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Tiles360 Ltd Reviews

4.7 Rating 724 Reviews

93 %

of reviewers recommend Tiles360 Ltd

Company Reviews

Product Reviews

4.7

Based on 724 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 27th October 2023

Tiles360 Ltd 5 star review on 24th October 2023

Tiles360 Ltd 5 star review on 26th August 2023

Tiles360 Ltd 5 star review on 26th August 2023

Tiles360 Ltd 5 star review on 26th August 2023

Tiles360 Ltd 5 star review on 26th August 2023

Tiles360 Ltd 5 star review on 26th August 2023

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tile price was excellent, same tile locally was £14 a sq mtr more. Sample tile arrived damaged and full order had one box completely broken in two, but I emailed Helen and she telephoned me to sort out a replacement box, which subsequently arrived within a couple of days. The pallet courier company could improve their service as order arrived two days after they said it would. I believe there have been a few reviews about late delivery but I don’t think Tiles360 deserve a bad review for another company’s faults”

Posted 3 years ago

Thank you for your review and rating. The courier company are currently having issues due to unforeseen circumstances and it is a real frustration. As a rule, they are excellent.

Posted 3 years ago

“I love the tiles as they are unusual”

Posted 3 years ago

thank you for your review and rating

Posted 3 years ago

“Site easy to use delivery very good and brought round to storage site on a pallet trolley”

Posted 3 years ago

thank you for your review and rating

Posted 3 years ago

“I can definitely recommend Tiles360. Great choice of tiles and prompt service. The yellow colour tile I chose had been really difficult to find elsewhere.”

Tiles360 Ltd 4 star review on 6th April 2021

Posted 3 years ago

Thank you for your review and rating. The Sonic yellow look fab in your image

Posted 3 years ago

“Lovely quality! Only thing is that the pattern I chose (Kyoto white) has a few tiles where it looks like water stain (water stain spots) but this is correct. Unfortunately it makes some areas look dirty, but overall they look great!”

Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“Tiles arrived on the day we requested with good communication beforehand. Unfortunately 2 tiles were broken but a quick phone call resolved this because 2 replacement tiles were delivered within a few days.”

Posted 3 years ago

Thank you for your review and rating. Although breakages are rare, we do aim to send replacements as soon as possible.

Posted 3 years ago

“Tiles were a good price, arrived quickly and look beautiful. However I purchased them as the website said they were perfect for a herringbone design. They are not perfect for a herringbone design as the edges were not straight and therefore couldn't be aligned correctly. So we had to change our design. Pretty frustrating as the website specifically said perfect for herringbone.”

Tiles360 Ltd 4 star review on 14th March 2021

Posted 3 years ago

Thank you for your review and rating. We are sorry to hear you couldn't get these in the herringbone layout. The Knightsbridge range is suitable for herringbone and we have many customers who use them this way. This image from the website also shows the white tiles used in a herringbone layout.

Posted 3 years ago

“Good, just delivery pricy”

Posted 3 years ago

Thank you for your review and rating. Regarding the cost of delivery, we offer free delivery to most of the country on orders over £200. For smaller orders, unfortunately, we do have to charge a delivery cost that we subsidise from that we are charged.

Posted 3 years ago

“The tiles looked good, I found them decent priced and exclusive in look. The delivery was great he placed the pallet in my garaged all nicely delivered in time. Really happy with them, will surely consider for my next purchase. I am giving this just one star less as there was a lead time to deliver so had to wait for this to be delivered.”

Posted 3 years ago

Thank you for your review and rating. We are sorry we could not offer you a next working day delivery but due to Covid-19, we suspended this service to elevate pressure on our delivery partners.

Posted 3 years ago

“I love our floor tiles, the sample was a full tile sample too- which some companies don’t offer. We placed an order and received our delivery quickly. Highly recommend, gorgeous pattern and a quality product.”

Posted 3 years ago

Thank you for your review and rating. It is very much appreciated

Posted 3 years ago

“I almost didn’t order because the sample I ordered took 10 days to arrive despite a conversation on line where I was told it would be within 2 days. Main order arrived on time, ordering was straightforward and tiles look really good, going up on the wall as I type... One issue for the uninitiated in tile buying, the website could mention edged tiles - as in they are only coloured on the surface and I have a window sill so the edge will be visible. Edged tiles may be available but I wasn’t prompted to consider that when ordering.”

Posted 3 years ago

Thank you for your review and rating. We are sorry to hear that your sample took should a long time as it was sent via Royal Mail the day after you ordered. We do know that there were some major delays with the postal service in certain areas during that time. We don't sell tile edging so you wouldn't have been prompted.

Posted 3 years ago

“Good service apart from the fact that several tiles were damaged which meant we had to order some more.”

Posted 3 years ago

Thank you for your review and rating. Did you contact customer services regarding damaged tiles?

Posted 3 years ago

“Tiles were brilliant and good price. Delivery was prompt. What I found strange was delivery being made via a pallet network on an artic ! Not really the best option for domestic deliveries and this should be reviewed as not efficient.”

Posted 3 years ago

Thank you for your review and rating. To answer your query regarding a palleted delivery, all our tile orders, whether one carton or 50 cartons are shrink-wrapped and delivered on a pallet to minimise damages. As you can appreciate, tiles are brittle and easily damaged if not secure and if we used a courier service, the damages would be greater and not efficient to either us or our customers.

Posted 3 years ago

“Very pleased with the how the semi wetroom looks with these tiles. The colour is just what we had in mind but had so much trouble finding and the the rectangular proportions of the tiles looks great with white grout. The tiles were much cheaper than alternatives we looked at, but they are very thin and any had a slight bow making them brittle so the effect is rustic in the corners and we did lose quite a few to breakage in transit., hence 4 stars not 5.”

Tiles360 Ltd 4 star review on 13th November 2020

Tiles360 Ltd 4 star review on 13th November 2020

Tiles360 Ltd 4 star review on 13th November 2020

Posted 3 years ago

Thank you for your review and for the fab photos. We are sorry to hear there were breakages and we are looking into the quality control of these tiles for the slight bow in the tiles you mention.

Posted 3 years ago

“Easy to order. Could do better with carriage charges, will shop local next job”

Posted 3 years ago

Thank you for your review and rating. We do offer free delivery to 80% of the UK on orders over £150 and free delivery to 97% on orders over £250. The carriage company charges us more that we charge a customer on orders below these thresholds but we subsidise this to make it more affordable to our customers. As with all businesses, we can not cover all costs on small orders.

Posted 3 years ago

“The tile you sent was lovely but unfortunately too long for our project. Gorgeous shade and lovely quality. Sadly, it got smashed when the postman dropped it through the letterbox. Thank you fine great service”

Posted 3 years ago

Thank you for your review and rating and we are sorry to hear your tile was broken. We take every precaution with packaging and fragile tape/stickers on the boxes containing samples.

Posted 3 years ago

“Tile sample came in good condition when they said it would arrive. Very happy with the sample now awaiting for stock to come in so I can place my order.”

Posted 3 years ago

Thank you for your review and rating.

Posted 3 years ago

“Tiles arrived with no issues . Willvuse tiles 360 again”

Posted 3 years ago

Thank you for your review and rating.

Posted 3 years ago

“Good quality tiles and fast delivery.”

Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“great tiles delivered on the date. However delivery was made extremely late to site causing a lot of hassle for workers as they had to stay until 5pm on a Friday. also half of one pack was smashed and unusable.”

Posted 3 years ago

Thank you for your review and rating. As you will know we have refunded you for a full carton of tiles not just half.

Posted 3 years ago

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Tiles360 Ltd is rated 4.7 based on 724 reviews