Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,765 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not received item! Rang up today and was told to wait at least a week. Apparently this item was sent Royal Mail first class”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that you have not received your order. I can confirm that upon contacting us we did arrange for a replacement to be sent out. Kind Regards Tooled-Up

Posted 6 years ago

“what have I had off tooled up...because I've not received it”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that your order has not arrived. I can confirm that this was sent via Royal Mail 1st class post. If this still has not arrived please contact our customer services team.

Posted 6 years ago

“Absolutely rubbish. Offered 3 day delivery when ordered. Delivered part of the order to someone else after 4 days and cannot send out main part for 10 days after order. When cancelled refused to give a refund as part order had been delivered to someone else. Stayed in all day, no attempt to deliver signed for by somebody of a completely different name at an another address. Say they will investigate and get back to me it's now 9 hours later, no call or email and no refund. Customer service mega fail.”

Helpful Report

Posted 6 years ago

“Hasn't arrived. Tracking doesn't appear to work.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear about the issue you have had with your order. I can confirm that once you contacted our customer services team, they were able to escalate the issue and has a replacement sent ours on a next day delivery for you. If there is anything else we can do to assist please let us know. Kind Regards Tooled-Up

Posted 6 years ago

“I don't know where to start ... you've contacted me asking if I received the item I ordered !!!! I cancelled the order on the 23rd yet you still sent it out after I asked you to cancel.. it was meant to be here on the 20th,I needed it for the 23rd... I bought another one locally and asked for a refund.. I gave my phone number asking someone to call me but nothing... You took my money on the 19th yet you didn't have the item until the 23rd. I would like my money refunded as quickly as you took it .. I wont use you or recommend after looking at your negative reviews.. most of them had problems with poor communication... late delivery.... selling items you don't have in stock. My number is 07763397705..”

Helpful Report

Posted 6 years ago

Thank you for your feedback, I am sorry to hear on this issues with your order. I have looked into your order and can confirm that at the time in which you placed your order this item was advising as having a 4-5 working day dispatch time. By the time you requested to cancel your order, the goods had already left us and were in the hands of the courier. However, I can see from your order that we requested a return to sender with the courier and your order was refunded in full as per your request. Kind Regards Tooled-Up

Posted 6 years ago

“Haven't received the "guaranteed" delivery!”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that you had issues with delivery. I can confirm that your order is now showing as being delivered following an issue with access to your property.

Posted 6 years ago

“When I chased my delivery after 5 days Royal Mail was blamed, I don't believe the order was sent in the day stated, I believe the delivery was sent the day I chased it as it has now arrived, Royal Mail may not be the best but it doesn't take 6 days to deliver a first class item. Customer Services were very prompt with thier response to my email it's a shame they felt the need to be sarcastic and patronising.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we apologise for the delays in the postal system. I can confirm that your order was passed over to Royal Mail the day after you placed the order. We have noticed an increase in delays to mail through the Royal Mail system, unfortunately, this is beyond our control. however, we will monitor the situation and will work with Royal Mail to see if there is anything we can do our side that may help to speed up deliveries through there network.

Posted 6 years ago

“First off when i purchased a cordless hover the advert didn't inform me the product was out of stock. After waiting seven days and not having any communication I had to call tooled up for them to tell me it wasn't going to be in stock for another seven days. Still no communication I called them again and cancelled. The people on the phone were very apologetic and it sounded like they had this same conversation before. Don't sell something you don't know when you'll get I stock.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We apologise for the delays to your order. Our dispatch and delivery estimates are based on a wide range of variables from location of warehouse through to carrier times and whilst we do try and ensure that these times are as low as possible there are some occasions where the time it takes to dispatch goods are longer than expected, Unfortunately on this occasion there was a delay with the manufacturer and this was beyond our control. Please find I have spoken to the relevant teams to see if there is anything that can be done to contact customers regarding delays of this nature.

Posted 6 years ago

“Useless courier. UK Mail are the worst.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. we apologise for the issues with your delivery. I can confirm that your order was returned to sender and refunded in full as per your request.

Posted 6 years ago

“Not received item yet”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I can see from the tracking on your order that your order was delivered and signed for by yourself on 30/05/2018 at 11 am. Further to this, we have had no contact from yourself to advise that your order has not arrived.

Posted 6 years ago

“Your courier contacted me to say delivery would be between 1 - 2pm today. Stayed in and at 5.30pm I received an e-mail to say that the parcel had been delivered at 1.23pm and signed for by myself. This was obviously untrue. I contacted UK Mail who agreed that the parcel had not been delivered and the driver had signed for it himself. I still have not received the items.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We apologise for the issues you have experienced with UK Mail. I can confirm that once you reported this matter to us we were able to contact UK mail who sent the driver back to rectify the matter. We apologise for the inconvenience caused by this matter.

Posted 6 years ago

“STILL no item and no response from yourselves ! VERY VERY disappointed, wanted these items for today, (19/05/18) as i'm going away with work. Your delivery instructions state 2 days, which you have failed on”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I have looked into your order and I can confirm that tracking shows your parcel was received by your local Royal Mail delivery office on 19/05/2018. If your parcel has not been delivered by your Royal Mail please go to your local delivery office as they have your parcel. I apologise for any inconvenience caused by this matter. Kind Regards Tooled-Up

Posted 7 years ago

“Purchased a new lawnmower or so I thought. The security seal was broken and the box was held together by plastic tape. Called to explain this was told this was common practice. I do not except this explanation as any other product purchased from any other supplier you would find the security seal unbroken. I purchased a strimmer the same day from another supplier this item had been unopened and seal unbroken. I can only assume this was a demonstration model which has been sold. Although no mention of this on their website.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I can confirm that as we are shipping out goods our warehouse may on occasion be required to unseal items in order to check them for damage and place the shipping paperwork into the box. I can confirm that all the items we sell are brand new and unused and this item is not something we would have on display. Kind Regards Tooled-Up

Posted 7 years ago

“It’s been over two weeks and still no delivery, I emailed them and got no reply. So not looking good”

Helpful Report

Posted 7 years ago

“More than a week and still no delivery. Also advised it will only be a part delivery. WHY. No reason I will not use this company again. Rubbish”

Helpful Report

Posted 7 years ago

“Not received goods Paid extra for next day delivery. No contact made as to why ? Waited in whole day. .”

Helpful Report

Posted 7 years ago

“Order boots 9 days ago and still no sign of it. What's going on?”

Helpful Report

Posted 7 years ago

“Item was chosen because of good price and next day delivery. Item arrived cracked and marked with no damage to outer packaging. Delivery company failed to show up to collect the item after waiting in all day. The emails I received didn’t seem very customer friendly or very helpful of the situation from the sales dept. Wouldn’t use again”

Helpful Report

Posted 7 years ago

“Tooled-Up CANNOT be trusted to meet their promise! I specifcially chose Tooled-Up after personally calling them to check that’s they could deliver on Saturday. I placed my order solely based on their Sales person's confirmation/commitment that they would deliver on Saturday (and paid extra for this delivery). Tooled-up FAILED to deliver on Saturday and thus wasted & wrecked my arrangements for Saturday. I complained & requested reasonable compensation for the wasting & disrupting my Saturday. Tooled-Up's response - NOT INTERESTED! If you are not prepared to provide compensation for the disruption and distress you caused me then I will return the unopened delivery and required a full refund. Please seriously re-read my 1st email and its reasonable request rather than blame your logistic partner and avoid dealing with my compensation request.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear that you had issues with your delivery. I can confirm that as per our email we have offered a full refund of your postage, alternatively, if you wish to return the goods for a full refund please let us know and we can arrange a free of charge collection and a full refund issue. I apologise again for the inconvenience caused by our carrier failing to deliver on the advised day. Kind Regards Tooled-Up

Posted 7 years ago

“Alleged they carried out security checks before refusing to accept my order. Rubbish. I could have provided them with any number of sources to validate me as a genuine customer. Phone directory would have been a simple check. Insulted and very unimpressed!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I have looked into your order and can confirm that all our orders are placed through fraud screening checks. Unfortunately, due to an issue with your card, your order failed to pass these checks and we were unable to proceed with your order. We apologise for the inconvenience this may cause. However, if you wish to place an order, please call our customer services team and they will be happy to further assist in this matter. Kind Regards Tooled-Up

Posted 7 years ago

Tooled-Up is rated 4.8 based on 22,765 reviews