Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.67

4.7 Rating 1,067 Reviews

91 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 1,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 4th July 2026

Lyn G

Tiles360 Ltd 5 star review on 2nd July 2026

Aman S

Tiles360 Ltd 5 star review on 30th June 2026

Taylor W

341

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only ordered a free sample and was impressed with how easy it was and the speed of delivery. However I was disappointed with the tile sample, it was not like the pictures advertised , looked cheap and poor finish so glad I asked for the sample and didn’t just go ahead and order all the tiles I needed for the room”

Helpful Report

Posted 1 month ago

“I ordered 2 packs of the Victorian blue tiles, but Victorian sage green arrived. When I looked in the back of the delivery lorry I was expecting to see 3 mini cars, one red, one white and one blue but instead there was a single pallet with two packs of tiles on top. Right pattern, wrong colour. The driver understood the problem and the tiles were taken back. I cancelled the order and shortly afterwards had a full refund. Perhaps in the future I will attempt to buy the same Victorian blue tiles, but time was pressing and I sought a flooring solution from elsewhere.”

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Posted 1 month ago

“Tiles not quite as image”

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Posted 3 months ago

“Really liked the tile, but unfortunately the delivery cost was more than half the cost of the small amount of tiles I needed. So therefore an order was not placed. Thank you for sending free sample.”

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Posted 5 months ago

“Lovely item, we ordered a sample and loved it - we were all set to order, we don't need a large amount as it was for a kitchen hob splashback. However when we went to checkout the only delivery option was £49!! So unfortunately we won't be ordering this item.”

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Posted 11 months ago

“Nice tiles. Pain in the butt the get the glue off.”

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Posted 1 year ago

“The colour was very good, and the depth was good , but unfortunately it was too expensive for me at this time .”

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Posted 1 year ago

“The tiles are great but we paid for a specific delivery date in advance but they arrived on the wrong day causing hassle!”

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Posted 1 year ago

“Very happy with the tiles and the speed of delivery but the delivery cost is very expensive. I’m worried that I haven’t got enough tiles now and I don’t want to pay £35 for another delivery”

Helpful Report

Posted 1 year ago

Hi Rochelle, Thank you for taking the time to leave a review. If you find you do need to order more tiles please email our customer services who will be able to help. Kind Regards Team360

Posted 1 year ago

“Order and delivery process and choice tiles great, however response of Customer Services about 1 box with production fault in 4 out of 6 tiles is not customer centric as only thinks damage can be done by delivery. Response inflexible as would not acknowledge manufacturing fault. Then would not process a separate paid order for 4 sample tiles as spares. Advice - check every tile fully on day of delivery as they will cite T&C's (48hrs) for any issue. Would not use for a large order due to this issue.”

Helpful Report

Posted 2 years ago

Hi Sarah, thank you for your review. As discussed with yourself and one of our Customer Service Agents over email, we couldn't replace the damaged tiles almost two weeks after you received them. We are happy to replace any damages if you inform us within 48 hours of receiving the goods as you agreed to when accepting our T&C's. If this issue was a manufacturing fault we would have replaced the tiles straight away. Thanks Tiles360

Posted 2 years ago

“I was disappointed to find that a large percentage of these tiles were in shades of grey while I was expecting tiles of a terra cotta hue. I ordered ten boxes and about four of them are not useable for me.”

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Posted 2 years ago

“I ordered 2 sample tiles. Although the tiles are lovely, they were both broken.”

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Posted 2 years ago

“I only purchased a sample tile. Being told by an online chat person that the colour elementary orange is very bright orange. How funny have they ever seen the colour of the orange skin? That's the colour I needed”

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Posted 2 years ago

“Tiles were delivered as was planned but the delivery guy broke my gate’s column and no one has contacted me to compensate that.”

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Posted 2 years ago

“Arrived very quickly, but would have liked to be able to have a couple more - would give me a better idea of whether they will work in the bathroom”

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Posted 3 years ago

We are sorry to hear you are disappointed with our sample service. We do limit sample tiles to one of the same tiles to a customer due to the cost involved in providing this service. However, when a tile has multiple shades of colour, if you contact us, we can arrange for more sample tiles to be purchased.

Posted 3 years ago

“These were advertised as blue/green and the photo looked green tinged but on arrival they were more pale blue/light grey. Not a speck of green. I kept them because I loved the style and grey fitted well with the cupboard doors but green would have lifted the colour nicely. Shame but I’m still happy”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you weren't happy with the colour of the tiles. We always encourage customers to order a sample to ensure they are satisfied with the colour. We can see you did order a sample but placed an entire order before you would have received the sample tile. We advise waiting 5 days from the order date for a sample to arrive

Posted 3 years ago

“Lovely tiles but made an order with the recommended 10% extra and still ran out. Then had to pay for a pallette delivery for 1 box of tiles. They refunded the small purchase charge but was still an added cost I didn't need.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to add a review. We are sorry to learn you didn't have enough tiles to finish the project on your first order. Yes, we do recommend adding an extra 10% but that is based on the square meterage you are purchasing and have input into the website. If your measurements are slightly out and depending on the layout pattern the 10% extra may not be enough. As an example, if you are doing a herringbone pattern, there is much more wastage and you need at least 20% more tiles than the SQM area measured.

Posted 3 years ago

“I'm really happy with the tiles but a bit disappointed with the service. I ordered the tiles on a Monday and booked a delivery slot available on their site for Thursday. I took a day off work to wait for the delivery on the Thursday. On the Thursday, I got an email to say the tiles had been despatched and will be delivered by 1700 the following Monday. On the Friday I got another email to say they're on their way and will be delivered by 1600 which the were. I can't complain about the tiles, they're better than expected, just wish they'd been delivered on the right day.”

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Posted 3 years ago

Thank you for your review. We are sorry there was an issue with the delivery and it was late getting to you. We do achieve approx 98% delivery on the date selected, it is just unfortunate there was a one-day delay due to a hold-up at your local delivery depot.

Posted 3 years ago

“The products were fine and look great. My only issue was that I didn’t order enough and had to purchase an extra box. I know there is a note on the website telling you to ensure you purchase enough but I still feel the additional carriage charges were unfair and punitive. As I say I was warned and only have myself to blame!”

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Posted 3 years ago

We are sorry you were disappointed with our service when you found yourself short of tiles. All our orders go via a palletised service to ensure the safe arrival of your tiles. The cost of pallet deliveries is calculated by weight with the lowest weight "up to 250kg". We get charged the same amount whether it is 1 box or 10. On overs over £100, we subsidise delivery charges but we have to charge the full amount on small orders. We did remove the small order charge for you as you had previously ordered from us.

Posted 3 years ago

“Product is 5 star. Fabulous tiles which work well and worked and looked as described. Extremely well packaged and transported. Customer service could be better. Not quite nailed their customer centric behaviours or service delivery tone.”

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Posted 3 years ago

We are very sorry you didn't receive our usual high standard of customer service. We were having technical difficulties at the time you were trying to order and this hampered the help we could give you

Posted 3 years ago

Tiles360 Ltd is rated 4.7 based on 1,067 reviews