Alan Wadkins Tool Store Reviews

Name: Alan Wadkins Tool Store
Rating: 4.86

4.9 Rating 4,911 Reviews

97 %

of reviewers recommend Alan Wadkins Tool Store

4.9

Based on 4,911 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@alanwadkinstoolstore.co.uk

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Alan Wadkins Tool Store 5 star review on 17th May 2025

David Grice

Alan Wadkins Tool Store 5 star review on 8th May 2025

Alexander C Pownall

Alan Wadkins Tool Store 5 star review on 1st May 2025

Andrew Thompson-Smith

Alan Wadkins Tool Store 5 star review on 19th April 2025

Amanda Spriggs

Alan Wadkins Tool Store 5 star review on 27th July 2024

Adam Baron

Alan Wadkins Tool Store 2 star review on 18th July 2024

Jason Lau

Anonymous

Anonymous // 01/01/2019

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“Excellent service and fast delivery”

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Posted 3 years ago

“My purchase was all made extremely easy by being able to discuss it over the phone and then bought it online. It arrived very efficiently by DPD the next day. Highly recommend this company.”

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Posted 3 years ago

“Great service and price”

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Posted 3 years ago

“I don't just order from anywhere online. I like to check out reviews first and the reviews for Alan Wadkins were spot on. Delivery was next day and the parcel was well prepared. I will be ordering from this company again. Prices are very competitive and I managed to get a couple of items I haven't been able to find elsewhere. Very impressed. Highly recommended.”

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Posted 3 years ago

“very goodservice”

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Posted 3 years ago

“Lovely torch. Very pleased. Thank youo.”

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Posted 3 years ago

“1ST CLASS BEST PRICE.”

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Posted 3 years ago

“Great prices, easy to use website and fast delivery just about sums my experience up. Just keep doing what you are doing!”

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Posted 3 years ago

“Great price for the items I wanted, and with super fast delivery!”

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Posted 3 years ago

“Great product and excellent service as always”

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Posted 3 years ago

“Superb ,great service thankyou”

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Posted 3 years ago

“Excellent speed, service and products. No issues.”

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Posted 3 years ago

“Very pleased with the service I received. The items I purchased were exactly as described on the website, ordering was simple, delivery was fast, overall a good experience. I would definitely recommend Alan Wadkins tool store and would order again from them.”

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Posted 3 years ago

“Easy to use website and excellent email comms for order processing. Fast delivery too. Pleased with the Dremel kit. Will use again.”

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Posted 3 years ago

“Poor service. We ordered a small hand tool (£80)without battery and charger near 2 weeks ago and it's not turned up so I search my email for the tracking number and find a 2 emails from them asking for almost £12 more postage but there website states free UK shipping on orders over £75. Very unreliable service and if you need tools quickly and live in Scotland I would look elsewhere.”

Alan Wadkins Tool Store 1 star review on 2nd November 2022

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Posted 3 years ago

Hi We emailed you the morning after you had placed the order on our website to advise of the additional costs which it does state may occur on our website prior to you ordering. As unfortunately your HS postcode fell into this. We couldn`t ring you to advise you of this as you didn`t leave a contact number on your order. Was also explained in an email to you we don`t use royal mail for dearer items due to the poor after service when parcel getting lost or go missing. Regards Martin

Posted 3 years ago

“Very,very quick service well pleased with the product.Exalent”

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Posted 3 years ago

“Great prices but stupid policy on only being able to send goods to the address the card you're paying with is registered to. We're repeat customers and paying with the same card, so surely they know it's not a fraudulent transaction. We're asking for the goods to be sent to our business address, the business being named after the card holder, so again surely this proves it's not a fraudulent transaction. Out of the 150-200 suppliers we deal with, no one else has a restrictive policy like this which seems completely counter productive to retaining business. Surely you can set up an additional security check with the bank, like having to enter a password, or code that's sent via text that all companies use nowadays. Infact this is now regulation from May this year to use these checks.”

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Posted 3 years ago

Hi Unfortunately due to fraud being committed against us we had to change the way in which we accept online card payments. Our merchant bank doesn`t cover us if we send to a 3rd party delivery address so this is done at our own risk. To which we had to stop this due to a minority of people doing this to us being, we not only lost the money on chargebacks but also the product as this had already been shipped. And as a company if we continued to allow this to happen then we wouldn`t be here in the future to be honest. We do state prior to ordering all orders must be shipped to the billing address for the card. Regards Martin

Posted 3 years ago

“On time, on budget and we’ll packaged. What more can I say, they delivered everything I expected.”

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Posted 3 years ago

“Although the order was charged to my credit card and money taken. They refused to process as my address didn't match. No just moved house. Treated like a scammer. Didnt take much to verify my credentials. Had to re-order from another supplier. But found the items cheaper from an alternative supplier. My advice would be use Screwfix. They do send the order to my address regardless which card I use.”

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Posted 3 years ago

Hi Yes the order was placed on our website, but as our website states all card payments must be shipped to the registered billing address for the card. As the details you provided weren`t the correct details your order was refunded as we aren`t covered by our merchant bank. This was advised to you via email. We don`t treat anybody like a scammer we just have a company policy that we adhere too. Regards Martin

Posted 3 years ago

“Fast delivery as described would recommend and use again”

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Posted 3 years ago

Alan Wadkins Tool Store is rated 4.9 based on 4,911 reviews