Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.75

4.8 Rating 566 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.8

Based on 566 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Survey by Andy Clark was prompt and thorough. Dean carried out the works recommended in the report professionally and tidily. All furniture covered as far as he was able to minimise dust etc. A great service by all involved, thank you!”

Helpful Report

Thanks for the kind review Kate - much appreciated.

“I'm so impressed with Timberwise, from start to finish, very professional, clean and tidy. They put up dusk sheets / protectors to stop the dust travelling around the house. The floor had covering over too. I was recommend this company.”

Helpful Report

Hi TJ thanks for taking the time to leave a review - much appreciated.

“I have had an excellent service from Timberwise. Tim Fenner, the surveyor visited very quickly after my initial call. He explained what was happening in my property and gave me excellent advice about what to do. If I ever have any timber concerns in the future I will call Timberwise above any other company”

Helpful Report

Thanks for the review and your feedback about your experience.

“Steven wade was extremely helpful Neat and tidy job Thank you”

Helpful Report

Thanks for the great feedback about Steve - much appreciated.

“V helpful, charming to deal with, efficient.”

Helpful Report

Thanks for taking the time to leave a review.

“Wonderful service! Timberwise dentified the beetles infesting my house from a photograph and reassured me that they were weevils rather than the dreaded woodworm. There was no charge for this and it saved me a lot of time, money and worry!”

Helpful Report

Thanks for the great review Clare - much appreciated.

“Fantastic service. Adapted their timetable of work to fit us in. Enabled us to meet the house sale deadline. Customer service was excellent from initial enquiry to completion of the work. Would definitely recommend the company to future clients. Ask for Leah at the Sherborne office; she really helpful.”

Helpful Report

Thanks for taking the time to leave a review Stephen. We'll be sure to pass your feedback onto the team.

“From the survey to the plastering at the end they have done an excellent job i couldn't fault them i would recommend them for the rising damp job they have done”

Helpful Report

Thanks for the review Cheryle - much appreciated.

“Helpful on the phone and prompt with the guarantee.”

Helpful Report

Thanks for taking the time to leave a review Nick.

“I had the amazing Senior Surveyor, Dean Foster, come along and survey my property for damp, and he quickly identified the problem and provided the solutions in expeditious time. I felt so very assured as the explanation was spot on. Dean is extremely professional, personable, courteous and a credit to your organisation. I will certainly pass on his details to others. Well done Timberwise. You were perfect in the execution of receiving my enquiry, booking the appointment and professionalism. Best wishes KC”

Helpful Report

Thanks for taking the time to leave a review Karen and the wonderful feedback about your experience with Dean.

“Dean Foster gave me some invaluable advice. He didn't think that it would be cost effective for Timberwise to come and do my very small job and told me how to solve my longstanding problem. Thank you very much Dean.”

Helpful Report

Thanks for the review Anne - much appreciated.

“I had Timberwise booked to do a timber and damp proof course survey and quote before I purchased a property. Rachel was amazing holding a slot for me while I mucked her about trying to negotiated access with the estate agents. In the end, I chose not to purchase the property but I would use Timberwise in the future because they were so accommodating.”

Helpful Report

Thanks for taking the time to leave a review - if you ever need our services in future you know where we are.

“Mid way though building work at our 500-year-old home in Taunton, Somerset, we stumbled across timber damage. Keith from Timberwise came out to survey the property and confirmed areas of historic and recent infestation of woodworm and also death watch beetle. Three weeks later Norman from Timberwise attended the property and over two days treated all the exposed timbers, loft timbers, floorboards, and under the floorboards. Although we could not be at the property at that time, Norman kept us in the loop with daily updates about the work he was carrying out. Following the treatment and on the advice of Timberwise and our builder we replaced three joists and some floorboards. Further down the line, as we put back the lifted floorboards, we contacted Norman to make sure the hardwax oil we planned to use would not adversely affect the Timberwise treatment and Norman was helpful and obliging in his advice. All the Timberwise staff we dealt with were friendly and efficient, from our first contact on the telephone to final correspondence with Jason Wakefield, the South West Regional Manager. Although we won't know for a few years whether the death watch beetle has been totally eradicated, everyone at Timberwise South West did a great job of reassuring us and were a pleasure to deal with.”

Helpful Report

Thanks for the kind review Tim - we'll be sure to pass your comments to the team.

“I’ve just had some damp proofing work done in my house. I was very impressed with Timberwise, the admin staff and the survey were helpful and very professional. Carl the technician has done a brilliant job, the damp proofing is installed and the walls beautifully re-plastered and he left the house clean & tidy after. Thank you Timberwise”

Helpful Report

Thanks for taking the time to leave a review - much appreciated.

“Thanks to Ryan K from Timberwise who provided an excellent service to us last Saturday. He was on time, friendly, helpful and super efficient. We were completely impressed and would thoroughly recommend him and Timberwise. Thank you Ryan K”

Helpful Report

Thanks for taking the time to leave a review and the feedback about Ryan - much appreciated.

“We have had a damp problem for a while now and due to Covid, been putting it off. When we did decide it was safe to get it sorted, we were given several different ideas of what should be done by other companies Rising damp was the issue and Dean Foster explained how the work would be. Work started on 23rd August & we have to say Ian did an absolute brilliant job. He arrived nice & early; explained what he was doing & didn’t stop for air. When completed, Ian helped my husband hoover the carpet & move furniture. He couldn’t have been more helpful.”

Helpful Report

Thanks for the review and the feedback on the team - much appreciated.

“Helpful advice given during survey of our problem walls. Work was carried out very efficiently with explanations at each stage from Steve. Very happy with results.”

Helpful Report

Thanks for taking the time to leave a review - much appreciated.

“This is our first home and when damp struck we were a bit worried as it's not something I've come across before and it seemed to get worse and we didn't know the source - I contacted Timberwise after seeing great reviews and I'm glad i did! Ella E who i spoke to initially was quick to respond and got the ball rolling and then Elaine K who i spoke to during the booking process/quote acceptance was again very fast to respond and answered every question I had in detail. Peter M, the surveyor who came to look at the property and knew what the cause was straight away and again explained everything to me in detail. The quote was sent through within days and everything was booked quickly. We have just had our work finished off over two days by technician Russ C. Russ was a very friendly bloke from the get go and very easy to talk to (i didn't want to disturb him too much and felt awful i couldn't keep him stocked up with cuppas and food due to covid). He took me through what he would be doing before he started and took me through every step as and when he did it which i thought was brilliant and really helped me understand the work done. He was very tidy, cleaned up after himself and has done a great job, couldn't have hoped for a better person to come work in our house. Something that may seem quite small to some people but this damp has really caused us a headache and worried us over the last few months and we're really glad we used Timberwise, thank you to everyone we came into contact with through the whole process as you were all fantastic and made this a lot easier.”

Helpful Report

Thanks for taking the time to leave a review Jon and the amazing feedback on the team involved. We'll be sure to pass your kind words on.

“Timberwise have been great and honoured my quote post 6 months as my move was delayed Ryan K has been the expert who has been professional ; friendly ; reassuring and in my view done an excellent job . He really would be someone I would recommend and should I need further work ( damp course in my lounge ) I would request Ryan again . Thoroughly pleased and reassured that the timbers replaced have been done to the highest of standards Ryan throughly cleaned and tidied and all debris was removed at the end of the job And of course all work is guaranteed Really five stars ⭐️ ⭐️⭐️⭐️🌟 Sara”

Helpful Report

Sara, thanks for leaving a review and the excellent feedback about Ryan - much appreciated.

“previously, we have always lived in a megalopolis , so we have no experience at all in solving problems with home repairs. Timberwise showed patience, explaining to us some of the features. Dave Knott fulfilled the work in two days, as it was planned. He worked carefully, the construction debris was removed. We are happy with his work.”

Helpful Report

Thanks for taking the time to leave a review Irina - much appreciated.

Timberwise (UK) Ltd is rated 4.8 based on 566 reviews