Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,928 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,928 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You accepted my payment from the Paypal site before making it clear that delivery charges would apply making my purchase price almost double. I am very disappointed in your service!”

Helpful Report

Posted 8 years ago

Hi, thank you for your review, Unfortunately we think you have reviewed the wrong Company? We don't accept Paypal on our main Website and in addition all of our delivery charges are clearly displayed before and throughout the payment process, they are not hidden in anyway. This is indeed on the few orders where there is any delivery charge at all. With your particular order the P&P charge would have been displayed at the basket stage before you had even entered your name and address. We are sorry that you think our service is disappointing but we do think that you have mixed us up with another company. Thank you for your order. Regards, tooled up, Customer Services Team.

Posted 8 years ago

“The wrong item was sent and when I contacted head office their first response was that they had Sent the right item which was very frustrating it was only when I spoke Wigan a manager that the issue was resolved however I have not received the correct item yet but I am hopeful of this arriving next week. Bavas who us a manager has been very hrlpful unlike the first person I spoke with.”

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Posted 8 years ago

“Nothing went wrong! the website will only let you put in one star before it disappears - it should be 5stars”

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Posted 8 years ago

“The goods arrived as described - eventually! And I'm happy with them but why weren't they shipped the same day?”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we have checked your order and can see that both the items ordered were clearly displayed as being on 5-7 working days despatch time on the Website at the time of order. We list over 60,000 lines on our site so inevitably products do occasionally go out of stock and each item does have an advised despatch time although the vast majority are next day including the many hard to get items that we list. We hope this explains the situation but if you do have any further questions please don't hesitate to contact us directly. Thank you for your order. Regards, tooled up.

Posted 9 years ago

“Had an email from Tooled-up and from DPS to say delivery mext day but then had another email from DPS to say that they couldn't deliver as they had not had the goods from Tooled-up! Still have not received goods and no email to say goods are now on their way :-(”

Helpful Report

Posted 9 years ago

Hi Karen, Thank you for your review, we are sorry that you have not received your parcel, now we are aware we can launch an immediate investigation. We will contact you directly today. It looks as if the carrier may have lost the parcel. Once again please accept our apologies for the unforeseen delay. Regards, tooled up Sales Team.

Posted 9 years ago

“Order the item required stated delivery within 3-5 days after a wait of nine days chased up order then it by a miracle appeared within 2 days of chasing. If the item had been out of stock or a delay in despatching , why not sent an e-mail to state there is/was a problem”

Helpful Report

Posted 9 years ago

“I haven't got the delivery yet ?”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I have looked into your order and can confirm your items were despatched on 1-6-2016. Delivery usually takes 2-3 working days to Ireland however on occasions may take longer. Your item should have been delivered now. If you have not received your item please call us on 0208 805 3535 so we can look into this further for you. Regards Tooled-up Customer service team.

Posted 9 years ago

“No protective packaging was provided. The tool's own box burst during transit. This meant that the blade of the hedge trimmer was exposed. Won't buy from here again.”

Helpful Report

Posted 9 years ago

“Delivery was not good almost 5 days as toolstation and screwfix are next day”

Helpful Report

Posted 9 years ago

“I ordered a petrol strimmer with harness. Only received the strimmer then upon questioning was told that the strimmer I purchased was no longer compatable with a harness. This is incorrect, the strimmer has a harness attachment point. Having used petrol strimmers for over twenty years I do know what I am talking about. Will battle on to get what I have paid for.”

Helpful Report

Posted 9 years ago

“I received the strimmer promptly enough, but unfortunately the product has a faulty battery which won't charge. I tried to contact tooled-up by phone. Despite trying 6 or 7 times I've been unable to speak to customer services. It is an automated service where you press 0 for customer services, it then rings for a couple of minutes and then turns to a psuedo ring which after a couple of minutes terminates the call. I've since sent an email, still no response. I'm very disappointed in the service.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. I can confirm we had some issues with our phone line which resulted to our telephones going down. I can see we received you email and a return is currently being processed. I can confirm your phone lines are now up and running. I apologise for any inconvenience this may have caused. Regards Customer Service Manager

Posted 9 years ago

“ordered two rakes, of which one arrived with a tooth snapped off. could not send replacement quickly without sending original broken one back, despite sending pictures of the damage through.”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we were very sorry to hear that one of your items arrived damaged despite our best efforts to pack it securely. Unfortunately these things do happen and if only occasionally we understand they are very frustrating. Please be assured that we will work at our fastest to get the problem sorted and the replacement with you. The Images requested are for the carrier claims procedure and we are sorry that on this occasion we do need to collect the goods prior to despatching the replacement. The replacement should be with you within a few days. Please once again accept our apologies for the problem. Thank you for your order. Regards, tooled up Customer Services Manager.

Posted 9 years ago

“Ordered product on Thursday with next day delivery now Monday and still waiting!”

Helpful Report

Posted 9 years ago

“Hasn't arrived yet Poor service”

Helpful Report

Posted 9 years ago

“Sold me an item that was not in stock. Had to wait a couple of weeks for further supplies to arrive.”

Helpful Report

Posted 9 years ago

Hi Brian, thank you for your review, We have looked into your order and can see that we did on this occasion despatch the goods later than our initial advised date. We list over 60,000 lines many of which are not listed by other Websites as they are hard to get etc. and unfortunately delays do sometimes occur. On this occasion a supplier let us down and the goods arrived after our advised date, we have a system for advising this and you should have received an email immediately we were aware advising you of any delay. Please accept our fullest apologies for the unforeseen delay and any lack of information. As a gesture of goodwill we have arranged for your P&P charge to be refunded. Regards, Sales Team Manager tooled up.com

Posted 9 years ago

“The spare part replacement ordered was not available in stock. Unfortunately I found it necessary to chase my order rather than you providing good customer service and keeping me informed.”

Helpful Report

Posted 9 years ago

“Makita chopsaw as expected, sadly it took two weeks to arrive, I was not made aware of this delay when ordering. Emailed my concerns and was told 7-10 days. Need to improve delivery if they want to compete.”

Helpful Report

Posted 9 years ago

“The web site and e-mail ads big up the 'next day delivery' aspect of the service. However my order was split and half failed to arrive the next day. I had to cancel my work for the following working day in order to receive the 2nd part of my delivery. Not what I was expecting!”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I have looked into your order and can see your order was despatched as promised. There were two parcels which were despached due to the size of the items ordered. I apologise for any inconvenience this may have caused Regards Tooled-Up Customer Service

Posted 9 years ago

“Far to long despatch time !!!! To many companies out there that do next day at the same price”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, i have looked into your order and can see The item you ordered was advised a 7-10 working days despatch. I can confirm your order was despached 7 days after the order was placed. The item was sent out by Royal Mail First Class Post which is usually a next day service. We are sorry if you perceived a delay but we have despatched your order within our advised timescales at the time you placed the order. Thank you for your order. Kind regards, Tooled up.

Posted 9 years ago

“The model flexible drive sent did not match the model power unit I have. I spoke to your sales department and they said that the flexible I needed is no longer held in stock. I offered to return the useless item as a credit against against purchacing a new current multi-tool set. They rejected my offer. I am now the owner of a new set with a spare flexible drive. Frankly I do see this as good customer relations, no doubt you would disagree! Michael Fletcher, Great Orchard Barn, Ivybridge, PL21 0LR”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we have looked into your review as we do with all negative feedback. We think you have misunderstood our procedure, we cannot offer a discount on the item that you wish to return against another purchase but we would be happy to offer a full refund on the item as unwanted. Any item can be returned to us the only criteria being that it is unused, undamaged and in its original manufacturers packaging. We have checked the listings and they are all correct with the correct cross references etc. In this case it appears that you have mismatched the two items but as stated we are more than happy to refund any items that are returned to us in original, re-sellable condition. Thank you for your order. Regards, tooled up.

Posted 9 years ago

Tooled-Up is rated 4.8 based on 22,928 reviews