W Elms
On 24 November I ordered two 10kg kegs of Zoffany wallpaper paste. I heard nothing from TM Interiors after that - not even when it was dispatched. Then I received an email from UPS saying it would be delivered just over a week later on Friday 30 November. It duly arrived that afternoon at 13.30. Unfortunately, my wallpaper hanger had to start and purchased an alternative keg of another manufacture. I emailed TM Interiors pointing this out and asked how I should return the surplus keg. But again nothing received. A very poor internet shopping experience.
Helpful Report
Posted 2 years ago
Dear Mr Dallas

I am sorry that you feel you have had a poor shopping experience with us, we constantly try and improve our systems and value customer feedback.

I would ask you to please check your junk/spam email folders because all emails have been confirmed as sent successfully from our mail servers.

I include part of our last email sent to you on Friday below, please feel free to contact us to discuss it further.

Once again our apologies delivery was not as quick as you had hoped.

Regards TMI

From: info@tm-interiors.co.uk
Sent: 01 December 2017 13:19
To: keithdallas
Subject: RE: Zoffany paste

Dear Keith,

Thank you for your email.

Sincere apologies that the wallpaper paste did not arrive quite in time for your decorator, and has caused you inconvenience.

For all Zoffany Wallpapers and Adhesive the delivery aim is usually 5 working days from your order, the first working day being Monday.
Posted 2 years ago
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