Alan Wadkins Tool Store Reviews

Name: Alan Wadkins Tool Store
Rating: 4.86

4.9 Rating 5,045 Reviews

97 %

of reviewers recommend Alan Wadkins Tool Store

4.9

Based on 5,045 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

info@alanwadkinstoolstore.co.uk

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Alan Wadkins Tool Store 5 star review on 17th May 2025

David Grice

Alan Wadkins Tool Store 5 star review on 8th May 2025

Alexander C Pownall

Alan Wadkins Tool Store 5 star review on 1st May 2025

Andrew Thompson-Smith

Alan Wadkins Tool Store 5 star review on 19th April 2025

Amanda Spriggs

Alan Wadkins Tool Store 5 star review on 27th July 2024

Adam Baron

Alan Wadkins Tool Store 2 star review on 18th July 2024

Jason Lau

Anonymous

Anonymous // 01/01/2019

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“Fantastic customer service. Purchased a drill from them, that turned out to have the wrong end for the job it was intended for. Alan Wadkins accepted it back without a quibble. Thank you very much for that. I will hopefully use you in the future. I would highly recommend you not only for speedy delivery at a very competitive price, but more importantly for your customer service.”

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Posted 3 years ago

“Good service, very fast delivery”

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Posted 3 years ago

“Milwaukee Multi-Tool: Best price I could find anywhere. Prompt delivery. Very happy with the purchase and the service. Highly recommended seller.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“This merchant does not comply with the same system as written on their website. The return policy is far too poor and inexperience. Always they are trying to find something to deducted money from your return item. The delivering system is nowhere close to what they claim to be either. Reconsider your decision should you want to purchase anything here!”

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Posted 3 years ago

Hi Ali You purchased a mitre saw from us which we delivered on time as advised. A few days later you emailed to state there was an issue with the machine to which we arranged a courier to collect the tool from you for inspection to find the fault. The machine when supplied is supplied with a blade, You returned the used item to us without this blade dispute us asking on numerous occasions for this item so we could test the machine to find the fault with the blade you had been using. So in the end we have charged you for not returning the blade to us. Our delivery service was exactly how we advertised and delivered when it should have been. And i full refund would have been issued if you had returned the item as fully supplied to which you haven`t done so. Regards Martin

Posted 3 years ago

“I am a returning customer because of the first class service at all stages through purchase, early delivery and communications.”

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Posted 3 years ago

“First class service. First class tools.”

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Posted 3 years ago

“Goods as described, delivered on time.”

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Posted 3 years ago

“Very good delivery, pleased with item.”

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Posted 3 years ago

“All good and would happily use again”

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Posted 3 years ago

“Great price, delivery really quick, would use again.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Good morning Received my order this morning prompt delivery, thank you Excellent product, excellent service from Alan Wadkins Brilliant company, no fuss and very professional I will be using this company for future requirements Best regards John Tarnet”

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Posted 3 years ago

“Hard to review something that did not arrive in the promised time frame”

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Posted 3 years ago

“Product supplied very promptly and exactly as ordered.”

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Posted 3 years ago

“Was disappointed with the item I requested not delivered on time but was mucked around with the wrong date that I paid extra so it was delivered earlier. I'm also waiting now for the item that is now being sent to another address”

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Posted 3 years ago

Hi Dave Having looked into this. We can only apologise for this error. Looks like a Saturday delivery hadn`t been authorised on the label hence it went on a standard next day delivery. I can see the delivery charge was refunded and the item was sent to a different location for you to resolve the issue. Sorry for the inconvenience Martin

Posted 3 years ago

“Decent prices super quick delivery and also the comfort of a PDi having been completed before despatch. Also v helpful on the phone clarifying certain details about the item I was after”

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Posted 3 years ago

“Great service, ordered before 3pm and received good next (business) day. Very competitive price on the product I ordered. Will use again.”

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Posted 3 years ago

“Site is easy to use and prices are competitive. Delivery was prompt, though it would be nice if delivery drivers learned to use the door bell, rather than me having to pick items up from the shop later.”

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Posted 3 years ago

“Arrived next day as promised. Makita Table saw which I haven't used yet but going on previous Makita tools should be good piece of kit.”

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Posted 3 years ago

Alan Wadkins Tool Store is rated 4.9 based on 5,045 reviews