Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.67

4.7 Rating 981 Reviews

91 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 4 star review on 15th February 2026

328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sample I received was a small section of the original tile, making it very difficult to imagine what the tile looks like in real life, nevermind what the pattern would look like on a larger scale. So, receiving a piece of a patterned tile was not helpful at all to try to envision a project. I would understand receiving a small piece more, if the tile was just one tone...but it makes no sense on a patterned tile sample.”

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Posted 2 months ago

“Tiles are terrific. Good quality and very happy with them Tiles 360 are horrendous!! Delivery promised for Wed, then promised for Thurs before 10 am, eventually arriving at almost 4pm. 2 days paying tilers for nothing! Very disappointed and I’ll never order from them again!”

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Posted 2 months ago

“My sample hasn't arrived yet so hard to review.”

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Posted 2 months ago

“Never received it”

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Posted 2 months ago

“So unfortunately Tiles360 sent me the wrong order (I ordered 10 boxes of one colour and 14 boxes of another and they got it round the wrong way). I realised the mistake after their returns window - but all I wanted was them to swap the 4 boxes over for the right colour. But they refused point blank even though I stated several times I didn't want a refund just an exchange. Even after sending photographic evidence of the mistake they said their warehouse sent the right order and pretty much accused me of lying. They offered to come pick up the extra boxes as a peace offering but refused to combine that with an exchange. The only solution was to shell out nearly £100 to order more and pay for full delivery. Its such a shame as they are lovely tiles. If you do order from them check every box because they are not sending out orders correctly and if you don't tell them immediately they will blame the customer.”

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Posted 4 months ago

“I never received my sample.”

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Posted 5 months ago

“I didn't receive the sample! Still waiting.”

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Posted 5 months ago

Hi Elaine, We are sorry to hear this. Could you please email our team on info@tiles360.co.uk so we may rectify this for you. Kind Regards Team360

Posted 5 months ago

“Delivery charges far to expensive for the delivery of 2 boxes of tiles. Delivery would have doubled the cost of the required tiles. Tiles360 not able to offer a cheaper delivery option.”

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Posted 6 months ago

“The sample never arrived”

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Posted 6 months ago

“Couldnt return unused tiles, or even exchange them for other tiles instead. Very unhappy with the service”

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Posted 6 months ago

“Tiles arrived in a broken box though no tiles were broken. However all the tiles were covered in some kind of shrink wrap on the face side so we had to wash and scrub clean all the tiles. The tiles were gorgeous but the service from this company was poor - I do not expect to have wash and clean new tiles when delivered so won't be using this company again”

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Posted 8 months ago

“Tiles delivered with Wax all over them which needs manual removal process, raised a query with customer services and got a poor response of this is usual which working with tiles for 35years I have never had to remove such wax from a tile surface. Alternative was just to return the order and then radio silent from custoer services when challenged.”

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Posted 9 months ago

“I've not recieved them!”

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Posted 10 months ago

“The sample is still not arrived.”

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Posted 10 months ago

“This time is described as having navy in the design . It is in fact grey , so disappointing .”

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Posted 1 year ago

“Given totally the wrong tile had to accept paying for a small order and then you had that nerve to deduct a payment for return would not recommend you to anyone”

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Posted 2 years ago

Hi Thomas, Thank you for your review. We acknowledge your comments but your review is not entirely valid. First of all, You did not purchase a sample tile, which we advise all customers to do as this is the best way for people to see the tiles in person and make a more informed decision. Our customer service team helped with the delivery charges and refunded the charges straight away as you requested to collect the tiles. As a good will gesture on the day of collection you were given 2 FOC tiles, We were made aware by our supplier that you and your wife were not 100% sure about the tiles on that day but you decided to take the tiles anyway. And to finish when you asked to return the tiles, AGAIN as a good will gesture we did not deduct the cancellation charge of £35 from you because you asked to bring the tiles back in person. The charge you speak of for £2.50 is actually out of our hands and is a charge for using your card. Again we are sorry you felt you needed to leave a negative review but we feel we have been more than helpful and our customer services team has gone above and beyond for you Kind Regards Team 360

Posted 2 years ago

“Hi Tiles360 I was really disappointed when I opened my sample tile, it was broken into about six pieces, This was due to the poor way it was packaged, I didn’t even show it to my customer, I’ve since purchased another tile from a local supplier for the job .”

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Posted 2 years ago

Hi Steven, We are sorry to hear your tile sample arrived damaged. If you would like to contact customer services they will be able to issue a refund for you. Kind Regards

Posted 2 years ago

“Bought black sonic metro tiles. Very poor quality tiles. They all started breaking after 2 months of installation. Will never buy from them. Such a wastage of material and labour cost. Prefer to buy from shops at least will get good customer service.”

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Posted 2 years ago

Hi Sonal, Thank you for your review. We appreciate reviews from customers either positive or negative but we would just like to make a point over your comments. As discussed with you over several emails, we sell a lot of the Sonic tile and have not had any other reports of this issue. Our customer services team took the time to look into this issue for you, the buyers of the tiles who have extensive knowledge of this tile even reviewed your emails and pictures. As you were advised the tiles themselves and the way that the grout was shown to be cracking suggested that the tiles had been fitted to an unsuitable surface, which had caused movement and so brought on the cracks. We as a company try to resolve any issues that we can as soon as possible for customers, but unfortunately when it is not a tile quality issue we were unable to do anymore for you.

Posted 2 years ago

“The sample tiles were beautiful & I tried over & over to order them, but the page was "Not found" on the Blue tiles. All the other colours' pages were available, but the link to the Blue just wouldn't work. I tried for a few days. They responded to my enquiry fairly quickly, but we had already bought some different tiles from elsewhere by then.”

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Posted 2 years ago

Thank you for your review. We are sorry to hear about a technical error when you wanted to order on that page. You did email us to ask for help on the matter on a Saturday afternoon. Although the internet/website works 24/7, we (as employees) only work Monday to Friday office hours so, unfortunately, we were unable to rectify the issue and reply to you until the Monday morning

Posted 2 years ago

“I cannot review item as I never received it and when contacting the delivery company they do not respond”

Tiles360 Ltd 1 star review on 1st December 2022

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Posted 3 years ago

Thank you for your review. We can see from the tracking that your sample was delivered to you on the 16th of November. The courier company takes photos of items delivered and left. Please see the image

Posted 3 years ago

Tiles360 Ltd is rated 4.7 based on 981 reviews