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Alan Wadkins Tool Store Reviews

4.9 Rating 5,385 Reviews
97 %
of reviewers recommend Alan Wadkins Tool Store
4.9
Based on 5,385 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Alan Wadkins Tool Store 5 star review on 17th May 2025
David Grice
Alan Wadkins Tool Store 5 star review on 8th May 2025
Alexander C Pownall
Alan Wadkins Tool Store 5 star review on 1st May 2025
Andrew Thompson-Smith
Alan Wadkins Tool Store 5 star review on 19th April 2025
Amanda Spriggs
Alan Wadkins Tool Store 5 star review on 19th April 2025
Amanda Spriggs
Alan Wadkins Tool Store 5 star review on 27th July 2024
Adam Baron
Alan Wadkins Tool Store 2 star review on 18th July 2024
Jason Lau
32
Anonymous
Anonymous  // 01/01/2019
“Delivery of goods damaged and when supplier was contacted they were of no help to resolve the issue and fulfil customer satisfaction. See below the email we received from the supplier with regards to my order. From: martin@wadkins.co.uk [mailto:martin@wadkins.co.uk] Sent: 21 June 2016 16:22 To: Wayne Dashper <wayne@bridgeind.co.uk> Subject: Re: Hi Wayne Many thanks for the pictures showing the damaged parcel, I have emailed the courier with regards to both consignments now and to be honest we cant claim for the damage to either of the parcels, so i think the best thing maybe to credit the 8 damaged items as to be honest we have lost money with regards to the order and we cant guarantee that the next 8 will arrive in 1 piece and if they are damaged its just a case of being in the same position as we are now. Many thanks Martin Porter Website Department I do know going forward i will not be using this company again. In all honesty its irrelevant if money is lost or made as customer satisfaction should be all suppliers top target. Regards”
Helpful Report
Posted 10 years ago
Alan Wadkins Tool Store is rated 4.9 based on 5,385 reviews