Tooled-Up Reviews

Name: Tooled-Up
Address: 78 Suez Road, Brimsdown, London, London
Rating: 4.77

4.8 Rating 23,371 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,371 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

78 Suez Road,
Brimsdown,
London
London
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

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English

“Speedy delivery less than 24 hours. Correct product worked as described from box.”

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Posted 2 months ago

“Very good.”

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Posted 2 months ago

“Excellent purchase yet to use it though but good value for money”

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Posted 2 months ago

“Excellent service and great stock! The courier messed up - no fault of Tooled-Up - and not only was I able to speak to someone there (a rarity in these days of chatbots and auto responders) but she did everything she could to resolve the issue, on a Saturday morning! Problem solving is the key to good service so I’d have no hesitation in ordering again.”

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Posted 2 months ago

“This review reflects comments I have made to Sales via email. After placing my order and not having any notification of shipping after 4 days (3 working days as the order was placed over the weekend) I decided to use the tracking link included in the confirmation of order email. This required me to create an account as I'd placed the order as a guest. When I tried to create the account a message popped up that my email address was already in use. I contacted Sales via email querying this and requesting an order update. In the meantime as my address was apparently already on the system I decided to try logging in and then using the 'Forgot password' link to allow me to generate a password. This proved successful, allowing me to log into my new account. It then occurred to me that the email address was probably on the system because I had entered it as part of the billing information. This was subsequently confirmed by Sales. I quote: "When placing an order as a guest, your email address is stored against the order for communication and confirmation purposes. In some cases, this can result in an account being created automatically with your email address, but without full details such as telephone number or address". I have pointed out that this is something that is likely to happen to other customers and the sales system needs to be amended to prevent it. It may be coincidence but it seemed that my intervention spurred Sales into action because the next day I received notifications of picking, packing and despatch in quick succession and the goods arrived the following day. Sales always responded promptly to my emails, even offering to update my details in the new account, and I am more than satisfied with my purchase.”

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Posted 2 months ago

“Arrived in good time and packaged well”

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Posted 2 months ago

“I have a large box full of Bosch hole cutters but for my current project I needed a 48mm one - which I didn't have. Tooled-up had one in stock which arrived on time and the job was completed (boring a hole in 18mm steel plate). One can necver have enough tools and it is nice to find a supplier who can fill-in the blanks when necessary. Thank you.”

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Posted 2 months ago

“Always had excellent service from Tooled up. Recently purchased some screwdriver bits and one broke immediately. Contacted customer service and I was answered very quickly and the matter was dealt with satisfactorily. Was refreshing to speak with someone who could understand and speak English well. So thanks.”

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Posted 2 months ago

“Excellent service as usual, will definitely use again”

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Posted 2 months ago

“Product cheaper than on Amazon and delivered just as quick”

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Posted 2 months ago

“Very badly described on ebay listing. The listing said 4 x wood drill bit. I only recieved 1. When I questioned this I was told 4 x is the speed of the bit. Not the the number of bits. I believe this is a con. Also. Tooled up keep calling me by my Mums name - they have clearly mixed up a previous order. Very poor. I won't be using the company again. The listing should make it clear 4x refers to the speed and not leave it to small print.”

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Posted 2 months ago

“Ordered a replacement battery for my father in law who had been searching high and low. A quick search on Google and I found the battery at a great price. Arrived within a couple of days and the father in law is happy, so its a win, win. Highly recommend.”

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Posted 2 months ago

“Prices very competitive and very prompt delivery of my order certainly based on my experience I would certainly purchase from this retailer again”

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Posted 3 months ago

“Great service, large selection of merchandise had exactly what I needed at very good prices”

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Posted 3 months ago

“Very quick delivery”

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Posted 3 months ago

“Excellent service. Very helpful when asked for advice”

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Posted 3 months ago

“When Tooled-Up have a real Makita bargain for sale, it is always the cheapest on the Internet supplier, by a mile. This purchase was for the top of the range Makite 487 drill, priced with delivery at under £65, when compared with other Makita dealers asking over £100 + delivery. Every order that I have placed with Tooled-Up has arrived the next day before 12:00. So, Best prices, Best delivery = 1st choice everytime.”

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Posted 3 months ago

“All good, thank you.”

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Posted 3 months ago

“I bought a lawnmower and after its first use some part fell off i then called customer servies to report it and was told bring it back to store and we will issue refund .the next morning I went back to store mention what happened and store salesman called his manger to come and have a look he came he asked what's wrong then he aggressively pull the lawnmower out of the box then did not know how it works then kept moving it about left and right then start saying the lawnmower has not been used in grass it all scuffed and that he can not give refund then took machine outside turned it on all work fine then again aggressively flip it upside down then left right causing more scuff to unit I then asked why are u doing that to the unit he replied I have not done anything and just brushed me off like I'm no-one i find the customer support very unprofessional and will not purchase frome there again and manger very rude”

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Posted 3 months ago

“A customer service that actually works , it makes a nice change.”

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Posted 3 months ago

Tooled-Up is rated 4.8 based on 23,371 reviews