Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.68

4.7 Rating 919 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 14th October 2025

Fiona H

Kate R

Tiles360 Ltd 5 star review on 14th September 2025

MR J D

322

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the tiles, delivered well packed and as planned”

Helpful Report

Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“Very happy with my product, large selection available; only downside very high delivery cost”

Helpful Report

Posted 3 years ago

Thank you for your review and rating. We are sorry you feel our delivery costs are expensive but we do subsidise these to our customers from those we are charged by the carrier companies.

Posted 3 years ago

“Easy to use website, very good help from online assistant, delivery good, well done”

Helpful Report

Posted 3 years ago

Thank you for you review and rating

Posted 3 years ago

thank you for your rating and review

Posted 3 years ago

“Beautiful tiles with decent prices and purchasing was great with a spot-on delivery time. Actual delivery, less so. Turned up really late – so much so I thought they weren't coming and had gone out only for them to call once they had unexpectedly arrived - why they couldn't have called beforehand to give me an ETA I have no idea - then for my tiles to get dumped in the rain on my drive way. I attempted to return tiles I didn't need but found this to be fraught with issues - how can you return unopened tiles and then be expected to take responsibility if they get damage in return transit? Returning was prohibitively expensive with the suggested pallet return company so haven't bothered.”

Helpful Report

Posted 3 years ago

Thank you for your review and rating. We are sorry to hear you didn't get any call regarding the time of your delivery. This is not an excuse but the whole pallet delivery network is under immense pressure that we are aware some customers are not getting the communication expected. The delivery is to kerbside only so the delivery driver wouldn't have taken them any nearer to your door. Regarding the returns process, we have one of the best returns policies for online tiles. We recommend returning tiles via a palletised service as we know, from experience, that using a courier company will result in many damages meaning the tiles are not returned in a resaleable condition and therefore not eligible for a refund.

Posted 3 years ago

“Although I received some broken tiles this was quickly sorted out and I was sent about double to replace them”

Helpful Report

Posted 4 years ago

thank you for your review and rating

Posted 4 years ago

“Loves these tiles! Such good quality and really gives that country/farmhouse/rustic vibe! A few tiles were broken in one of the boxes but we had enough thankfully. My husband isn’t 100% keen on them because he prefers a more modern look but I’m in love! I’ll try to upload a picture once the whole kitchen has come together :)”

Helpful Report

Posted 4 years ago

Thank you for your review and rating. Yes please do upload or send us a photo when your project is complete.

Posted 4 years ago

“I’m pleased with the tiles I bought. They look right in our shower area. Palletways we’re a terrible courier though and wouldn’t recommend using them to Tiles360.”

Helpful Report

Posted 4 years ago

Thank you for your rating and review. There are severe issues in the pallet delivery sector currently. We reviewing several other pallet networks to gain a better service for our customers

Posted 4 years ago

“Good range of tiles.. easy to order. didn't arrive on day selected so emailed. Very quick phone response establishing delivery co. had changed date. Came on second date. All fine but name on packs different from name on website but it was the same tile as the sample with a different name. Odd, but happy with tiles and tiler is too.”

Helpful Report

Posted 4 years ago

Thank you for your review and rating. We are sorry that your delivery was delayed but due to the current situation with HGV drivers, we currently can't 100% guarantee delivery will happen on the selected date. Regarding the tile name being different on the box, - this is the factory name of the tile. We rename them for the website but they are the same tile as advertised.

Posted 4 years ago

“Review review”

Helpful Report

Posted 4 years ago

“Samples all arrived safely and Tiles360 had a great range. The delivery driver was really helpful too - not strictly Tiles360 but the delivery is in many ways the most important part. The only downside was the tiles came the day after the day I'd booked so my partner wasn't in as we'd arranged. Someone rang fairly late on the day to let me know and of course these things happen but it did make life more difficult. Even though our property is a long way from where he could park his lorry, the driver brought them to the edge of our property. We haven't installed the tiles yet but I think they will look great.”

Helpful Report

Posted 4 years ago

Thank you for your review and rating. We are sorry your delivery was a day later than you wanted but due to the current HGV driver shortage, some deliveries can be a little late.

Posted 4 years ago

“Delivery was most efficient and within stated time. The consignment was packaged very well so no damage.”

Helpful Report

Posted 4 years ago

Thank you for your review and rating

Posted 4 years ago

“Tile 360 products are very good once installed but both the sample tiles and the 10% extra I bought for spares were broken and came on a damaged pallet so might be worth buying an extra pack than you need not to leave your self short”

Tiles360 Ltd 4 star review on 8th August 2021

Helpful Report

Posted 4 years ago

Thank you for your review and rating. We are sorry you received some damages but I understand you have been in contact with customer services and the damages have been dealt with.

Posted 4 years ago

“The tiles themselves were of good quality and we are happy with them, however, the delivery driver from the company you use was extremely rude, unprofessional and unhelpful. He refused to help my partner move the heavy crate towards the front door and left the tiles on the path (a couple of meters away) and drove away while he was still struggling with them. Not only this but he rang before arriving to check the address and was extremely rude to me on the phone as the delivery was a day early (which wasn't a problem) and I didn't realise what 'crate' he was delivering. He said he didn't know and that I should know as I ordered it and then hung up on me. Very frustrating.”

Helpful Report

Posted 4 years ago

Thank you for your review and rating. We are sorry to hear about your experience with the delivery company and that you felt the driver was rude. The delivery is to kerbside only but some drivers will try and deliver onto paths or driveways. They are not insured to remove goods from the pallet or to help with carrying the goods.

Posted 4 years ago

“Great tiles appear exactly as shown!! Delivery fast - but the delivery driver doesn’t wait for you to check all the tiles and we found 15 broken. We contacted Tiles360 and they responded promptly by replacing the tiles within days. So, over all very happy.”

Helpful Report

Posted 4 years ago

Thank you for your review and rating

Posted 4 years ago

“Affordable price for the tiles”

Helpful Report

Posted 4 years ago

Thank you for your review and rating

Posted 4 years ago

“Tile price was excellent, same tile locally was £14 a sq mtr more. Sample tile arrived damaged and full order had one box completely broken in two, but I emailed Helen and she telephoned me to sort out a replacement box, which subsequently arrived within a couple of days. The pallet courier company could improve their service as order arrived two days after they said it would. I believe there have been a few reviews about late delivery but I don’t think Tiles360 deserve a bad review for another company’s faults”

Helpful Report

Posted 4 years ago

Thank you for your review and rating. The courier company are currently having issues due to unforeseen circumstances and it is a real frustration. As a rule, they are excellent.

Posted 4 years ago

“I love the tiles as they are unusual”

Helpful Report

Posted 4 years ago

thank you for your review and rating

Posted 4 years ago

“Site easy to use delivery very good and brought round to storage site on a pallet trolley”

Helpful Report

Posted 4 years ago

thank you for your review and rating

Posted 4 years ago

“I can definitely recommend Tiles360. Great choice of tiles and prompt service. The yellow colour tile I chose had been really difficult to find elsewhere.”

Tiles360 Ltd 4 star review on 6th April 2021

Helpful Report

Posted 4 years ago

Thank you for your review and rating. The Sonic yellow look fab in your image

Posted 4 years ago

“Lovely quality! Only thing is that the pattern I chose (Kyoto white) has a few tiles where it looks like water stain (water stain spots) but this is correct. Unfortunately it makes some areas look dirty, but overall they look great!”

Helpful Report

Posted 4 years ago

Thank you for your review and rating

Posted 4 years ago

Tiles360 Ltd is rated 4.7 based on 919 reviews