Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake Mews, Gadbrook Park, Northwich, Cheshire West and Chester
Rating: 4.76

4.8 Rating 631 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.8

Based on 631 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

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Phone:

0800 288 8660

Email:

hq@timberwise.co.uk

Location:

1 Drake Mews,
Gadbrook Park,
Northwich
Cheshire West and Chester
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“Something hard to come by these days, expertise, friendly & accommodating team & excellent, quality work. Really pleased with the entire experience, from quote to review.”

Helpful Report

“We have had a tanking project done by Timberwise on our basement which is tanked. All initially appeared professional although they did spill something on our carpet during the process which caused a huge stain which couldn't be removed. Despite initially claiming it was water, they refunded me £60 for the ruined carpet. A few months after the waterproof render was applied the plaster blew badly, and we had to pay for a surveyor (employed by Timberwise) to come and give an opinion as to whether or not this was covered by guarantee. This cost £180. As I expected, his opinion was that this work was not due to the poor workmanship of Timberwise, and came up with lots of excuses as to why. Please don't use this company, as you will loose a lot of money when things go wrong.”

Helpful Report

Mr Spruell – many thanks for taking the time to leave a review. The accident to the carpet was regrettable, however, this is the first we have heard that the carpet was ruined. At the time we did pay for a specialist cleaner to be brought in to treat the area of carpet that was affected which was also a satisfactory outcome for yourself. The failure of the work carried out by Timberwise was due to water penetrating from above directly into the area that we had wet tanked. The water penetration was not present when the work was originally carried out in 2015 and as such the work has failed as a result of a default occurring in a different area after the original work had been carried out. As a matter of course, we charge an inspection fee for guarantee claims, this can then be refunded should the claim be upheld. Should you wish to discuss this issue further please feel free to eMail hq@timberwise.co.uk and we will endeavour to help you as much as we can.

“Excellent service from start to finish. We really liked that different parts of the job was separately priced so we were able to choose what we wanted Timberwise to do. From our experience we would recommend Timberwise with full confidence. Humayun.”

Helpful Report

“We are refurbishing a 1930's property and we were initially very worried when we found patches of damp in the walls and woodworm in the floorboards. We were very impressed with the responsiveness of Timberwise to make the initial survey, helpfulness of the surveyor and timeliness and quality of the final job. We would definitely be happy to recommend Timberwise UK Ltd”

Helpful Report

“How refreshing! We requested a survey and were very impressed with the friendly professionalism, expertise, honesty and patience in surveying our rather old and quirky home. After discussing the findings the conclusion is that NO TREATMENT IS REQUIRED! The timbers inspected 'are suffering from historic infestation which is now not active'. What a relief and we feel that have have had a service which we can trust. Highly recommended.”

Helpful Report

“Excellent service throughout the process from initial report, to admin and the final works. Everything was done with courtesy and professionalism. The work itself (damp treatment) was completed within the time stated and every care was taken to protect our furniture, floor coverings, etc from inevitable dust; nothing seemed too much trouble and disruption was kept to an absolute minimum. The final finish is first class. I have no hesitation whatsoever in recommending Timberwise.”

Helpful Report

“From requesting a survey to completion of the work the communication from the Timberwise team was excellent. The roof treatment was not straight-forward due to the possibility of bats being present, but they liaised with the Bat Trust and followed their recommendations. The treatment was carried out in a timely manner and the loft space was left as it was found with no mess in the house. Thank you.”

Helpful Report

“Quick and professional service. The inspector was very thorough and the companies suggested treatments were well explained.”

Helpful Report

“We were recommended by Timberwise to fit waterproof wall membranes to our property in 2013. At the time we had concerns about the quality of the workmanship which we raised with the Managing Director. A few years on and our concerns have been realised and the membrane system has failed. We now have serious damp problems where we never had them before. We have asked Timberwise to come back which they did and they knocked some exploratory holes in our walls. This was 6 weeks ago and we have yet to hear in writing what the problem is or what they are going to do to rectify it. This is our experience and you can make your own mind up about whether you want to choose this company to work on your property.”

Helpful Report

“Timberwise assessed my dry rot problem giving a detailed report of work required. They answered all my questions addressing all my concerns. All the staff I dealt with were extremely helpful, professional and thorough. Based on my experience, I consider them a highly professional firm offering first class work.”

Helpful Report

“Job done on time by technicians (Phil & Andy ) who new exactly what they were doing ,hard working ,very polite and left the site at the end of each day tidy . The finished result was of an excellent standard and the feel of the room following works was noticeably different . I have since the works have been carried out in April 2017 recommended Timberwise to two people who were also having similar problems with damp that I was .”

Helpful Report

“I found Timberwise particularly helpful when I was trying to coordinate their arrival with the removal of furniture and carpets etc. They were very understanding and professional. The job was undertaken quickly and tidily and, although I hope I never have to see them again personally, I would be happy to recommend them!”

Helpful Report

“I am in the process of selling my home. The Survey threw up some timber problems which needed to be addressed. From the moment I contacted Timberwise to the completion of the work they were helpful, understanding and reassuring. The work was carried out quickly and efficiently. Everyone at Timberwise from the Surveyor who prepared the report to the, technician who carried out the work and the wonderfully girls in the office who had to put up with my frantic phone calls, everyone gave one hundred percent. Their customer care was exemplary. I would most definitely recommend them to family and friends and will not hesitate to use them again.”

Helpful Report

“Very thorough survey and treatment of our woodworm problem; the quote was very competitive.”

Helpful Report

“Very professional service, no hidden surprises and a very professionally presented report”

Helpful Report

“They came promptly to look at the problem on both occasions we have used them (in different properties). They were clear about what they recommended to solve the damp problems - one being more complicated as it was a room in the ground - and explained in detail what was to be done. They attended to do the work promptly and their employees treated us with respect and took care not to cause unnecessary upheaval in the areas not affected.”

Helpful Report

“TImberwise were great. I called them about some suspect mould on my window frames. They were very professional and easy to communicate with. They arranged an appointment with a surveyor in my home and at a time to suit me and In actual fact my mould was not a big problem and needed no treatment. Point is they were totally honest and I felt trustworthy too. Because of their honest approach If I ever do have a damp issue or problem in their field I would definately be calling them. I would trust them to be honest about any issue and sell me only what I need. I definately recommend them. They are a property care association member too which is great. I am totally impressed with Timberwise.”

Helpful Report

“Timberwise did a full, free survey and quoted for the necessary woodworm treatment. Their operative - Eric -arrived early on the appointed day, but set up his gear outside so as not to disturb us - very thoughtful. He completed all the agreed work with no fuss and no mess. I have to say that Eric was a star. They had been recommended by a neighbour who used them a couple of years ago. Not only did they live up to expectations, but they were very reasonably priced - a rare combination these days. Highly recommended and I would use them again.”

Helpful Report

“The surveyor was very knowledgeable and reassuring about what we thought may be a major woodworm issue. He gave a detailed examination and report and, even though he said we probably didn't have a current problem, we decided to have the house treated anyway. The engineer who came was very friendly and thorough, and cleaned up after himself. All in all, a good result from a good company.”

Helpful Report

“Had a visit from Graham Malpas from Timberwise in Northwich within 24 hours of me reporting a possible infestation by wood boring insects in my timber framed house. (Nightmare!) He was reassuring on the phone - and when he carried out the inspection, was able to identify the insects as emanating from the wood pile in the corner of the room. Samples of the insects were taken away to identify the species. I received both an email and a written report confirming that no treatment was necessary - and there was no charge. Such a professional service - and so refreshing to use a company that have a reputation to preserve. There are plenty of 'cowboys' and rip off merchants in the building industry! I would have NO HESITATION in recommending Timberwise to anyone who needs help or advice on structural wood in their homes.”

Helpful Report

Hi Lesley, thanks for your kind words about Graham - I will make sure that they reach him.

Timberwise (UK) Ltd is rated 4.8 based on 631 reviews