TM Interiors Limited Reviews

Name: TM Interiors Limited
Address: 41 Culley CourtBakewell Road, 41 Culley CourtBakewell Road, Cambridgeshire
Rating: 4.80

4.8 Rating 1,652 Reviews

95 %

of reviewers recommend TM Interiors Limited

Company Reviews

Metrics

Info

4.8

Based on 1,652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TM Interiors Limited:

TM Interiors Limited is an online and in-store retailer of designer fabrics, wallpapers, rugs, paints and accessories with additional services such as interior design, upholstery and custom made curtains using our made to measure services produced from our own in-house design studio and workroom. Established 1975.

Visit Website

Phone:

01733230499

Email:

info@tm-interiors.co.uk

Location:

41 Culley CourtBakewell Road,
41 Culley CourtBakewell Road
Cambridgeshire
PE2 6XD

Write Your review

Tell us how TM Interiors Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TM Interiors Limited 5 star review on 30th August 2023

TM Interiors Limited 5 star review on 23rd May 2023

G Cardão

TM Interiors Limited 5 star review on 10th May 2023

TM Interiors Limited 5 star review on 25th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service. I was ordering fabric from UK to PL. The package was in transit iver 30 days. After I've sent out the package to China, where they do furniture for me. When they opened the package, we discovered, that fabric is wrinkled. We can not iron it, it doesn't help. Support doesn't answer my e-mail.”

Helpful Report

Posted 4 years ago

Dear Michal We have replied to your complaint, and again, we are sorry you have issues with the fabric. You shipped the fabric on your own accord and from the images provided not in the original packaging, and therefore we suggest you take it up with the shipping company. If you would like us to explain it to the shipping company by all means please ask for our further support. Regards TMI

Posted 4 years ago

“This company advertise that they do samples of wall paper we paid £4.49 to receive 2 photo shots of the paper we requested. This gives no indication of the true colours or quality of the paper in question. We will now go to another company who supply samples of the actual wall papers and not A4 prints.”

Helpful Report

Posted 4 years ago

Dear Customer, it sounds unusual, but we apologise if the samples were not what you had expected. We do not hold stock of samples, all of the samples we supply are actually provided to us by the brands and manufacturers that we sell. If you contact us we can look into the matter for you. With Regards TMI

Posted 4 years ago

“I received about half of the items I ordered AFTER the expected delivery date and I have no idea when the rest will be delivered. I have been left in the dark and have had to cancel my workmen with no update on when to expect my items.”

Helpful Report

Posted 4 years ago

“@tm_interiors ordered samples from this company they charge per sample plus postage ! Still haven’t received after nearly 2 weeks 2 emails sent with no reply Not impressed !”

Helpful Report

Posted 4 years ago

Sincere apologies for the delay in your sample order, we are reliant on our suppliers stock levels, and we do quote upto 10-14 days for sample orders in some instances. I believe my colleague has replied to your 2 emails within 24 hours of each other now, I am sorry our response was to your expectation but due to covid-19 and social distancing we have a reduced workforce. If there are any issues with your sample order not being available, we will let you know, otherwise expect to receive within the next week. Best regards

Posted 4 years ago

“After 2 weeks I still haven't received any information about my order and the shipping.”

Helpful Report

Posted 4 years ago

Dear Costanza, we are sorry to read your review and apologies for any inconvenience caused with the delay in your delivery. A confirmation of dispatch was sent on Monday and I can see the order has now been delivered which took 8 working days from date of order and was slightly longer than our delivery aim. Again apologies for any inconvenience caused. Our best wishes TMI

Posted 4 years ago

“one week and order has not arrived”

Helpful Report

Posted 4 years ago

Apologies if your order has been delayed for any reason, I am sure we are assisting you resolve matters. Please don't hesitate to contact us. Regards TMI

Posted 4 years ago

“Absolutely dreadful service, great first phone call to swop samples to an actual order and then down hill, promised wallpaper last week and then rang to find someone had marked order as dealt with but wasn’t, then assured it was processed and would be with me last Friday - didn’t turn up, rang up to be told Monday and then had a decorator sat whilst I’m paying him for half a day at £60 wasted as wallpaper did not arrive until Tuesday afternoon. Rubbish service, so if you’d like to pay the wasted money I spent out, that would be great!!!!”

Helpful Report

Posted 5 years ago

Dear Sandra We apologise for any problems you may have experienced with the delivery of your order; we always advise customers not to book decorators until you have physically received the wallpaper. If we failed to change your order in time during these difficult times then we are sorry, we try our best to meet all our customers’ demands and if in this instance we didn’t then we sincerely apologise for any inconvenience caused. If in the future, you require anything for your home interior I am sure we can provide you with a saving to offset for any inconvenience you may have experienced. I am sorry your personal shopping experience with us was not the best and how either of us would have hoped for. Best Regards TMI

Posted 5 years ago

“The website jams so I can't place an order. A big waste of time with”

Helpful Report

Posted 5 years ago

Apologies for the issues you have experienced, new website soon, plus we have been subjected to some hacking and malicious activity of late. Regards TMI

Posted 4 years ago

“I was told a price by phone - I was given a price by Email and when I went to purchase the products they would not honour either and increased the price. I am not impressed by this Company”

Helpful Report

Posted 5 years ago

Hello I am sorry without any further detail we cannot respond to your negative review, other than say it sounds like an honest mistake in terms of mis-quoting and as humans we all make errors, and we apologise for any issues that it may have caused you, it was unintentional. Regards TMI

Posted 4 years ago

“Still no sign of my item despite enormous delivery charge. No communication either. Very disappointing.”

Helpful Report

Posted 5 years ago

Dear Anna, apologies for delay in our reply, we thank you for your honest review. I am sorry if you feel you had no communication reagrding delivery but a confirmation of dispatch email was sent automatically and our suppliers confirmed that: This was delivered by Fedex direct on the 29th last week. Signed for by a J J*** at 11.35am Tracking number 15343974**** I know my colleague has attempted to call you and emailed on Monday all the details, and is continuing to assist you. The delivery cost are for orders below £100, we actually get charged more by our suppliers than we pass on. Regards TMI

Posted 5 years ago

“Extremely disappointed with the service. I ordered wallpaper based on the information supplied and calculated I required three rolls. The match in the paper was not as much and hence you will not accept the return of one roll. I will be contacting trading standards as this is misleading information and should not be published as such.”

Helpful Report

Posted 6 years ago

Dear Mrs Henderson-Logan We are saddened to read your review; we try our best to assist all customers. We recently communicated by email and explained our returns policy to you, as all companies require. At that time, you did not explain that you had seen incorrect information on our website, and we hadn't assisted you with your calculations for wallpaper quantities. We do take matters like that of the utmost seriousness so if you still feel we are at fault and would like to contact us, we would look at it and correct if any wrongdoing was found on our behalf. Our most sincere apologies. Best Regards TMI

Posted 6 years ago

“Refused to accept wallpaper was faulty - offered a refund if stripped off walls and returned and were not interested that I was out of pocket in respect of decorator costs.”

Helpful Report

Posted 6 years ago

Dear Julie. We are sorry you are unhappy with wallpaper supplied back in September, we listened to your concerns about the product and believe we dealt with your complaint in the appropriate manner. We took it seriously enough to request that the manufacturer send their own company representative to your home to inspect the wallcovering after installation, who could find no fault with the product, when compared with the sampling, and there were no other reported manufacturing faults from the batch supplied, either in the UK or worldwide so the wallpaper was not deemed to be faulty. Due to the issues you experienced with your decorator struggling to pattern match the wallpaper, which we discussed at length, and having to re-hang the first wall, we cannot accept liability and any further liability for any decorators’ costs if you then authorize your decorator to proceed and complete the work. We are saddened by the fact you are still unhappy with the product, and have left a review that does not represent the product, services or circumstances surrounding your installation. Your decorator is more than welcome to contact us again so between us we can rectify any issues you may still have with the product, and the offer of a refund for the product is still available from us. Best wishes TMI

Posted 6 years ago

“I still haven't received my delivery”

Helpful Report

Posted 6 years ago

Dear Karen Sorry to learn you have had issued with your UPS delivery, and apologies for any inconvenience caused. As we discussed the issue was due to a change in our delivery service and I am sorry it affected your order in particular. However as requested in terms of resolving the issue we have the item now on an overnight on UPS delivery service pre 10:30am for Saturday delivery, and hope this resolves the issue for you. Once again our apologies for this matter. TMI

Posted 6 years ago

“I ordered many samples of fabrics and wallpapers for 162,76 pounds and received only one big sample of one kind of fabric. I've spent a lot of money for ordering. This situation has complicated job with my client and demaged my budget. I'm very disgusted because of this situation and in addition company TM Interiors don't respond to the complaint.”

Helpful Report

Posted 7 years ago

Apologies for the delay in your sample order, we do quote 10-14 days for delivery of sample orders that are made up from multiple brands. Your sample order being so large was posted seprately to the fabric order, and they were posted on the 14th, so expect to receive them any day now. We aim to respond to all complaints within 7 hours of your email and will respond to your email received this morning. Apologies once again for any disruption caused to you and your client, but matters will be resolved promptly. Our best regards TMI

Posted 7 years ago

“On 24 November I ordered two 10kg kegs of Zoffany wallpaper paste. I heard nothing from TM Interiors after that - not even when it was dispatched. Then I received an email from UPS saying it would be delivered just over a week later on Friday 30 November. It duly arrived that afternoon at 13.30. Unfortunately, my wallpaper hanger had to start and purchased an alternative keg of another manufacture. I emailed TM Interiors pointing this out and asked how I should return the surplus keg. But again nothing received. A very poor internet shopping experience.”

Helpful Report

Posted 7 years ago

Dear Mr Dallas I am sorry that you feel you have had a poor shopping experience with us, we constantly try and improve our systems and value customer feedback. I would ask you to please check your junk/spam email folders because all emails have been confirmed as sent successfully from our mail servers. I include part of our last email sent to you on Friday below, please feel free to contact us to discuss it further. Once again our apologies delivery was not as quick as you had hoped. Regards TMI From: info@tm-interiors.co.uk Sent: 01 December 2017 13:19 To: keithdallas Subject: RE: Zoffany paste Dear Keith, Thank you for your email. Sincere apologies that the wallpaper paste did not arrive quite in time for your decorator, and has caused you inconvenience. For all Zoffany Wallpapers and Adhesive the delivery aim is usually 5 working days from your order, the first working day being Monday.

Posted 7 years ago

“I am still Waiting for the rug we purchased. It was due to be delivered 3 days ago. I am losing a days pay because I haveto wait in another day. Not at all convinced it will turn up at all.”

Helpful Report

Posted 7 years ago

Dear Customer I am sorry to learn of the problems and experiences you have faced with the delivery of your rug order. I do believe we were in communication on Saturday morning regarding this delivery. We do rely on UPS maintaining their delivery services and schedule. We contacted you on Thursday to arrange delivery of the rug on Friday, and it was collected by UPS and scheduled for delivery. As explained on Saturday we are unaware at this stage why UPS failed to deliver on Friday, but would contact our UPS account manager to ensure delivery takes place today, and find out the reason why. We offered to reschedule delivery of the rug to a more convenient day if Monday was not appropriate, but received no response. Our UPS account manager has confirmed delivery will take place today. If we can be of further assistance, please do not hesitate to contact us and our sincerest apologies for the delay and inconvenience this has caused. Regards TMI

Posted 7 years ago

“Have not received the item after 12 days since ordering. Have had no response from you or UPS about why they have not been able to deliver or when they expect to deliver. Why are you using UPS.? Not happy and would appreciate a refund of the delivery costs. No one has been bothered to speak to me personally. Need item urgently. Would be nice to know when it is coming. Obviously from this request communications are dreadful as you have assumed I have received the item.”

Helpful Report

Posted 7 years ago

From: Jill Hammersley [mailto:] Sent: 31 August 2017 13:35 To: info@tm-interiors.co.uk Subject: Re: UPS Exception Notification, Tracking Number 1ZW584746892928876 FAO Richard and Helen, Many thanks for your response and I fully appreciate the situation from your end. As you said one mishap in thousands is not going to make you change provider. I have finally spoken with someone at the Exeter office who now claims that their vehicle can not get down our track. Having just had a removal vehicle and a 21 ft mobile home down it this claim beggars belief. However I will now be taking a delivery box up to the end of the track tomorrow for them to place the package in. Something I could have done 3 days ago. Thank you for you patience and kindness in refunding the postage. Life goes on and the weekend beckons. Have a good one. Jill Hammersley

Posted 7 years ago

“I would love to give you a review but I am still waiting for my product to arrive!”

Helpful Report

Posted 8 years ago

Dear Rebecca, we do apologise of course for the delay but I believe your item has now been delivered and signed for on the 21/07. It was dispatched on the 13/07 and due to a UPS delay and first attempted delivery was unsuccessful it has only just arrived. Please do contact us though should you need any further assistance and once again our apologies for any inconvenience caused. Regards TMI

Posted 8 years ago

“I am sure it is not your fault but my parcel is still in the Ups warehouse in Dartford. They say the address is incorrect but it is OK. Can you help?”

Helpful Report

Posted 8 years ago

“Ordered wallpaper 11 days ago and was informed the paper would be here today. Got a email stating there was an issue and paper will be here tomorrow. I had decorator on site waiting I had to send them away at lunch time costing me lots of money. Now the paper is being delivered by the end of the day tomorrow 12 days since we ordered on a 3-5 day delivery. Not a good service for big cost”

Helpful Report

Posted 8 years ago

Dear Paul, We are truly sorry for the inconvenience we caused you and your decorator. undoubtedly we failed to supply on our delivery aim of 3-5 days. We are continually working to improve our systems so this type of situation does not occur. Once again our sincerest apologies. TMI

Posted 8 years ago

TM Interiors Limited is rated 4.8 based on 1,652 reviews