Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,765 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

Write Your review

Tell us how Tooled-Up made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my order hasn't arrived yet no answer from TOOLS UP still waiting'Past orders were on time whats wrong”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I can confirm that your order which was placed on 01/03/2018 was passed over to Royal Mail on 01/03/2018 for delivery and upon checking your tracking number which we emailed you on 01/03/2018 at 18:41 your parcel is showing as being delivered today at 10:42 am. Kind Regards Tooled-Up Customer Services

Posted 7 years ago

“We have received the request to write a review before we have received the order. We paid extra for immediate delivery which we expected to be next day. Delivery was expected Friday .... Email received on Saturday advising order will be delivered on Monday 19th. Not good enough I am afraid”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I have looked into your order and I can confirm that when you placed the additional items in your basked the estimated delivery time changed and due to this was showing a 2 working day dispatch. I apologise for the delays this caused, however, I am glad to see your order has been delivered within our advised delivery estimate.

Posted 7 years ago

“Drill and driver set arrived on time but was picked wrong. DLX2040MJ instead of DLX2040TJ Drill and driver correct but 4ah Batts instead of 5ah batts”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I apologise for the mistake in your order. I can see that you have already been in contact with our customer services team who are arranging a return. If there is anything else we can do to assist please contact our customer services team.

Posted 7 years ago

“Ordered Britool 16 piece Socket Set. Received 'equivalent' Stanley Expert 16 piece Socket Set - not as described. Customer service most unhelpful, returning item would incur carriage charges of 2 x £5.95 leaving me £12 out of pocket and no goods. Blatant breach of trade decriptions.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear you are unhappy with your order. As advised in our conversation yesterday over the past few years Britool and Facom have merged with the Stanley Black and Decker Group and as of 2017, they have chosen to drop the name Britool from there products leaving only the Expert Logo stamped on their tools. I can confirm that the item you have received is a Britool product despite it not having Britool stamped on the tools. If you have any further questions please feel free to contact our customer services team. Kind Regards Tooled-UP

Posted 7 years ago

“You sent the wrong size, I ordered size 8 and got 11s and it cost me eleven pounds at the post office to send them back to you, so I haven't saved anything. Screw fix will do.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I have looked at your order and i can i can confirm that your order is showing that size 11 was selected, this was shown at checkout, in your order confirmation email and in your dispatch email. I can confirm that your order was refunded as unwanted once you sent your order back to us. Kind Regards Tooled-Up

Posted 7 years ago

“Promised a Saturday delivery which we paid extra for. Not delivered. Website payment section froze so wasn't sure if we had paid or not. Ended up having to phone and place order. Now it looks like we have been charged twice with no goods delivered yet. Absolutely terrible firm won't be using again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear that you have had trouble placing your order. I can confirm that as per our telephone conversation your duplicate order was stopped by our warehouse and has been passed to our returns team for a full refund. I can confirm that as soon as your refund has been completed we will email you to let you know. Kind Regards Tooled-Up

Posted 7 years ago

“Only delivered half the order though the said it had all been despatched and delivered together. Had to get a refund and buy from Amazon. They did not offer to compensate me for the inconvenience and extra outlay they caused. I will avoid them in the future and would advise others to do the same”

Helpful Report

Posted 7 years ago

Hi, thank you for your review, we are sorry that you are not happy with our service. We did advise prior to your order that one item was out of stock at the time of your order and would follow on. Our paperwork and despatch emails also advised that the item would follow on. We refunded you immediately when you requested it so that you could purchase elsewhere if you wished. Once again we are sorry that you were not happy with our service but we would like to point out our thousands of positive reviews from satisfied customers confirming that our service is normally second to none. Regards, tooled up Customer Service.

Posted 7 years ago

“Still not received parcel”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We apologise for the inconvenience caused in your delivery. I am pleased to see after you contacted us we managed to arrange for DPD to redeliver your order the same day and is now showing as delivered as of 16:09 on 13/11/2017 I apologise for any inconvenience caused in this matter Kind Regards Tooled-Up

Posted 7 years ago

“"Ordered a saw blade on Saturday about 3 pm got a email confirmation, and another one one Tuesday saying it was being despatched post man delivered it on Thursday, but I had to collect it as it wouldn't fit threw letter box, my instructions were ( at point of order) leave round the back.! Nothing written on packaging about this, slow delivery \/ processing order, TBH not very impressed for a first order! "”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that you have been unhappy with your delivery. Unfortunately leaving the item in a safe place is at the discretion of your local postal worker and there are a wide range of reasons that they felt the only option was to return the goods back to the delivery office. We apologise for the inconvenience caused in this matter. Kind Regards Tooled-Up

Posted 7 years ago

“The address entered on your invoice was incomplete....house name and location not shown, only the city and the post code. Fortunately, as I live in a rural area, the courier knew me, otherwise it would not have been delivered. I supplied the full address....Get your systems in order!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that there was an error in your order. I have looked into this and it appears the issue has been caused by your name being in the Address line 1 field this has resulted in the 1st line of your address not being passed through to the shipping label. Quite often this is an auto fill issue, however I would recommend checking your PayPal account to ensure your address is correct with them. If you have any further issues please feel free to contact our customer services team.

Posted 7 years ago

“After 1 week you have asked me to review my purchase, which has not yet been despatched let alone received. Am not impressed at all. ☹️”

Helpful Report

Posted 7 years ago

Hi, thank you for your review, we have checked your order and can see that your order was placed late on the 28th of August and despatched on the 29th of August. It was despatched by a Royal Mail Tracked service and this shows it as being delivered on the 30th of August ? If you have not received your item or if there is a problem then please contact us directly on 02088053535 or via email sales@tooled-up.com so we can investigate further and arrange any replacement etc. We only send the request for a review a few days after despatch so it should not arrive until some days after the expected delivery time or after when the carriers have confirmed delivery to us. Please accept our apologies if your order has not arrived but if this is the case we will get it sorted immediately once we have confirmation of this fact. Thank you for your order. Regards, tooled-up.com Sales Team Leader.

Posted 7 years ago

“This is a ridiculous request when I have contacted you to make you aware that This is a fraudulent transaction and I am waiting for a full refund”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I can confirm that following your claim of fraudulent activity your order was stopped and quarantined. We are currently awaiting a fraudulent activity report form eBay, which will advise us on how they wish to proceed with this claim and if they require any evidence. For further enquiries please contact eBay regarding the fraudulent activity case or our customer services team who may be able to further assist. We apologise for any inconvenience caused in this matter.

Posted 7 years ago

“I ordered a 6mm ball end allen key. I received something that looked like a 2mm allen key. The part number was correct on the packing slip but incorrect on the part package. I highlighted this on a return request. I have heard nothing from you apart from this request for a review. Unfortunately I work away and find it difficult to get to a post office during opening hours. I assume that you are not planning to send me the correct allen key until I have returned the incorrect one? Apologies for the bad review but I am sure you understand why.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear you have had trouble with your order. I have looked into your return and i can see that full instructions have been provided by ebay with the return that you have raised. If you have any further queries about your return request, please contact our customer services team and a member of the team will be able to assist in this matter. Kind Regards Tooled-Up

Posted 7 years ago

“you gave a delivery date and never delivered”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that your order has not yet been delivered. I can confirm that your order was shipped via Royal Mail 1st Class Post on 25/07/2017. If your order has not been delivered please check with your local delivery office just in case you missed delivery. If you have any further queries please contact our customer services team. Kind Regards Tooled-Up PH

Posted 7 years ago

“Goods not yet delivered! Due for delivery Fri 21st then I was advised delivery put back to Monday 24th at my request. I made no such request as I needed machine asap. Assume mixed up with another order! Phoned you. Apology received and due to be sent out Saturday 22nd at 10am. Phoned again, this time DPD as not received by 11am. Incorrectly dealt with so not able to be delivered. To be sent out Sunday 23rd, special delivery. I am still waiting........... !!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear about the issues you have had with your deliver. I can see that goods were shipped on 20th and due for delivery on 21st however unfortunately due to a series of errors at your local DPD depot there was a delay to this. I can see that this issue have now been resolved and your order has been delivered. I apologise for the inconvenience and frustration caused in this matter. Please find we have arranged for a refund of postage to be issued. Kind Regards Tooled-Up

Posted 7 years ago

“Delivery was excellent but on opening the package I found the goods inside we broken, fortunately I had a replacement for the broken part which I fitted to the assembly. I then tried out the assembly only to find the long plastic pipe was split that's when I gave up. As the part was quite cheap to buy I didn't make a complaint.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that your order arrived damaged. Please contact our customer services team and they will be able to further assist in this matter. Kind Regards Tooled-Up

Posted 7 years ago

“ITEM WAS ABSOLUTE RUBBISH WOULD NOT RECOMMEND IT CHEAP COPY”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that you have been unhappy with your order. I can confirm that all our products are genuine and are supplied direct by the manufacturer or their official UK distributor. I can see from your order that we have sent a returns bag out to you so you can send your order back to us free of charge. If there is anything else we can do to assist please contact our customer services team.

Posted 7 years ago

“Item arrived damaget.”

Helpful Report

Posted 7 years ago

Thank you for contacting our customer services team. I am sorry to hear that your order has arrived damaged. Please contact our customer services team and they will be able to further assist in this matter. Kind Regards Tooled-Up

Posted 7 years ago

“Wrong colour sent and email ignored”

Helpful Report

Posted 8 years ago

Good Afternoon. I am sorry to hear that there has been an issue with you order. I have checked all our systems and unfortunately have found no emails from yourself. Please contact our customer services team on 0208 805 3535 and a member of our customer services team will be able to assist. Kind Regards Tooeld-Up

Posted 7 years ago

“I wouldn't use to tooled up again and neither would I recommend anyone else to use them”

Helpful Report

Posted 8 years ago

Hi, thank you for your review although our first reaction was that it is slightly unfair to give us one star. You contacted us to ask why a Voucher code you were attempting to use did not work at the checkout ? When we checked the code you were attempting to use it was from 2010 and so was well out of date. Not surprisingly we were unable to honour the 7 year old offer. The goods had also already been despatched and were on their way to you so could not be stopped. We did offer you a full refund as a goodwill gesture on return of the goods. We feel that we acted in a professional and honest manner at all times. Regards, tooled up

Posted 7 years ago

Tooled-Up is rated 4.8 based on 22,765 reviews