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Tiles360 Ltd Reviews

4.7 Rating 722 Reviews

93 %

of reviewers recommend Tiles360 Ltd

Company Reviews

Product Reviews

4.7

Based on 722 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 27th October 2023

Tiles360 Ltd 5 star review on 24th October 2023

Tiles360 Ltd 5 star review on 26th August 2023

Tiles360 Ltd 5 star review on 26th August 2023

Tiles360 Ltd 5 star review on 26th August 2023

Tiles360 Ltd 5 star review on 26th August 2023

Tiles360 Ltd 5 star review on 26th August 2023

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed to find that a large percentage of these tiles were in shades of grey while I was expecting tiles of a terra cotta hue. I ordered ten boxes and about four of them are not useable for me.”

Posted 6 months ago

“I ordered 2 sample tiles. Although the tiles are lovely, they were both broken.”

Posted 7 months ago

“I only purchased a sample tile. Being told by an online chat person that the colour elementary orange is very bright orange. How funny have they ever seen the colour of the orange skin? That's the colour I needed”

Posted 8 months ago

“Tiles were delivered as was planned but the delivery guy broke my gate’s column and no one has contacted me to compensate that.”

Posted 8 months ago

“Arrived very quickly, but would have liked to be able to have a couple more - would give me a better idea of whether they will work in the bathroom”

Posted 11 months ago

We are sorry to hear you are disappointed with our sample service. We do limit sample tiles to one of the same tiles to a customer due to the cost involved in providing this service. However, when a tile has multiple shades of colour, if you contact us, we can arrange for more sample tiles to be purchased.

Posted 11 months ago

“These were advertised as blue/green and the photo looked green tinged but on arrival they were more pale blue/light grey. Not a speck of green. I kept them because I loved the style and grey fitted well with the cupboard doors but green would have lifted the colour nicely. Shame but I’m still happy”

Posted 11 months ago

Thank you for your review. We are sorry to hear you weren't happy with the colour of the tiles. We always encourage customers to order a sample to ensure they are satisfied with the colour. We can see you did order a sample but placed an entire order before you would have received the sample tile. We advise waiting 5 days from the order date for a sample to arrive

Posted 11 months ago

“Lovely tiles but made an order with the recommended 10% extra and still ran out. Then had to pay for a pallette delivery for 1 box of tiles. They refunded the small purchase charge but was still an added cost I didn't need.”

Posted 1 year ago

Thank you for taking the time to add a review. We are sorry to learn you didn't have enough tiles to finish the project on your first order. Yes, we do recommend adding an extra 10% but that is based on the square meterage you are purchasing and have input into the website. If your measurements are slightly out and depending on the layout pattern the 10% extra may not be enough. As an example, if you are doing a herringbone pattern, there is much more wastage and you need at least 20% more tiles than the SQM area measured.

Posted 1 year ago

“I'm really happy with the tiles but a bit disappointed with the service. I ordered the tiles on a Monday and booked a delivery slot available on their site for Thursday. I took a day off work to wait for the delivery on the Thursday. On the Thursday, I got an email to say the tiles had been despatched and will be delivered by 1700 the following Monday. On the Friday I got another email to say they're on their way and will be delivered by 1600 which the were. I can't complain about the tiles, they're better than expected, just wish they'd been delivered on the right day.”

Posted 1 year ago

Thank you for your review. We are sorry there was an issue with the delivery and it was late getting to you. We do achieve approx 98% delivery on the date selected, it is just unfortunate there was a one-day delay due to a hold-up at your local delivery depot.

Posted 1 year ago

“The products were fine and look great. My only issue was that I didn’t order enough and had to purchase an extra box. I know there is a note on the website telling you to ensure you purchase enough but I still feel the additional carriage charges were unfair and punitive. As I say I was warned and only have myself to blame!”

Posted 1 year ago

We are sorry you were disappointed with our service when you found yourself short of tiles. All our orders go via a palletised service to ensure the safe arrival of your tiles. The cost of pallet deliveries is calculated by weight with the lowest weight "up to 250kg". We get charged the same amount whether it is 1 box or 10. On overs over £100, we subsidise delivery charges but we have to charge the full amount on small orders. We did remove the small order charge for you as you had previously ordered from us.

Posted 1 year ago

“Product is 5 star. Fabulous tiles which work well and worked and looked as described. Extremely well packaged and transported. Customer service could be better. Not quite nailed their customer centric behaviours or service delivery tone.”

Posted 1 year ago

We are very sorry you didn't receive our usual high standard of customer service. We were having technical difficulties at the time you were trying to order and this hampered the help we could give you

Posted 1 year ago

“Whilst the tiles are Ok your delivery contactor is hopeless along with the tile boxes. Every box of tiles had split open on the pallet luckily you shrank wrapped the pallet and only three tiles had broken once I found them all. Your delivery contactor had sub our delivery to another company, yes I know we paid for kerbside but normal they reverse onto the drive but not this delivery driver's kerbside was kerbside”

Posted 1 year ago

Thank you for your review and rating. We are sorry to hear you are disappointed with the delivery. Yes, you are correct, it is kerbside delivery. The drivers are not insured on your property but at their discretion they will try and get a pallet delivery as near as they can.

Posted 1 year ago

“Make sure you check the tiles on delivery. I ordered 5 boxes. 3 quarters of one box the tiles were broken. I didn’t open the box until I’d had them for a couple of weeks then it was too late to complain. I managed to do the job with no tiles to spare, literally going through the scraps! Looks good!”

Posted 1 year ago

We are sorry to know you had a few damages on your order. We ask for tiles to be checked within 48 hours of delivery so we can establish how and when the damage occurred in its journey to you and compensate you occuringly.

Posted 1 year ago

“The ordering and efficiency in delivery was all excellent with no problems. Our only disappointment was the actual tile, the colour and texture was absolutely nothing like what was in the description/picture. It was more like a brick.”

Posted 1 year ago

Thank you for your review, we are sorry that you are unhappy with your order; however we are a little confused regarding your comments. From looking at your order it is clear that you ordered the moorland brown without buying a sample before purchasing a large order; we always advise buying a sample first to ensure that you are satifisfied with the product in all aspects, on the website it says several times the words "textured and brick effect".

Posted 1 year ago

“I was quite pleased with the tiles but it was a shame that the smaller tiles had all the corners snapped off and two of the main tiles had the same”

Posted 1 year ago

Thank you for your review. We are sorry to hear you received damages on your order. If you had informed us we could have organised replacements for you. From our phone with you yesterday, we will arrange this once photos of the damaged tiles have been received.

Posted 1 year ago

“Bought 1 box of tiles. They are lovely tiles. the box was only £25 but it cost me £90 to get them with all the charges they add on (small order fee??) Not very happy with that!”

Posted 2 years ago

Thank you for your review, sorry to hear you weren't happy with the delivery charges. We deliver all our tile orders on a pallet to ensure damages are limited. We are charged the same price by the carrier companies whether there are 1 box or 50 boxes as the cost is based on weight bands. The smallest weight is up to 250kg. The delivery charge to us to your postcode is greater than the £40 we have charged you, plus the pallet and wrap cost and of course labour. The rising costs of delivery due to HGV driver shortage, unfortunately, left the company with no alternative but to add a surcharge to small orders to simply cover our costs.

Posted 2 years ago

“Product lovely. The young lady talking me through the delivery trauma was absolutely fantastic. She was a real star. Your delivery provider would score out of 100 , approximately MINUS 75!!! APPALLING. Kind Regards David”

Posted 2 years ago

Thank you for your review and rating and your kind comments on our customer service. We are sorry you are disappointed with the delivery. We use a third-party company and once a delivery has left us, we are at their mercy. As a rule, issues with late deliveries are rare. However, due to the current shortage of HGV Drivers up and down the country, we are experiencing more late deliveries than usual. We want to thank you for your patience with your delivery

Posted 2 years ago

“good product however feel a bit conned as needed to order and extra 2 boxes of tile as decided to tile and additional area in the utility room and got charged £25 small consignment fee. the first consignment was over £200 the following 2 boxes should of been £36 however with £30 delivery fee and £25 small consignment fee it came to £91 which i think is extortinate”

Posted 2 years ago

Thank you for your review and rating. We are sorry you are disappointed with the cost of small order shipping. We deliver all our tile orders on a pallet to ensure damages are limited. We are charged the same price by the carrier companies whether there are 2 boxes or 50 boxes as the cost is based on weight bands. The smallest weight is up to 250kg. The delivery cost for us to your postcode is £45 plus the pallet and wrap cost and of course labour. The rising costs of delivery due to HGV driver storage, unfortunately, left the company with no alternative but to add a surcharge to small orders to simply cover our costs.

Posted 2 years ago

“Delivery was good, but charged £70 plus postage for returning tiles (another company only charged postage). Still waiting for refund! Will use the other company in future.”

Posted 2 years ago

Thank you for your review. We are sorry that the tiles you ordered you felt were not suitable for your project and you had to return them. We do not charge £70 plus postage. We do not refund any charges for delivery and it is was free delivery we deduct a flat rate of £35 from your total refund towards the costs we have incurred initially delivering the order. The cost of sending the tiles back to us is the customer responsibility. Regarding the refund, until receiving this review we did not know you had sent the order back to our suppliers as you did not send us any correspondence or tracking details letting us know you were returning them. The return has been found in the warehouse this morning and your refund was issued.

Posted 2 years ago

“The tiler didn’t like the quality so I didn’t use them”

Posted 2 years ago

Thank you for your review. We are sorry to hear you didn't use the tiles you ordered but also equally surprised to know your tiler didn't like quality. We have sold 000's of SQM of this tile and had no complaints. However, every tiler is different and likes or dislikes different tiles. We have a returns policy that you could have applied to gain a refund.

Posted 2 years ago

“Great tiles and quick delivery but poor service on returns with only a 30 day return period. Very difficult to plan big projects and be able to send overs back in that time frame. Now left with £120 worth of tiles I can't do anything with that only arrived 6 weeks ago and are still sold on the website?”

Posted 2 years ago

Thank you for your review ad we are sorry to hear you are disappointed with our 30-day return period. As stated in our terms and conditions, which you agreed to when you placed your order, we offer a refund on any leftover full cartons up to 30 days from the delivery date as long as they are the same batch that we currently have in stock. Your Tiles were delivered 47 days ago and not the same batch we currently stock and therefore we are unable to resell. As per our email conversations with you today, we offer one of the most generous return and refund policies within the online tile industry. Many other companies only offer 14 days and some will not accept leftover tiles at all. Due to high turnover of tile sales, we are unable to extend beyond 30 days.

Posted 2 years ago

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Tiles360 Ltd is rated 4.7 based on 722 reviews