Alan Wadkins Tool Store Reviews

Name: Alan Wadkins Tool Store
Rating: 4.86

4.9 Rating 5,053 Reviews

97 %

of reviewers recommend Alan Wadkins Tool Store

4.9

Based on 5,053 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

info@alanwadkinstoolstore.co.uk

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Alan Wadkins Tool Store 5 star review on 17th May 2025

David Grice

Alan Wadkins Tool Store 5 star review on 8th May 2025

Alexander C Pownall

Alan Wadkins Tool Store 5 star review on 1st May 2025

Andrew Thompson-Smith

Alan Wadkins Tool Store 5 star review on 19th April 2025

Amanda Spriggs

Alan Wadkins Tool Store 5 star review on 27th July 2024

Adam Baron

Alan Wadkins Tool Store 2 star review on 18th July 2024

Jason Lau

Anonymous

Anonymous // 01/01/2019

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“1st class service from ordering to delivery”

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Posted 5 years ago

“Ordered late one day. Delivered early next day. Faultless”

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Posted 5 years ago

“All seemed to work very efficiently”

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Posted 5 years ago

“great store”

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Posted 5 years ago

“Ordered a shredder mid morning one day. Delivered before 11.00am next morning. One can expect no more. As Bill and Ted would say, "Excellent." So, "Party on Dudes."”

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Posted 5 years ago

“I ordered a Makita pole saw from Alan Wadkins tool store one day and I was using it the next. It doesn't get any better than that, great product, great service.”

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Posted 5 years ago

“Excellent service. After ordering, I made a mistake and ordered again.I rang there phone number, explained, The operator cancelled my second order, and refunded my debit card. The goods were delivered next day Free.”

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Posted 5 years ago

“Highly delighted with Alan Wadkins Tool Store they had the angle die grinder in stock, responded immediately with a return email confirming order and had it on DPD carrier same day for next day delivery. Excellent service and I am pleased to recommend them and will be happy to order again without doubt. Five Star”

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Posted 5 years ago

“Ordered a £750 mitre saw for next day before noon delivery .... they emailed me the day of the order to say they wouldn't deliver it to the address I had asked for it to be delivered to.. ?? due to security risks ??... not sure how I'm supposed to check my emails while I'm on site working, you'd think that dropping over a weeks wages on a product might get you a phone call ? apparently its not company policy to call a customer.. apparently sending the tool 70 miles away from where I was to an address rented out to people of which I have no connection is more secure ?? .. bizarre !!...next day mitre saw bench from Anglia tool centre turned up, Rail saw from Toolden turned up, tool pouch from Norway turned up ! infact everything I ordered from every other company turned up !!! all to my job site (domestic address) obviously no mitre saw, nice one Alan Wadkins !! the only firm to not want to actually sell you the saw you've payed good money for. ...cost me extra money to go and hire one plus put an extra 2 hours on my day ... would never use again.”

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Posted 5 years ago

Hi Many thanks for the review, Having looked into this order i can see the person who has dealt with the order has just followed company procedures as advised. We do state on the basket checkout page prior to ordering that not all orders going to 3rd party deliver address can be fulfilled. This is a company policy we had to but in place because of the small minority of people in the world who have been committing fraud against us. So these security procedures where put in place and if there is no history of a customer at that 3rd party address then the parcel won`t be sent as we are not covered by our merchant bank and chargebacks can be made against us. Different companies will have different polices but this policy seems to work for us to stop fraud taking place. I'm afraid we don`t ring customers all the time this will be emailed across as due to people being off and due to high order levels at present staffing and time are an issue. Many thanks Martin

Posted 5 years ago

“Very good service and nice people to deal with”

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Posted 5 years ago

“Low price paid and delivery next day. Fantastic service many thanks”

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Posted 5 years ago

“Brilliant service, quick, easy and on time, watch out Amazon !”

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Posted 5 years ago

“Excellent price and delivery”

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Posted 5 years ago

“Never heard of Alan Wadkins Tool Store till I went to the Dremel Site. Am glad I did. The prices are very competitive, nice selection of products a delivery was very prompt I will be using them again for sure. Glad I found this hidden gem”

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Posted 5 years ago

“Great service! Super fast delivery,!”

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Posted 5 years ago

“Brilliant service thankyou.”

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Posted 5 years ago

“Very competitive pricing and quick delivery- missing a battery charger but spoke to the store and they have sent a battery charger out for next day delivery”

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Posted 5 years ago

“The stand was what I was looking for. Ideal for my planer.”

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Posted 5 years ago

“Offered best price, delivery was quick. Product as described, very happy!”

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Posted 5 years ago

“Great service, website easy to use. Next day delivery as promised. Very happy customer”

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Posted 5 years ago

Alan Wadkins Tool Store is rated 4.9 based on 5,053 reviews