Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,936 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,936 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I give a "POOR" mark simply because the cost of shipping is extortionate. Almost £4 for a small jiffy bag and light weight tool is a rip off and will make me look elsewhere next time. Postage charges are not where a company should make great profit.”

Helpful Report

Posted 9 years ago

Hi Mr Heath, thank you for your review, We are sorry to hear that you think our Post & Packing charges are too high. We do send most orders out with no P&P charge but with very low value items it is not possible to absorb the costs of post and packing materials. If we did send them without a P&P charge we would have to raise the price of the goods so you would not "save" any money in the long run. We also advise the P&P charge immediately in the basket as goods are chosen so customers are always aware at the earliest opportunity that there may be a charge, we never hide the charge. This means customers can accept the charge, add more goods to reduce the charge to zero or look elsewhere. We can assure you that we do not make any sort of great profit on P&P charges. They are there to cover costs on very small orders at best. Thank you for your order and we trust this explains the situation but if you have any further questions please don't hesitate to contact us directly. e-mail - sales@tooled-up.com Telephone- 0208 805 3535 Regards, tooled up

Posted 9 years ago

“Return item not collected! After agreeing to take back an item on Monday, come Friday it's still sitting in my porch waiting to be collected. And my refund is no where to be seen either.”

Helpful Report

Posted 9 years ago

“Unfortunately the box was damaged and when I opened it the runner for the back table had been dented and the plastic attachment could not fit. I managed to knock out the runner..It works but I need pressure to put it in position..not what I expected for an item costing eighty pounds. ...The packaging is so poor for an item that consists of slender steelwork which is very easily bent. Transport of such items needs closer attention...The original cardboard package is clearly not enough...my only choice was to send it back...I sent back two items of this order to amazon because of damage so I tried eBay. .Some you win..Some you loose.”

Helpful Report

Posted 9 years ago

“Place order for three items, all showing as in stock. Had confirmation email then nothing for 4 working days. When I queries, I was told one of the items was out of stock at the suppliers. I understand mistakes happen but this could have been communicated to me better and sooner; all I had was a status on the website of "order in progress" which was meaningless. To be fair, after I made contact the in stock items were released which arrived after 2 working days, but had I known there was an issue, I would have liked to have had the opportunity to cancel and re-order elsewhere.”

Helpful Report

Posted 9 years ago

“Hi, sorry about this but I wasn't really satisfied with the overall service I received. The worst part is, it wasn't really anything to do with your end. I found the part quickly and easily on your web site. The ordering was straight forward and easy to complete the purchase. You dispatched the item I ordered quickly and efficiently. All very good. Now comes the problem. DPD tried to deliver the item the next day unfortunately, I wasn't home. I rang the number on the card and selected to collect the parcel from my local drop off point. Despite the email informing me that it had been delivered it wasn't at the collection point. It has taken me three days to get my order from the couriers. Not from yourselves, the couriers. Therefore, I feel it necessary to only give you a 'poor' rating. Will have to seriously consider ordering from you again if you continue to use DPD as your courier.”

Helpful Report

Posted 9 years ago

Hi Neil, Thank you for your review, we are sorry that you had a problem with the delivery element of your order. It is a shame that you did not contact us directly when the problem arose as we would have been more than happy to get any issues resolved as painlessly and as quickly as possible. We use various carriers and DPD are generally excellent but occasionally even the best have a problem. We have passed your comments onto DPD for investigation and their comment. Thank you for your order and once again sorry for the delay. Regards, tooled up

Posted 9 years ago

“I was expecting next day delivery as the site said if I order in the next 2 hours it would be. So I bought the item unfortunately it turned at at 4.20pm on the Monday rather than the Saturday. I'd rather have paid the £2 more else where to get next day delivery.”

Helpful Report

Posted 9 years ago

“Order was not complete Again! Delivery cost a shocking £15! Damaged item! When I rang to advise, salesman said could I email and take photos. He was not interested in taking the details. Sorry guys - but you need to better than this!”

Helpful Report

Posted 9 years ago

Hi Thank you for your review. I am sorry to hear you were dissatisfied with your experience. I can confirm your order is complete and all goods have been dispatched along with the replacement item. Please contact us if you have any further queries and our customer service team will be happy to assist. Regards Tooled-Up Customer Services.

Posted 9 years ago

“SLOW,SIMILAR ITEM ORDERED FROM GERMANY ARRIVED 2 DAYS BEFORE THIS ORDER”

Helpful Report

Posted 9 years ago

“Definately needs to improve a great deal.”

Helpful Report

Posted 9 years ago

“took a long time ,order to deliver?”

Helpful Report

Posted 9 years ago

“I am not happy that the item delivery date was supposed to be the 22nd it was brought to my home on the seventeenth now l have to collect it from the parcel centre miles away and also pay for that service. Thanks alot”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we are sorry that you are not happy with the delivery service we used. It is most unusual to receive a complaint about a delivery that was faster than advised. The Royal Mail will usually take the parcel to the nearest suitable Post Office for collection within a few miles of the delivery address if they cannot deliver so we cannot understand why this would be "miles away" or why there would be a charge? Please contact us directly on sales@tooled-up.com or 0208 805 3535 and we will happily look into the matter and see what has happened etc. Thank you for your order and once again our apologies for the delivery problem. Regards, tooled up Sales Team.

Posted 9 years ago

“I have emailed you - having not received my order on the day Royal Mail said - so I can't review your product Royal Mail have got to get their service sorted out - at least leave a note saying why it hasn't been delivered - or our post office is just round the corner from the house = a note saying it has delivered there. It is not you - it is them!!!”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we are sorry that your delivery has not arrived as advised. We have looked into the tracking and can see that it arrived at the delivery depot on the 16th but delivery does not seem to have been attempted. We have contacted the carriers and will get in touch with you directly when we have got more information. Thank you for your order and once again please accept our apologies for the delivery problem. Regards, tooled up, Sales Team.

Posted 9 years ago

“Bought on Ebay. They advertise 24hr delivery but say 31 days in their small print. Took nearly two weeks just to despatch. Not good at all”

Helpful Report

Posted 9 years ago

Hi Paul, thank you for your review, we are sorry if your delivery was later than you expected. We have looked into your order and can see that the particular product you ordered was not showing on a 24hr despatch time as we were awaiting new stock to arrive. It would have stated at least 7-10 working days as this particular manufacturer is very slow to deliver. Further e-mails would have advised any more delays beyond this period. We list over 65,000 lines from over 300 manufacturers so unfortunately some products do go out of stock occasionally and we always try to advise accurate despatch dates when this happens and keep customers informed if there are any further issues. Once again we are sorry if the despatch of this item was slightly later than we advised but we did advise that it was not available for immediate despatch. Thank you for your order. Regards, tooled up, Sales Team.

Posted 9 years ago

“Still waiting 21 days later! Won't be ordering ever ever again!”

Helpful Report

Posted 9 years ago

Hi Nigel, thank you for your review, we are sorry to hear that you are not happy with your order and delivery. We have investigated what has happened and can see that you ordered on the 2nd of October, the product ordered was advised on a 7-10 working day despatch time. We despatched the goods on the 12th of October so within our advised time by Royal Mail 1st Class Post as it was a small item. This should have been with you in 1-2 days. We have had no report of the goods not arriving? Now we know that there is a problem we will conduct an investigation and get replacements etc. arranged as soon as possible. Thank you for your order and once again please accept our apologies for the unforeseen delivery problem. Regards, tooled up.

Posted 9 years ago

“I received the wrong product because Tooled-Up used the manufacturer's product code to describe something else. Needless to say I was left to sort out the consequences of their cock-up.”

Helpful Report

Posted 9 years ago

“has not arrived yet monday12th october 2 30 pm”

Helpful Report

Posted 9 years ago

Hi Richard, Thank you for your review, we have checked the tracking and can see that the delivery was signed for at 15.37 on Monday the 12th. Please accept our apologies if this is later than you expected but our order tracking appears to follow our advised timings. Thank you for your order. Tooled up.

Posted 9 years ago

“These sockets took so long to turn up I had bought a set from Machine Mart to do the job before they arrived, a week and a half later !! MOT work had to be done but I gave them long enough to send them. Order in plenty of time if you are going to use them.”

Helpful Report

Posted 9 years ago

Hi Peter, Thank you for your review, we have looked at your order and the items you ordered were shown on the Website at the time of your order as taking 5-7 working days to despatch as they were Facom items and had to be delivered from France. We actually despatched the goods on the 7th working day as advised. Please accept our apologies if there was any unforeseen delay but we did advise that this product was not immediately available, we list over 65,000 items so unfortunately some do go out of stock and with this item re-stocking does take 5-7 days. Thank you for your order. Regards, tooled up Sales Team.

Posted 9 years ago

“Just to let you know I have not received my order yet.I am unable to give a rating at this point until I get my order. Regards D Groat”

Helpful Report

Posted 9 years ago

“still awaiting delivery have tel parcelforce several times have been told the customer care centre will tel back no call back so tel again tobe told cc centre wil ldef call back within 1 hour 48 hrs on still waiting parcel force has let you down”

Helpful Report

Posted 9 years ago

Hi Andrew, thank you for your review, we are sorry to see that your delivery was less than perfect. We have investigated the timeline and delivery of your order and can see that Parcelforce did have some difficulty finding your premises, probably due to its location. They did try on two consecutive days and then you yourself re-scheduled the delivery. It has now been delivered according to the tracking on the Parcelforce site. We will always try to call back as quickly as we can when we promise to do so unfortunately on this occasion a busy period combined with a staff shortage meant that some call backs were delayed. Please accept our apologies. Thank you for your order and once again our apologies for the unforeseen delay. Regards, tooled up

Posted 9 years ago

“The system doesn't send any emails to confirm your order, so you are left wondering whether it has gone through ok, and the order status just says 'processing' all the time. What would be a good service is let down by the online tracking. It actually fulfilled perfectly, but you have no idea what is going on”

Helpful Report

Posted 9 years ago

Hi Mike, thank you for your review, we were very surprised to see your review as we send e-mails at every part of the process, we send a confirmation e-mail within seconds of the order being placed , we then send a second e-mail when the order is accepted onto the system. We then also e-mail despatch advice when it leaves us with all the tracking details. We are sorry if you did not receive these e-mails but they are automated and so go to the e-mail as it is on the order when placed. They may have also gone into your into your Junk file or been stopped by a spam filter if you did not register us? Thank you for your order. Regards, tooled up

Posted 9 years ago

Tooled-Up is rated 4.8 based on 22,936 reviews