TM Interiors Limited Reviews

Name: TM Interiors Limited
Address: 41 Culley CourtBakewell Road, Peterborough
Rating: 4.80

4.8 Rating 1,539 Reviews

96 %

of reviewers recommend TM Interiors Limited

Company Reviews

Metrics

Info

4.8

Based on 1,539 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TM Interiors Limited:

TM Interiors Limited is an online and in-store retailer of designer fabrics, wallpapers, rugs, paints and accessories with additional services such as interior design, upholstery and custom made curtains using our made to measure services produced from our own in-house design studio and workroom. Established 1975.

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Phone:

01733230499

Email:

info@tm-interiors.co.uk

Location:

41 Culley CourtBakewell Road
Peterborough
PE2 6XD

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TM Interiors Limited 5 star review on 30th August 2023

TM Interiors Limited 5 star review on 23rd May 2023

G Cardão

TM Interiors Limited 5 star review on 10th May 2023

TM Interiors Limited 5 star review on 25th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't have the best experience to be honest, ordered three wallpaper samples at £1 each. Was charged postage, over the weighted rate to send. Then two samples arrived. No communication to tell me third sample out of stock. Probably wouldn't have ordered had I known. Then I had to chase the refund for the third sample.”

Helpful Report

Posted 1 month ago

“Ordered 2 samples of the Mulberry’Flying Ducks’ fabric which ended up costing me £4 each for a 12cm square sample which I could tell the colours from; area sent didn’t show any of the accent colours! This is an expensive fabric and without decent samples it’s impossible to colour match with paint colours. Tempted to send them back!”

Helpful Report

Posted 3 months ago

Hi Marie Apologies if you feel the samples are inadequate we do not hold stock of samples these are sent from our suppliers and normally sufficient in most cases. You are welcome to contact us and we would happily arrange you a couple more at no cost and check prior to sending it covers all the potential colours in the pattern. Please don't hesitate to contact us if you would like to have that arranged. Regards TMI

Posted 3 months ago

“Ordered two fabric and two wallpaper samples. The fabric samples were okay but the wallpaper samples were both folded in half with a crease in the middle, so not great. Was also surprised about the postage cost as it was higher than other companies.”

Helpful Report

Posted 9 months ago

“I haven't received the goods yet so why have I received this email. It makes me cross”

Helpful Report

Posted 1 year ago

“I have ordered and paid for a wallpaper sample and they sent me the wrong one. Email communications not great and very slow. Still waiting for them to reply from the 28th of March. I would like to purchase from them a £750 wallpaper, but with this lack of customer service I don't think I will.”

Helpful Report

Posted 1 year ago

Hi Shirly, apologies if we made an error, we have emailed you and are organising the sample along with discussing the possibility of having the wallpaper installed for you, so trust you can forgive us if we haven't quite met your expecations just yet. Regards TMI

Posted 1 year ago

“Apart from their excellent prices, sadly I have nothing good to say about TM Interiors. Most of my emails were ignored, and on the rare occasions when I did hear from them, it was always a different person. The messages always included a line like 'Don't hesitate to contact us if we can be of further help', which I thought was ironic! TM Interiors gave me just a few hours' notice that my fabric would be arriving - how lucky someone happened to be home that day! My request for the fabric to be folded, not on rolls, was also ignored. [NOTE: After posting this review I received a very polite reply from TM Interiors, suggesting they may have sent me messages I never received. They also may not have received my request for my fabric to be folded. So I've amended this review in the interests of fairness; if you're reading this, you be the judge!]”

TM Interiors Limited 2 star review on 12th April 2021

Helpful Report

Posted 3 years ago

Good Morning, we are sad to read your review, as the screenshots show above your emails were not ignored and they were replied to, we apologise if it wasn't done as promptly as you would have liked. We cannot see any request to send the fabric folded, but we are sorry if we missed that, however we always like to ship the roll in its best condition and on the roll. Best Regards TMI

Posted 3 years ago

“Hi there It was quite straightforward ordering my wallpaper but I had trouble tracking the delivery status and today when I finally managed it I was told they had attempted to deliver my order but failed. I had received no advance warning so was a bit surprised. They are supposed to try again tomorrow and I will be here so fingers crossed. Last time it all went smoothly so maybe tgey used a different driver Pamela Gross”

Helpful Report

Posted 3 years ago

“Very disappointed in the service provided. Either the merchandise was not ordered by TM or the manufacturer did not process the order upon receipt. Either way, there was no follow up on TM’s part until I questioned the delay. Hopefully the correct merchandise was ordered since it have not been received yet, though I do have confirmation form UPS that it is in their hands.”

Helpful Report

Posted 5 years ago

Dear Mitchell we are sorry to learn, but do understand why you are disappointed with the service we provided. Indeed the manufacturer did not process the order in time as expected and we failed to act on that before you made contact with us ultimately causing a delay with the delivery of your order which we sincerely apologise for. I am sure you will find everything is now in order, as we communicated with you recently, but should you have any issues please do not hesitate to contact us. Best Regards TMI

Posted 5 years ago

“I still haven’t received the William Morris wallpaper I ordered, please would you inform me which carrier is responsible for delivering it to my home in Jersey, Thankyou”

Helpful Report

Posted 5 years ago

Dear Anne We are sorry to learn you have had an issue with your delivery. We can see the item was dispatched on the 21st and you should have received a confirmation of dispatch email with tracking number. Regardless I can see there has been a slight issue and delay with the delivery which we are attempting to resolve with UPS and get the item delivered to you as quickly as possible. We have emailed you privately and will continue to update you on the delivery and resolve. Thanks for your patience. TMI

Posted 5 years ago

“No delivery and no response to emails about my order not being delivered. I have had one confirmation email when i ordered and paid for my wallpaper, it is now 6 days later and had no update and no responding email. You have taken my money so where is my goods. Terrible customer service!!”

Helpful Report

Posted 6 years ago

Dear Joanne Thank you for your order with us and we apologise for the fact that you have had to chase the whereabouts of your order. If we may explain however, your order was placed on the 11th September 2017 19:22 and we state a delivery aim of 5 working days. The first available day to order therefore was Tuesday the 12th September and your order is due to be dispatched on Monday with UPS and out for delivery to you on Tuesday. We actually had expected delivery from our suppliers of your order on Friday and therefore it would have been dispatched Friday, which is the reason your payment was captured prior to dispatch, which we apologise for, however we were let down by the courier company. We aim to reply to all emails within 24 hours so I am responding to your email sent yesterday on Friday at 19:09pm. We apologise for any inconvenience the delay may have caused but we do state that it is a “delivery aim”, which we will have missed by one day in this instance due to an unforseen situation outside of our control. Our best regards TMI

Posted 6 years ago

“How do i return wrongly ordered goods? I ordered one roll of reminiscence wallpaper by sanderson . The web picture looked right but it does not match what i already have. It has arrived without instructions on how to return and exchange. Please advise.”

Helpful Report

Posted 7 years ago

Hello I am sorry to learn our returns information was not inlcuded with your delivery. Our returns procedure can be seen online here: https://tm-interiors.co.uk/returnspolicy.php A replacement/refund will be resolved as swiftly as possible. No refund can be issued if goods are badly wrapped and are soiled or damaged when in transit. IMPORTANT: Please include your name and order number on the outside of the packaging to enable us to identify and refund your order. If you are returning any products, please send them to: TM INTERIORS LIMITED, Millisle House, 41 Culley Court, Bakewell Road, Orton Southgate, Peterborough PE2 6XD. We recommend using a professional courier company. Should you need any further assistance please do not hesitate to contact us.

Posted 7 years ago

“Poor communication , no agreed return call to update as promised following a delayed dispatch from suppliers overseas . Need to be more pro-active , than reactive, when I called they were aware of the delay but made no effort to contact me. Price however was very good and the staff courteous .”

Helpful Report

Posted 7 years ago

Dear Mr Colfer I am sorry you felt our communication was not adequate, I believe your order was delivered within 12-14 working days as listed on our product detail page. We thank you for your comments however, and we are implementing a number of improvements to our back end system, so as you say customers are kept informed at all times. We value your feedback. Best Regards

Posted 7 years ago

“I received the sample very promptly. Considering I had to pay £4 for this sample, I really was not impressed with the quality of how it was cut out. It was cut skew and in such a way that it was hard to determine the fabric 's pattern.”

Helpful Report

Posted 7 years ago

Dear Mrs Welton I apologise if the sample you received was inadequate for your needs, we do not actually cut the samples ourselves they are provided to us by our suppliers. If you would like me to I would be happy to arrange another one or two at no extra cost if it would assist you. Please advise. Regards TMI

Posted 7 years ago

“I am surprised to have received this request for a review as I have not yet received my Order which I am surprised at bearing in mind how much the company charge for postage! So far not that impressed!”

Helpful Report

Posted 8 years ago

Dear Kim Please check your email as we confirmed the samples have left tonight recorded delivery and they are above A4 size. I understand you may dislike the postage charge but we do explain our service here http://tm-interiors.co.uk/sample-service.php. We hope we can be of further service. Best regards TMI

Posted 8 years ago

TM Interiors Limited is rated 4.8 based on 1,539 reviews