagree with but 2 weeks later I have had no feedback.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I can confirm that a refund on your return has been issued. I apologise for any inconvenience caused by this matter. Kind Regards Tooled-Up

Posted 6 years ago

“Delivery didn't arrive when it was supposed to having paid for it to arrive on time. Rang customer service to find out where my item was and was told they would chase it up and get back to me. Nobody has got back to me and am still awaiting my item..not impressed especially as a new customer”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We apologise that it appears the carrier has lost your delivery. I can confirm that as agreed we are arranging for a replacement to be sent. As soon as this leaves us we will email you to let you know. Kind Regards Tooled-Up PH

Posted 6 years ago

“Stay with Amazon. This is the first time I've used Tooled-Up. I ordered a tool for delivery last week, which in accordance with the guidance on the site should have been delivered on Thu or Fri last week. The tool is yet to be delivered. Tooled-Up have used DHL to deliver and DHL's system has allegedly failed on this occasion. The tool is now due to be delivered tomorrow, not sure where, either a local 'Parcel Shop' or to my home address, email says one thing, website says another. Either way, I haven't been able to use the tool this weekend as hoped for. My experience of Amazon's delivery system is better than Tooled-Up's.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We apologise for the delays with your delivery caused by the shop that you requested delivery to be sent to being closed. I can confirm that once reported we did all we could to have the goods relabeled and with you in a timely manner. I a glad to see that the tracking is now showing that delivery has been successful. Kind Regards Tooled-Up PH

Posted 6 years ago

“Sent the wrong item and couldn't offer replacement for a fairly standard pice of equipment”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I apologise for the inconvenience caused, I can confirm that as we did not have the correct item in stock a full refund was issued. Kind Regards Tooled-Up PH

Posted 6 years ago

“Took 3 weeks to deliver my order. Would seriously think twice before using them again”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that your delivery took so long. I have investigated the order and can see that you reported that your order had not arrived, upon investigation, we determined that your order was lost in transit and we issued a replacement straight away. We apologie if you feel our actions in this matter were too slow, however, we must ensure all investigations are complete before we are able to issue replacements just encase our chosen delivery partners manage to locate and deliver the original goods. Kind Regards Tooled-Up

Posted 6 years ago

“Great products and fast delivery👍”

Helpful Report

Posted 6 years ago

“On the 1st Jan I looked at an item to get for my son but found it cheaper on another site. The item arrived and I gave it to my son. On the 24th Jan I received an email from tooled up with an invoice attached. I emailed tooled up saying I hadn't bought this item, hadn't received it nor paid for it. The next day the item arrived and the payment went out of my bank. I went on the website and the item is still in my basket!! Communications' with Tooled up dried up. I have returned the item today and will be disappointed if I have to pay P&P.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that you had a poor experience. I have looked into your order and I can confirm that your order was placed on 01/01/2019 and all card security including 3dsecure was completed, following this a confirmation email confirming your order was emailed to the provided email address. However, as advised when you placed the order on 01/01/2019 the goods were out of stock. Once they arrived, our system automatically charged and shipped the goods as per your order. I can confirm that upon return of your order, we have issued a refund as requested. Kind Regards Tooled-Up

Posted 6 years ago

“I placed an order on Friday morning and I received it mid morning on Saturday that’s what I call service. This is the first time I have used this company and on my findings so far I would recommend this company to anyone.”

Helpful Report

Posted 6 years ago

“Didn’t supply what they advertised very dissatisfied”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that you have had an issue with your order. I can confirm that your order was passed over to Royal Mail for delivery on 07/12/2018 and should be with you shortly. If it is not with you by the beginning of next week, please contact our customer services team.

Posted 6 years ago

“Utter rubbish. I ordered an item from TooledUp.com's website. I payed with PayPal. Great. . . 6 days later - nothing. Check my bank. Payment still pending? I phoned TooledUp - they say "order's on hold because PayPal won't release the money, geezer." Strange, that's not happened before in 100s of transactions. I phone PayPal who told me that TooledUp were lying, and that in fact, they had refused to accept the payment within the required 72 hours. They simply don't have stock they say they do . . . And don't have the courtesy to tell you. Liars. 'Customer service' were completely disinterested and the guy sounded like he was eating a bowl of cornflakes? They asked me if I wanted to order again by card over the phone. . . . Not a chance would I trust these timewasters again. Look forward to hearing the creative, but lame, excuse from TooledUp below this review. Jokers.”

Helpful Report

Posted 6 years ago

“Ordered two long reach pruners paid £25 for delivery got email to say Thursday delivery never showed got package on Friday only 1 item no email no reply no info when I will get my second item shocking service so far.”

Helpful Report

Posted 6 years ago

I apologise for the delay with your order, I can confirm that tracking is now showing that both parts of your order have been delivered. If there are any other issues, please contact our customer services team.

Posted 6 years ago

“Item never turned up, despite emails and texts from both DHL and tooled up. I explained needed the item urgently and when first requested a refund, was told would need to wait until 8pm that day to see if the item turned up, yet neither DHL or Tooled up could confirm where the item was. Very poor service, just hope the refund process is easier to resolve.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We apologise for the issue you have experienced with the carrier. I can confirm that upon you reporting this we escalated this with the carrier and upon confirmation that they could not locate the parcel as per our telephone conversations we have arranged a full refund for your order. We apologise again for the inconvenience caused by this matter. Kind Regards Tooled-Up PH

Posted 6 years ago

“1 item no received”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I sorry to hear of the issue with your order, however, I can confirm that your order was delivered in full on 12/11/2018. If this is not the case please contact our customer services team.

Posted 6 years ago

“Have waited 5days for my order .And only now after I phoned to find my order. I have been told that it’s been lost. I now have to re-order my item”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry for the issues you have experienced with your order. I can confirm that once you reported that your order had not arrived, our customer services team rased an investigation with the carrier to establish the location of your parcel. Upon being advised by the carrier that they had lost the parcel, we arranged or a replacement to be sent out to you straight away. I apologise again for the issues you have had with your order. If there is anything else we can do to assist in this matter please contact our customer services team. Kind Regards Tooled-UP

Posted 6 years ago

“Ordered a DeWalt circular saw. When it arrived it appeared that someone else had already tried to remove the clamping screw that allows the saw blade to be put on, by turning it in the wrong direction and tightening it to a point where we were unable to unlock it, without risking causing damage to it. As we could not unlock the clamping screw we returned the saw. Customer service than intimated that we had been trying to unlock the clamping screw in the wrong direction; we use these saws weekly and have probably changed the blades around 50 times, so we know which way the nut unlocks! Tooled-Up now want us to pay another delivery charge to get the saw back to us. Getting on for the worst customer service we have ever experienced, and believe me, being a B.* customer, we know what bad service is. Will switch our business over to Screwfix now.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. we are sorry to hear that you had an issue with your order. Upon investigation, we can see that you returned goods without prior authorisation, further to this in your letter, you stated that the hex key was not supplied and you had to go and purchase a hex key for the machine to undo the nut. However, this was attached to the handle as shown in the user manual and was still in place on the machine when the goods were inspected by our returns team. Further to this upon inspection, our returns team was able to unscrew the locking screw using the attached hex key with no issue. Due to this, they advised that the goods were not faulty and any issue could only be due to user error. Following this you instructed us to repair or replace the goods, however, as there is no fault with the item there is nothing to repair. I can confirm that as per our last email to you, we have offered to send the saw back to you at no additional cost as a gesture of goodwill. If you have any other enquiries please contact our customer services team. Kind Regards Tooled-Up

Posted 6 years ago

“You duplicated my order and took two payments from PayPal’s account You only sent one battery and no other communication was received Both payments were made by PayPal”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I can confirm that you placed 2 separate orders on 2 separate guest checkouts. Upon contacting us to advise on your error we cancelled one of your orders as requested. As we cancelled your order n funds were taken for that order. If you have any other issues please contact our customer services team. and they will do there best to assist. Kind Regards Tooled-Up PH

Posted 6 years ago

“Ordered hose next day delivery never arrived courier went to wrong adress shelduled for next day between 1500-1600 then was changed to following day not impressed got a refund less postage WHAT the item was never delivered ehy should i pay £7.50 for simething that wa couriers fault will not use again distgusting service”

Helpful Report

Posted 6 years ago

“I haven't had it yet, so get back to me in a couple of days. 😁”

Helpful Report

Posted 6 years ago

Thank you for your feedback, I have looked into our order and can confirm that your order was shipped via UK mail who have advised that your order was delivered on Tuesday 28th August 2018 at 11:40

Posted 6 years ago

“The item I received was damaged, and the other item didn't turn up, not good.”

Helpful Report

Posted 6 years ago

Thank you for your feedback I have looked into your order and can see that we collected the damaged goods and arranged for a replacement to be sent, UK Mail has advised that this was delivered. If this is not the case please contact our customer services team.

Posted 6 years ago

Tooled-Up is rated 4.8 based on 22,764 reviews