Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,763 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived safely, tested and all ok. only problem was, I ordered the product on friday because it said order for next day delivery which i did because i needed it saturday. it didn't turn up until monday. i thought it was a bit misleading stating next day delivery. very disappointed with this as i had to make other arrangements to get me by.”

Helpful Report

Posted 9 years ago

“The soldering iron tips did not fit the soldering iron they were too big.”

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Posted 9 years ago

“Asked for review before item arrived! Then received call at 7.26 am (asleep) to say arriving that day, the 4th August. Did arrive 12.30pm. Seems OK cutting small (20mm) and trying to get used to 'swivel handle' - should be a useful addtion to our garden tools. Brian, Canfield”

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Posted 9 years ago

“Delivery driver went to wrong house, called the company and they told me he would be back within the hour, Driver never showed up. I rang again and they spoke to the driver and he said he would deliver my parcel after he had finished his round at about 6 pm. But he did not show up.”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we have checked the details of your order. The delivery did fail as the Driver went to the wrong house. After you contacted us we arranged for the Driver to go back at the end of his round as you requested. However in the meantime your partner had gone onto the DPD website and arranged for the parcel to be left at a local collection point. We have now ,as you have requested ,arranged for the item to be returned to us for a refund as you could not collect the package from the chosen collection point. We are sorry that the original delivery went wrong but do feel that we tried to help and had got the problem sorted when it was re-arranged at your end. As soon as the item arrives we will arrange the refund as agreed. Regards, tooled up Sales Team.

Posted 9 years ago

“Usual package damage from courier service.”

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Posted 9 years ago

“Great service once goods ordered.Delivery tracking excellent. However,I did call twice with a question and was put through to a call centre or similar who said they would call me back after consulting with the technical department.But on both occasions nobody bothered to call me back.A lot to be desired here.”

Helpful Report

Posted 9 years ago

Hi Richard, thank you for your review, we aim to answer all technical queries within 24/48 working hours, we do answer most much quicker than that but by their nature they can only be answered by a limited number of personnel depending on the nature of the question(s) being asked. This is a service that most of our competitors national and international do not offer at all and so we would ask for a little patience if we have delays in contacting you back especially during busy periods. We will still contact you directly to try to help you with the question you have. Thank you for your order. Regards, tooled up Thank you for your order. Regards, tooled up

Posted 9 years ago

“Good dispatch / delivery and communication regarding that, however due to missing parts (no fault of Tooled-Up) return / refund matters receive no prompt attention / communication ..... hence the Normal rating above.”

Helpful Report

Posted 9 years ago

“the goods were delivered in the time stated but to follow your instructions for tracking I found no way on the site link that even mentioned tracking, my first bit of fast garbled information came from an automated telephone voice that you had great difficulty to understand. JUST HAD TO WAIT IN ALL MORNING. WILLIAM,”

Helpful Report

Posted 9 years ago

Hi William, thank you for your review, although we must admit to some confusion as we do not use any automated message systems so can only assume that you called the carriers after receiving their delivery advice? The carriers we used on this occasion do advise 90 minutes before delivery with an e-mail and/or txt if the information is provided by yourself. Thank you for your order. Regards, tooled up

Posted 9 years ago

“The system worked well enough at the stage of placing the order on Thursday 16th July but order tracking was slow to kick in. Goods were delivered on time following a pre-advice on Wednesday 22nd July timed at 8.29am that delivery would be made between 11.40am and 12.40pm. Not really enough prior notice. Goods were delivered in the advised time window and were securely packed in undamaged packing. I have certainly had better service on many occasions, hence the 'Normal' rating”

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Posted 9 years ago

“Original hedge trimmer packed up after 1 hour, and has been returned. Still waiting to hear about a replacement.”

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Posted 9 years ago

“A good product easily assembled. It was slightly disappointing to find that a product marked as available next day was, in fact, out of stock.”

Helpful Report

Posted 9 years ago

“Delivery was very quick and came at the promised date and time. The delivery man was cheerful, pleasant and courteous. The company does not appear to have technicians who can answer queries regarding the products they sell. The sales assistant referred me to Bosch, giving me the incorrect telephone number the first time.”

Helpful Report

Posted 9 years ago

HI, thank you for your review, we do actually have a highly experienced Technical team who will advise whenever possible, the team has over 100 years experience in many aspects of the tool industry and we only ever pass calls to manufacturers if it is absolutely necessary ,we are sorry if we could not answer your question on this occasion, it is very rare that we cannot answer technical questions of any nature. Thank you for your order. Regards, tooled up

Posted 9 years ago

“Although my order was duplicated, I was very pleased at the speed and efficiency that the return and subsequent credit was handled. Thank you Hayley”

Helpful Report

Posted 9 years ago

“Good value for money. Delivery time poor. Things ordered after your order arrived before your order. Had to e-mail you to find out when delivery likely, despatched almost immediately after e-mail.”

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Posted 9 years ago

Hi, thank you for your review, we are sorry there was an unforeseen delay in sending your item, we did we believe send an automated e-mail advising of the delay. We list over 65,000 products from over 350 manufacturers and suppliers, many of these are hard to get items that no one else lists. Unfortunately this does occasionally lead to unforeseen delays if we run out of stock of these lines. Once again please accept our apologies for the unforeseen delay. Thank you for your order. Regards, tooled up

Posted 9 years ago

“The ordering and the delivery first class but the product a Black and Decker Shredder was not . The cut adjusting mechanism had not been assembled so when the packaging was removed the assembly fell out. It was a question do I send it back or do I find out how it should be assembled and fix it. Decided to fix it and it all works very well. This is the first time I have ordered something from this company and I was very disappointed- like all internet companies the customer works on trust that when you open the box everything is okay. Service and delivery was excellent”

Helpful Report

Posted 9 years ago

“I tried to submit an online order and at almost the end of the process the application seized and I could not complete . I then tried again and this time it was successful and I placed the order. I received my order this morning and guess what! I received the same order twice plus the postage was charged twice I accept that I can send one of these orders back but the postage will need to be paid by myself , this seems to be rather unfair considering it was of no fault of mine”

Helpful Report

Posted 9 years ago

Hi Patrick, thank you for your review, we do advise by e-mail each and every order placed with separate e-mails containing the order number. However we accept that this was a genuine error on your part so we have agreed to refund you in full once the goods are returned to us. Thank you for your order. Regards, tooled up

Posted 9 years ago

“Couldn't be beaten on price particularly with Father's Day code discount. Only thing wasn't in stock, so had to wait a week. Did have to chase a few times, but did got prompt replies back. Overall I would use again”

Helpful Report

Posted 9 years ago

“Item brilliant but service poor due to very slow dispatch time, which was proudly stated when buying”

Helpful Report

Posted 9 years ago

“Generally a good service, with good products online to chose from, when I have needed to enquire about something I found friendly helpful staff. On one occasion I received an item that wasn't the complete set I'd payed for, so was grateful that this error was swiftly corrected & the part sent to me promptly after. One thing I'd like you to improve on is the distribution, the amount of time inbetween placing an order, & receiving the order. I have learnt the hard way if you need a tool for the job, don't expect it to turn up for at least a fortnight, I have ordered tools from overseas that arrive sooner! I have many tools that I'd like to buy each time I am payed & would be good to tick them off as I go, maybe a wish list next to the basket to save searching each time would be handy, All in all, I give you 7 out of 10”

Helpful Report

Posted 9 years ago

Hi Matthew, thank you for your review, we have investigated the timeline of your order as we do realise that our customers need their orders quickly. In this case the items were out of stock and had an advised 5-7 days despatch time. This is because the particular Britool items you ordered had to be shipped in from their central Warehouse in France. We list over 63,000 lines and although we do keep many lines in stock some of our manufacturers do have long lead times on any items that we out of stock of ,as was the case here. We always advise despatch times on the individual items on the Website so our customers can make an informed choice. Thank you for your order. Regards, Sales Team Leader, tooled up.com

Posted 9 years ago

“I ordered two things only received one and had to ring and chase for the other I was not informed that only one was being delivered.”

Helpful Report

Posted 9 years ago

Hi Sylvia, thank you for your review, the two large items you ordered were sent as two separate parcels due to their size. We have checked the tracking and both have now been delivered. Thank you for your order. Tooled up.com Sales Team.

Posted 9 years ago

Tooled-Up is rated 4.8 based on 22,763 reviews