J Young
Refused to accept wallpaper was faulty - offered a refund if stripped off walls and returned and were not interested that I was out of pocket in respect of decorator costs.
Helpful Report
Posted 10 months ago
Dear Julie. We are sorry you are unhappy with wallpaper supplied back in September, we listened to your concerns about the product and believe we dealt with your complaint in the appropriate manner. We took it seriously enough to request that the manufacturer send their own company representative to your home to inspect the wallcovering after installation, who could find no fault with the product, when compared with the sampling, and there were no other reported manufacturing faults from the batch supplied, either in the UK or worldwide so the wallpaper was not deemed to be faulty. Due to the issues you experienced with your decorator struggling to pattern match the wallpaper, which we discussed at length, and having to re-hang the first wall, we cannot accept liability and any further liability for any decorators’ costs if you then authorize your decorator to proceed and complete the work. We are saddened by the fact you are still unhappy with the product, and have left a review that does not represent the product, services or circumstances surrounding your installation. Your decorator is more than welcome to contact us again so between us we can rectify any issues you may still have with the product, and the offer of a refund for the product is still available from us. Best wishes TMI
Posted 10 months ago
TM Interiors Limited is rated 4.86 based on 876 reviews

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