Alan Wadkins Tool Store Reviews

Name: Alan Wadkins Tool Store
Rating: 4.86

4.9 Rating 4,934 Reviews

97 %

of reviewers recommend Alan Wadkins Tool Store

4.9

Based on 4,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@alanwadkinstoolstore.co.uk

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Alan Wadkins Tool Store 5 star review on 17th May 2025

David Grice

Alan Wadkins Tool Store 5 star review on 8th May 2025

Alexander C Pownall

Alan Wadkins Tool Store 5 star review on 1st May 2025

Andrew Thompson-Smith

Alan Wadkins Tool Store 5 star review on 19th April 2025

Amanda Spriggs

Alan Wadkins Tool Store 5 star review on 27th July 2024

Adam Baron

Alan Wadkins Tool Store 2 star review on 18th July 2024

Jason Lau

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great friendly fast service”

Helpful Report

Posted 10 years ago

“Having decided to purchase a Makita power washer, I ordered the item, and I received a phone call advising me the day of delivery which was only a matter of days, the power washer when first used had a fault and it did not work, this being reported to customer services they arranged for a courier to collect it the following day so far so good. This is when things went downhill, after one week of it being returned having not heard from them i rang enquiring whether the power washer were to be replaced or repaired, and was told it had been sent off to Makita to be looked at and customer services would ring them to determine the position of the repair (very odd and confusing seeing that Alan Wadkins returns policy states that Makita products are repaired on site) and I was told it was in the process of repair and i would be contacted when complete, not so, I had to ring again, this time I was told it had been repaired and would be despatched, I asked for report on the nature of the fault and was told the printer was out of action so the details of the fault was not available, I also asked for a delivery date, this time I'm told it would be noted down to call me advising of the day, a day or so later I went out for the day, when I arrived back home the repaired power washer had been delivered without prior notification. The service at the begining was excellent, thereafter communication was abyssmal and now after a couple of months I'm still waiting for the report ?”

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Posted 10 years ago

“delivered as promised. excellent price. packaging could be better.”

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Posted 10 years ago

“GOOD PRICE GOOD SERVICE DELIVERED ON TIME WILL USE AGAIN”

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Posted 10 years ago

“Good price. Speedy delivery. Not all products enjoy the good price though.”

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Posted 10 years ago

“Very helpful when rang and the best price with quick delivery. Packaging for naked drill could have been better…”

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Posted 10 years ago

“Good service, competant prices”

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Posted 10 years ago

“Although I have yet to use the sander I bought, it arrived well packed and on time. Good service.”

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Posted 10 years ago

“Excellent service delivery received earlier than expected.”

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Posted 10 years ago

“Excellent service - goods were here very quickly. Will certainly use this company again.”

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Posted 10 years ago

“After researching my proposed purchase of a Makita DLX2005, Toolstore Alan Wadkins Ltd were one of the best for pricing and appeared to a reputable company to deal with. On the latter I was not disappointed as I was kept updated by excellent communications and my order was delivered very well packaged and within 24 hours. The only downside which some may consider not worthy of a mention was that some of the original packaging to the set was missing which resulted in the painted "Makita" tool case lettering being heavily scratched. Other than the aforementioned I would have awarded 5 stars.”

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Posted 10 years ago

“Good price and quick delivery”

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Posted 10 years ago

“just what I wanted the delivery could have been a bit quicker for the price.”

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Posted 10 years ago

“Good and efficient service from Alan Wadkins, would have given them 5* if it wasn't for the delivery company they used.”

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Posted 10 years ago

“Would use your firm again”

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Posted 11 years ago

“Fast delivery and good deal's”

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Posted 11 years ago

“received goods today 13th thank you very much”

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Posted 11 years ago

“The hedge trimmer was delivered very quickly and arrived next day, excellent. It could have been helpful to advise me that a special gear lubricant was needed, I could then have ordered it at the same time, however, no problem I bought it locally.”

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Posted 11 years ago

“very competitive price ( cheapest found at time ) Very good communication from Toolstore fast delivery with reputable courior Hard to beat that really !!”

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Posted 11 years ago

“Super fast delivery. It's still in the packaging as it's for a birthday present next week, but fast helpful reply to queries too.”

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Posted 11 years ago

Alan Wadkins Tool Store is rated 4.9 based on 4,934 reviews