Mrs J D Hammersley
Have not received the item after 12 days since ordering. Have had no response from you or UPS about why they have not been able to deliver or when they expect to deliver. Why are you using UPS.? Not happy and would appreciate a refund of the delivery costs. No one has been bothered to speak to me personally. Need item urgently. Would be nice to know when it is coming. Obviously from this request communications are dreadful as you have assumed I have received the item.
Helpful Report
Posted 2 years ago
From: Jill Hammersley [mailto:]
Sent: 31 August 2017 13:35
To: info@tm-interiors.co.uk
Subject: Re: UPS Exception Notification, Tracking Number 1ZW584746892928876

FAO Richard and Helen,
Many thanks for your response and I fully appreciate the situation from your end. As you said one mishap in thousands is not going to make you change provider. I have finally spoken with someone at the Exeter office who now claims that their vehicle can not get down our track. Having just had a removal vehicle and a 21 ft mobile home down it this claim beggars belief. However I will now be taking a delivery box up to the end of the track tomorrow for them to place the package in. Something I could have done 3 days ago. Thank you for you patience and kindness in refunding the postage. Life goes on and the weekend beckons. Have a good one.
Jill Hammersley
Posted 2 years ago
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