TM Interiors Limited Reviews

Name: TM Interiors Limited
Address: 41 Culley CourtBakewell Road, 41 Culley CourtBakewell Road, Cambridgeshire
Rating: 4.80

4.8 Rating 1,650 Reviews

95 %

of reviewers recommend TM Interiors Limited

Company Reviews

Metrics

Info

4.8

Based on 1,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TM Interiors Limited:

TM Interiors Limited is an online and in-store retailer of designer fabrics, wallpapers, rugs, paints and accessories with additional services such as interior design, upholstery and custom made curtains using our made to measure services produced from our own in-house design studio and workroom. Established 1975.

Visit Website

Phone:

01733230499

Email:

info@tm-interiors.co.uk

Location:

41 Culley CourtBakewell Road,
41 Culley CourtBakewell Road
Cambridgeshire
PE2 6XD

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TM Interiors Limited 5 star review on 30th August 2023

TM Interiors Limited 5 star review on 23rd May 2023

G Cardão

TM Interiors Limited 5 star review on 10th May 2023

TM Interiors Limited 5 star review on 25th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started off with great communication but that didn’t last long waited over 3 weeks for wallpaper ( wallpaper arrived and looks great though!)”

Helpful Report

Posted 9 months ago

Dear Nigel, Thank you for your review and for your patience throughout the ordering process. We apologize for the delays you experienced with your wallpaper delivery and for any lapse in communication on our part. Due to unforeseen issues with our supplier and shipping delays beyond our control, your order took longer to arrive than we anticipated. As soon as we became aware of these issues, we worked diligently with the supplier to expedite your order and provided updates as we received them. We're pleased to hear that the wallpaper has arrived and that you're happy with the quality. Your satisfaction is important to us, and we appreciate your understanding. Thank you for your feedback, we will use it to improve our communication and services moving forward. Kind regards, TMI

Posted 9 months ago

“Commande simple au départ mais ensuite des difficultés de livraisons suite au Brexit, non indiqués lors de la commande. Service commercial assez lent à répondre (plusieurs semaines). Par contre, service très compréhensif, qui a fait livrer notre commande en Ecosse, ou nous allions (par chance) passer nos vacances. Rapport qualité/prix excellent par rapport à la France.”

Helpful Report

Posted 1 year ago

“Please make sure you price correctly on your website. Nothing more tedious than having to call in from abroad to give the credit card details just because the pricing was not correct.”

Helpful Report

Posted 2 years ago

Dear Asmarah our apologies we have a huge catalogue of products, and price changes from our suppliers have been sporadic in recent times, due to the current economic conditions, but we understand your frustration and point and we are working on improvements. Thank you for your feedback. Best wishes TMI

Posted 2 years ago

“Customer service is a bit poor (requested a quote for blinds and no response to date) but the trim I ordered is fine and arrived quickly.”

Helpful Report

Posted 2 years ago

“Today I finally received a sample from you, but to my disappointment it was not the one that I have ordered. The one I ordered was Labirinto from Brochier in colour Oceano (blue). You have sent Oceano AK1704 J4042/005, that is not Labirinto. When I ordered Labirinto I was on that page which shown Labirinto and from whwre I could order a sample. I do not understand what went wrong.(”

Helpful Report

Posted 2 years ago

Dear Pia Sincere apologies for the delay in your sample order, we do quote seomtimes 10-14 days for sample orders as we are reliant on our suppliers stock levels. I can only assume our suppliers picked the wrong sample and in turn we sent you the incorrect one. We will get the sample ordered and sent out asap. Apologies for any inconvenience caused we will rectify.

Posted 2 years ago

“I didn´t get the order till today. Please check. Best regards Gert Schutovits”

Helpful Report

Posted 2 years ago

“Good service, very good price, acceptable lead time. The only problem was that their carrier was UPS, who delivered our expensive rug to our neighbours' address. There couldn't have been a signature, as they were out whilst we were in.”

Helpful Report

Posted 2 years ago

“After some investigation I found your company a called. Helen took my order as she took Ld me you had sufficient in stock and I pad by card. After about 5days Helen emailed that there is a minimum of 2 metres. As all I need is one metre it seemed stupid to buy 2 metres at a cost of £302. So I looked around and discovered that for an additional £11 I could have the one metre. I called Helen and she checked with her superiors and offered me the one metre for an additional £11 to which I agreed. I also know that you order the material from GP&J BAKER you give them my address and they send it to me and charge you. Helen was very good helpful.”

Helpful Report

Posted 2 years ago

“Whilst I got the correct Ian Mankin fabric, it was a narrower width than the one that Ian Mankin sells so it is hard to match it- I was a little disappointed- I just assumed it would be the same width”

Helpful Report

Posted 2 years ago

“Unfortunately it’s not been a smooth transaction. Was promised material was on hold. Paid for 4m of said material. With a discount which was nice, bill was around £450 this was on 11th May. After a couple of calls with no response to my query. On 16th June following yet another email, I was informed that the material I had on hold actually wasn’t available and I would have to wait for new material to be manufactured. I was offered a refund, having waited so long. However, as I had waited a while I decided just to continue to wait for what I wanted. TM informed me once in stock it will take 5 days to reach me. Confirmation of dispatch 13th July. Today is 23rd July. Still no delivery. TM interiors have poor communication and customer service. Will not make the same mistake again. What should have been an easy stress free experience has turned into a long drawn out headache.”

Helpful Report

Posted 3 years ago

Dear Jo We do apologise we have not been able to deliver your order to date. We did hold a reserve but when our suppliers came to release and process it was not available, and so placed on back order, we are reliant on our supplier's stock levels as they are from the mills manufacturing the fabric for them. This item is coming from the US and we chasing for tracking details and will advise shortly. Once again our sincere apologies if you felt you have not been kept best informed and for not delivering on our promise, we will review this matter and work to improve, thank you for your honest feedback. Best wishes TMI

Posted 3 years ago

“Still not received my parcel after waiting home 3 days for delivery”

Helpful Report

Posted 3 years ago

“Slow to respond and keep me apprised regarding the delivery delay. However, wallpaper did eventually arrive and I was happy with it. Competitive on price.”

Helpful Report

Posted 3 years ago

“Everythings ok- But today I got the seccond bill. Another 30€, including 15€ service for UPS! Thats redicolous and I suppose noone wants to pay that much, fully 54€ to get one single roll of wallpaper 🙁”

Helpful Report

Posted 4 years ago

“I've had a problem with UPS. The wallpaper has not arrived yet as they say that the address is wrong. The address is correct but the driver returned the parcel to the depot. I have telephoned the depot thus morning and still not sure if it will be delivered today. They couldn't guarantee. Very frustrating because I have decorations here waiting.”

Helpful Report

Posted 4 years ago

Dear Lois Sorry to learn you have had issues with your UPS delivery, and apologies for any inconvenience caused. I understand we have been assiting you since we learnt of the issues and co-ordinating with UPS to get the item delivered as quickly as possible Best Regards TMI

Posted 4 years ago

“Took quite a while to receive the wallpaper”

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Posted 5 years ago

“I finally got the three key tassels, and they are what you'd expect from Houle passementerie. But it took TM Interiors over two weeks to send them, with no explanation for the delay.”

Helpful Report

Posted 5 years ago

Dear Cj Blake I am really sorry for the delay in delivering your order, and your right we shoud have kept you updated and will review why you were not on this occassion. I honestly believe as we had to order them in from France and then deliver out to you due to the time of year it took longer than expected so our apologies for that. Thank you for bringing this to our attention. Best wishes Regards TMI

Posted 5 years ago

“TM Interiors were helpful and efficient. However, their delivery company delivered several days before the due date, did not advise us and then left the parcel on the doorstep when no one was in! Anyone could have taken it. Change your delivery company is my suggestion.”

Helpful Report

Posted 5 years ago

Dear Mrs Finlayson-Hill, thank you for your review and comments they are welcomed. We cannot change our delivery company as they are the only ones who will deliver fabric by the roll to ensure it reaches you in the best condition, and almost all of the time deliveries go without issue. Our delivery company uses regular drivers who know their route and can make an informed judgement if it is safe to leave. We request notifications be sent to your email address to inform you the item was delivered at the time. Regards TMI

Posted 5 years ago

“I've graded acceptable due to the lack of communication of waiting so long for fabric to arrive. If fabric was out of stock, un update would have been appreciated. I will continue to use TM Interiors.”

Helpful Report

Posted 6 years ago

Dear Mrs Calder, thank you for your honest and justified review. Apologies for the issues you experienced with the order and the fact we did not deliver within our stated delivery aim. Unfortunately the product you ordered from the brand in question, had recently merged their ordering system having been taken over, and this had caused disruption to their order system and deliveries which in turn affected us. Of course we are disappointed on this rare occasion we did not keep you informed as much as we should of, normally we keep our customers updated if there any delays with orders. We do appreciate your business and hope we may continue to assist you in the future. Our best wishes TMI

Posted 6 years ago

“We have ordered on two occasions and both times you had to check the address before you sent the goods. I would have thought on the second occasion you could have looked up the address yourself.”

Helpful Report

Posted 6 years ago

Dear Bee I am sorry for this administrative oversight, and thank you for your feedback, we are close to implementing a solution so this issue does not arise in the future. Apologies for and any inconvenience caused. Best Regards TMI

Posted 6 years ago

“Polite and professional communication about my order. What I realise is there is no service over the weekend which meant my order took 9 days to arrive holding up my decorating schedule.”

Helpful Report

Posted 7 years ago

Dear Vanessa, thank you for your review, we are sorry your delivery was not received promptly as you or we would have wished for, and to learn of the inconvenience this caused. This was due in part to weather conditions at the time. Regards TMI

Posted 7 years ago

TM Interiors Limited is rated 4.8 based on 1,650 reviews