Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake Mews, Gadbrook Park, Northwich, Cheshire West and Chester
Rating: 4.77

4.8 Rating 678 Reviews

95 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.8

Based on 678 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800 288 8660

Email:

hq@timberwise.co.uk

Location:

1 Drake Mews,
Gadbrook Park,
Northwich
Cheshire West and Chester
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“Very good service and James carried out a great job. Clean and tidy workman you wouldn’t know he had been there”

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Thanks for taking the time to leave a review - much appreciated.

“Friendly and very helpful from Anouska at the office. Adrian and Dan were very efficient, listened to our needs and we're very pleased with the result. Lovely company.”

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Thanks for taking the time to leave a review - much appreicated.

“Big thanks to Steve for treating our roof timbers, and all the other exposed timbers in the property. Punctual, polite, professional and clean.”

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Thanks for taking the time to leave a review Roger - much appreciated.

“Survey by Andy Clark was prompt and thorough. Dean carried out the works recommended in the report professionally and tidily. All furniture covered as far as he was able to minimise dust etc. A great service by all involved, thank you!”

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Thanks for the kind review Kate - much appreciated.

“I'm so impressed with Timberwise, from start to finish, very professional, clean and tidy. They put up dusk sheets / protectors to stop the dust travelling around the house. The floor had covering over too. I was recommend this company.”

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Hi TJ thanks for taking the time to leave a review - much appreciated.

“I have had an excellent service from Timberwise. Tim Fenner, the surveyor visited very quickly after my initial call. He explained what was happening in my property and gave me excellent advice about what to do. If I ever have any timber concerns in the future I will call Timberwise above any other company”

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Thanks for the review and your feedback about your experience.

“Steven wade was extremely helpful Neat and tidy job Thank you”

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Thanks for the great feedback about Steve - much appreciated.

“V helpful, charming to deal with, efficient.”

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Thanks for taking the time to leave a review.

“Wonderful service! Timberwise dentified the beetles infesting my house from a photograph and reassured me that they were weevils rather than the dreaded woodworm. There was no charge for this and it saved me a lot of time, money and worry!”

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Thanks for the great review Clare - much appreciated.

“Re: damp-proofing @ Hempstone Park Barns, TQ96LP, 23/24-11 21 We were impressed by all aspects of Thomas' work here: he was punctual, efficient, professional, practically organised and skilled - and a good communicator. We hope that the works will have resolved a long-standing damp problem in our barn conversion. The signs are good - but a forthcoming English winter should make all that clear. We would definitely recommend TW to others. Chris Waters and Sandra Law”

Helpful Report

Thanks for the great feedback Chris - much appreciated.

“Fantastic service. Adapted their timetable of work to fit us in. Enabled us to meet the house sale deadline. Customer service was excellent from initial enquiry to completion of the work. Would definitely recommend the company to future clients. Ask for Leah at the Sherborne office; she really helpful.”

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Thanks for taking the time to leave a review Stephen. We'll be sure to pass your feedback onto the team.

“Website says "request a free survey" and has a timeline from survey to work being completed with the survey resulting in a detailed report of cause of damp and work required. The call back said that they can only repair damp that has had the cause identified by a builder and they can do a survey themselves but it would cost £300. The website is completely misleading.”

Helpful Report

“The website says arange free survey for damp related issues, i completed the form to be told it would cost £300. No such thing as a free survey. complete con.”

Helpful Report

Mr Lloyd many thanks for taking the time to leave a review and your feedback. In a majority of instances we do offer free surveys for homeowners but there are times when we are unable to provide a free survey and a survey fee would apply. These however are clearly stated in the terms and conditions on the Request a Survey page. Only when our customer services team have spoken to the person requesting the survey are we able to confirm if a survey fee would apply or not which is why by completing the form you are not actually committing to having a survey. This then allows the freedom to choose another supplier if needs be.

“From the survey to the plastering at the end they have done an excellent job i couldn't fault them i would recommend them for the rising damp job they have done”

Helpful Report

Thanks for the review Cheryle - much appreciated.

“Helpful on the phone and prompt with the guarantee.”

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Thanks for taking the time to leave a review Nick.

“Overall the service was unsatisfactory and did not meet expectations, given the cost. The positives: the back office were very responsive, accessible and helpful in resolving issues and communicating updates. Unfortunately, the fact that they had to resolve a number of issues is a testament to service received. There were a number of delays which meant a job that was supposed to be 1-2 weeks took six weeks. Work had to be redone and messages repeated a number of times as the team changed over the course of the job. Finally, the work itself was compromised requiring additional guarantees.”

Helpful Report

Amar, many thanks for taking the time to leave a review. Unfortunately on this occasion, it seems that we did not provide the customer experience that we pride ourselves on. There were regrettably unavoidable delays with this project as a result of team members being struck down with COVID as well as a family bereavement. As a result of this the team members working on your project did change at times. As with many other construction based companies we also suffered from a shortage of materials at the time of installation which added further to the delay. Finally, due to the age of the property, as the installation progressed additional necessary works were uncovered which needed to be carried out. At the end of the project we issued our standard long term guarantees for the works that were carried out.

“I had the amazing Senior Surveyor, Dean Foster, come along and survey my property for damp, and he quickly identified the problem and provided the solutions in expeditious time. I felt so very assured as the explanation was spot on. Dean is extremely professional, personable, courteous and a credit to your organisation. I will certainly pass on his details to others. Well done Timberwise. You were perfect in the execution of receiving my enquiry, booking the appointment and professionalism. Best wishes KC”

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Thanks for taking the time to leave a review Karen and the wonderful feedback about your experience with Dean.

“Very bad company DO NOT USE They came out quoted and attended with a schedule of 3 days but after two days did not come back to replace plaster. Had to wait another two weeks. Various excuses and kept putting more on the price by £500 a time. Spoke to them and after admitting their surveyors are not fully qualified and they could not really see any problem. Refused to speak with me again . So much for customer service Louise Fitzpatrick is unhelpful to say the least.”

Helpful Report

Thank you for taking the time to leave a review. Further to our earlier conversation today and the points you have raised. The delay with the plastering was unfortunate but was as a result of our plasterer having to self-isolate due to contracting COVID. We also gave our customer, your daughter, a discount for any inconvenience caused as a result of this unforeseeable delay. The additional costs you refer to are because we would not automatically charge for the dubbing out on the original report and quotation. This is because we did not know how much product would be required until we had hacked off the original plaster and did not wish to charge for any work that may not be required. This was in line with what was stated in the original report. Our surveyors hold the required qualifications for the Timber and Damp industry (CSRT and CSSW) which are issued by the Property Care Association. There is no requirement to be a member of the Royal Institute of Charted Surveyors within our industry as we are not structural engineers. Where a customer has an issue with any work that we have carried out we are more than happy to talk to them to resolve the issue. As a result though of the very confrontational style that was adopted by yourself we were, unfortunately, unable to carry on our dialogue with you. I hope this helps answer the points that you have raised.

“Dean Foster gave me some invaluable advice. He didn't think that it would be cost effective for Timberwise to come and do my very small job and told me how to solve my longstanding problem. Thank you very much Dean.”

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Thanks for the review Anne - much appreciated.

“I had Timberwise booked to do a timber and damp proof course survey and quote before I purchased a property. Rachel was amazing holding a slot for me while I mucked her about trying to negotiated access with the estate agents. In the end, I chose not to purchase the property but I would use Timberwise in the future because they were so accommodating.”

Helpful Report

Thanks for taking the time to leave a review - if you ever need our services in future you know where we are.

Timberwise (UK) Ltd is rated 4.8 based on 678 reviews