TM Interiors Limited Reviews

Name: TM Interiors Limited
Address: 41 Culley CourtBakewell Road, 41 Culley CourtBakewell Road, Cambridgeshire
Rating: 4.80

4.8 Rating 1,652 Reviews

95 %

of reviewers recommend TM Interiors Limited

Company Reviews

Metrics

Info

4.8

Based on 1,652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TM Interiors Limited:

TM Interiors Limited is an online and in-store retailer of designer fabrics, wallpapers, rugs, paints and accessories with additional services such as interior design, upholstery and custom made curtains using our made to measure services produced from our own in-house design studio and workroom. Established 1975.

Visit Website

Phone:

01733230499

Email:

info@tm-interiors.co.uk

Location:

41 Culley CourtBakewell Road,
41 Culley CourtBakewell Road
Cambridgeshire
PE2 6XD

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TM Interiors Limited 5 star review on 30th August 2023

TM Interiors Limited 5 star review on 23rd May 2023

G Cardão

TM Interiors Limited 5 star review on 10th May 2023

TM Interiors Limited 5 star review on 25th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive the samples nor tracking the parcel”

Helpful Report

Posted 4 months ago

Hi Ehab, Thanks for your feedback. According to our records, your samples were dispatched on 12 March. As noted on our website, we send these via standard international mail without tracking, which normally arrives without issue. If you haven’t received them, please contact our customer services team so we can investigate and help resolve this. Regards TMI

Posted 4 months ago

“I recived the sample and really liked it. However after requesting purchasing information 2 times via email I never received any reply. Bought fabric elsewhere”

Helpful Report

Posted 1 year ago

Dear Janie Thank you for your review, and I am sorry if you feel you were ignored, however, we replied to your emails on Thu 11/07/2024 13:54 Fri 26/07/2024 14:20 Perhaps you would be so kind as to checkyou junk email and consider ammending the review. With Regards TMI

Posted 1 year ago

“Terrible. Charged 20 quid for shipping, chose a carrier that wanted an additional customs/handling fee on top of that, and were entirely unresponsive to e-mails. I will not attempt to purchase anything here again, under any circumstances.”

Helpful Report

Posted 1 year ago

Dear Gabe, we are sorry you feel this way you used our online checkout to order some curtain tape and selected UPS for delivery to the Repbulic of Ireland and we do state no GST/TAX included on checkout. We cannot see any emails relating to this, but you are always welcome to call us on our office number should you need, or have needed any assistance. Best Regards TMI

Posted 1 year ago

“Dopo quasi un mese non ho ancora ricevuto niente!”

Helpful Report

Posted 1 year ago

Dear Sabrina, apologies your sample order has not arrived yet it was posted on the 16th to Italy if it does not arrive next week please contact our customer services and we will arrange for a replacement to be sent out. Regards TMI

Posted 1 year ago

“I have placed an order on March 30. To date, May 12, I have not received the goods, and the order cannot be traced.”

Helpful Report

Posted 1 year ago

Dear Paola, Thank you so much for taking the time to provide us with your valuable feedback concerning your recent experience with TM Interiors Limited. We truly appreciate your honesty and willingness to share your concerns with us. We have discussed your sample order on a couple of occasions, as the order was posted, and we advised if hadn't received it to contact us and we would ship them again tracked. To date we have heard nothing from you until this review, you are welcome to contact us in order to resolve matters to your satisfaction. Regads TMI

Posted 1 year ago

“Fabric didn't meet expectations set by information given”

Helpful Report

Posted 1 year ago

Hi Donagh, we are sorry each of the four samples of two different fabrics did not meet with your expectations. Your welcome to contact us and provide any further feedback you may feel relevant. Have a great day. Best Regards TMI

Posted 1 year ago

“The samples I ordered have not arrived and I’ve been asked to write a review 🙁”

Helpful Report

Posted 1 year ago

Hi, apologies for delay in reply, the samples were ordered on the 1st and posted on the 8th, we do quote 10-14 days for samples as we do not hold stock, and yours had to arrived from France, as explained on our website. Thank you for your review. TMI

Posted 1 year ago

“After waiting 6 weeks the wrong sample was sent”

Helpful Report

Posted 1 year ago

Apologies, we are reliant on suppliers stock levels and on rare occassions sampling becomes unavailable, however we know this issue has been rectified, sorry for any inconvenience caused. TMI

Posted 1 year ago

“I ordered a sample of fabric 3 weeks ago and it has still not arrived!! And now I have been sent this email to review the product before it has even been delivered! Seems a bit of a joke”

Helpful Report

Posted 1 year ago

Dear Fiona your order was placed on the 12th Feb and your sample was shipped on the 23rd, we do state sample orders can take between 10-14 days as we do not hold stock of samples and we have to order samples in from various suppliers in Europe. We endevaour to get samples out to our customers as soon as possible. we are sorry if the delay has caused any inconvenience and if your sample has not arrived please contact our customer services so we can get any issue resolved as quickly as possible. With Kind Regards TMI

Posted 1 year ago

“Subject: Urgent: Inquiry About Delayed Delivery for Order #300006092 Dear TM Interiors Limited Team, I hope this message finds you well. My name is Mariusz Madalinski, and I am writing to express concern regarding the delayed delivery of my recent order (Order #300006092) placed with your company on the last Monday. According to the shipping confirmation I received, my order was shipped via UPS (Tracking Number: 1Z336E9A6862497652) and was expected to be delivered to my address at Powell House, flat 12, 66 Walmersley Road, Bury, Lancashire, BL96DP, United Kingdom, within 3 days from the shipping date. As of today, the order has not yet arrived, and there have been no updates on the tracking status that would indicate the cause of the delay or provide a new estimated delivery date. This situation is particularly concerning because I was relying on the timely delivery of the items for upcoming personal commitments.”

Helpful Report

Posted 1 year ago

Dear Mariusz, we are sorry to learn you have issues with the delivery of your order. One of customer services advisors has been assisting via telephone to resolve this matter. With Regards TMI

Posted 1 year ago

“I placed an order on Feb.10th and since then no news about shipping and delivery time. I send 2 messages an got no reply.”

Helpful Report

Posted 1 year ago

Dear S.P as we have recently explained for large sample orders from various brands the delivery aim can be slighty extended as we await to receive all sampling before sending out to you. We believe the majority of your order was shipped Friday with couple of items to follow. We have been in communication with you. Regards TMI

Posted 1 year ago

“I have orderd sample on 6th Nov and I have texted rearding the delivery date. Still no response. And its showing Under Processing in this website. Can anyone confirm the delivery Date from TMinteriorss Side?”

Helpful Report

Posted 1 year ago

“Hello, I still haven't received my order. The tracking number you gave me doesn't work and it's been nearly a month. Can you please find out what has happened to my order. I was planning on doing a large order next, but I wont be if the tracking number doesnt work and i never get this current order. Thank you”

Helpful Report

Posted 1 year ago

Dear Bree, we send all samples first class by Royal Mail and while regretably these are untracked we do not experience that many issues with delivery so I am sorry if your sample has gone amiss in the post it was sent out on the 18th, but we will re-order and have another one sent. Just for your infirmation we send all orders for products by UPS express which are fully trackable. With Regards TMI

Posted 1 year ago

“Poor very very poor”

Helpful Report

Posted 2 years ago

Hello. We are not sure of the reason for your review, please contact us so we can look to resolve any issues you may have. With Regards TMI

Posted 2 years ago

“Terrible experience and wouldn't recommend using them. I contacted about a month ago now, asking me to email my wall size for a mural i I was after, got no response from the email iI sent so called again, to be then told i would hear something by the end of the day, to which i didn't. Called again to be told that he couldn't supply this !!! AVOID”

Helpful Report

Posted 2 years ago

We are sorry we could not deal with your enquiry as promptly as we would have liked to, we did try to explain that due to launching a new website theme and changing admin systems we have not been able to update everything as quickly as we had hoped to, however we did explain that you could order direct and sent you the guidelines and instructions for how to order it for your self and we hope you found them useful. Regards TMI

Posted 2 years ago

“I have tried repeatedly for months to finalize an order and they are very unresponsive”

Helpful Report

Posted 2 years ago

Apologies very busy time of the year, but you are welcome to call the office and discuss the order if we have failed to respond. With Regards TMI

Posted 2 years ago

“Whilst good to deal with on purchasing, they have absolutely no customer support whatsoever. They sell products they don't have experience with and can't advise on, then refuse to take any responsibility at all when there are any questions. A family run company means nothing when the family that run it refuse to help with the products they choose to sell. AVOID.”

Helpful Report

Posted 2 years ago

Dear Sarah We understand your frustration and we are sorry you decorator installed the wallpaper incorrectly, we dealt with your complaint accordingly and consulted with the manufacturers, and they were clear the issues you experienced were down to the installation with too much adhesive used, we always recommend using a professional decorator with experience. With regards TMI

Posted 2 years ago

“ASKING FOR A REVIEW BEFORE WE HAVE RECIEVED THE FABRIC IS MAYBE A LITTLE PREMATURE? I HAVE ASKED FOR UPDATES ON THE ORDER WITHOUT ACKNOWLEDGEMENT? THANK YOU”

Helpful Report

Posted 2 years ago

Dear Richard, please would you check your emails and the one we sent dated the 1st September, we have not received any email from you since, but if you would like to contact us regarding your order we would be happy to assist you further, the order was cancelled due to the fact the product was discontinued. With regards TMI.

Posted 2 years ago

“Still awaiting delivery after chasing ……”

Helpful Report

Posted 3 years ago

Dear Customer We are sorry your order took a little longer than expected, we did advise and apologise on Monday that our suppliers had taken longer than expected to process the order, but we confirmed dispatch on Tue 02/11/2021 14:09 and it shows with UPS that the delivery is out for today. We understand your frustrations, and apologise once again for any inconvenience caused. Best wishes TMI

Posted 3 years ago

“Terrible service. Ordered my fabric samples three weeks ago and still haven’t received them. Emails are either ignored or answered with generic copy/paste phrases. If you intend to have your time wasted or seek an unpleasant customer experience, TM Interiors is the right company for you.”

Helpful Report

Posted 3 years ago

Dear Customer, apologies for your experience and failing to respond within 24 hours as per our aim. We have refunded your sample order and sent the samples free of charge for both the delay and any inconvenience caused, as mentioned we are reliant on our suppliers stock levels. Our very best regards TMI

Posted 3 years ago

TM Interiors Limited is rated 4.8 based on 1,652 reviews