Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.63

4.6 Rating 1,137 Reviews

90 %

of reviewers recommend Tiles360 Ltd

4.6

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 20th August 2026

343

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our client is pleased with the tiles but we had a nightmare with delivery. First delivery arrived at 8.30pm and 50% of the tiles were broken. Colection and re-delivery was probelmatic, mixed communication between Tiles360, courier and driver. Jade tried her best but pallet truck broken so all had to be handballed off and on. Driver not happy so I had to help. Following days I got at least one email a day sayng there was going to be another delivery but, correctly, nothing turned up. I wasted a lot of time sorting all this out.”

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Posted 1 month ago

“I absolutely love the tile samples I received. What is putting me off is the delivery charge when ordering. I only require one or two packs and so an £45 delivery charge on top of the price of the tiles is putting me off.”

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Posted 2 months ago

“Can we produce this tile in 41x41 cm ?”

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Posted 3 months ago

“I only ordered a free sample and was impressed with how easy it was and the speed of delivery. However I was disappointed with the tile sample, it was not like the pictures advertised , looked cheap and poor finish so glad I asked for the sample and didn’t just go ahead and order all the tiles I needed for the room”

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Posted 4 months ago

“I ordered 2 packs of the Victorian blue tiles, but Victorian sage green arrived. When I looked in the back of the delivery lorry I was expecting to see 3 mini cars, one red, one white and one blue but instead there was a single pallet with two packs of tiles on top. Right pattern, wrong colour. The driver understood the problem and the tiles were taken back. I cancelled the order and shortly afterwards had a full refund. Perhaps in the future I will attempt to buy the same Victorian blue tiles, but time was pressing and I sought a flooring solution from elsewhere.”

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Posted 4 months ago

“Tiles not quite as image”

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Posted 6 months ago

“Really liked the tile, but unfortunately the delivery cost was more than half the cost of the small amount of tiles I needed. So therefore an order was not placed. Thank you for sending free sample.”

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Posted 8 months ago

“Lovely item, we ordered a sample and loved it - we were all set to order, we don't need a large amount as it was for a kitchen hob splashback. However when we went to checkout the only delivery option was £49!! So unfortunately we won't be ordering this item.”

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Posted 1 year ago

“Nice tiles. Pain in the butt the get the glue off.”

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Posted 1 year ago

“The colour was very good, and the depth was good , but unfortunately it was too expensive for me at this time .”

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Posted 1 year ago

“The tiles are great but we paid for a specific delivery date in advance but they arrived on the wrong day causing hassle!”

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Posted 1 year ago

“Very happy with the tiles and the speed of delivery but the delivery cost is very expensive. I’m worried that I haven’t got enough tiles now and I don’t want to pay £35 for another delivery”

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Posted 2 years ago

Hi Rochelle, Thank you for taking the time to leave a review. If you find you do need to order more tiles please email our customer services who will be able to help. Kind Regards Team360

Posted 2 years ago

“Order and delivery process and choice tiles great, however response of Customer Services about 1 box with production fault in 4 out of 6 tiles is not customer centric as only thinks damage can be done by delivery. Response inflexible as would not acknowledge manufacturing fault. Then would not process a separate paid order for 4 sample tiles as spares. Advice - check every tile fully on day of delivery as they will cite T&C's (48hrs) for any issue. Would not use for a large order due to this issue.”

Helpful Report

Posted 2 years ago

Hi Sarah, thank you for your review. As discussed with yourself and one of our Customer Service Agents over email, we couldn't replace the damaged tiles almost two weeks after you received them. We are happy to replace any damages if you inform us within 48 hours of receiving the goods as you agreed to when accepting our T&C's. If this issue was a manufacturing fault we would have replaced the tiles straight away. Thanks Tiles360

Posted 2 years ago

“I was disappointed to find that a large percentage of these tiles were in shades of grey while I was expecting tiles of a terra cotta hue. I ordered ten boxes and about four of them are not useable for me.”

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Posted 3 years ago

“I ordered 2 sample tiles. Although the tiles are lovely, they were both broken.”

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Posted 3 years ago

“I only purchased a sample tile. Being told by an online chat person that the colour elementary orange is very bright orange. How funny have they ever seen the colour of the orange skin? That's the colour I needed”

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Posted 3 years ago

“Tiles were delivered as was planned but the delivery guy broke my gate’s column and no one has contacted me to compensate that.”

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Posted 3 years ago

“Arrived very quickly, but would have liked to be able to have a couple more - would give me a better idea of whether they will work in the bathroom”

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Posted 3 years ago

We are sorry to hear you are disappointed with our sample service. We do limit sample tiles to one of the same tiles to a customer due to the cost involved in providing this service. However, when a tile has multiple shades of colour, if you contact us, we can arrange for more sample tiles to be purchased.

Posted 3 years ago

“These were advertised as blue/green and the photo looked green tinged but on arrival they were more pale blue/light grey. Not a speck of green. I kept them because I loved the style and grey fitted well with the cupboard doors but green would have lifted the colour nicely. Shame but I’m still happy”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you weren't happy with the colour of the tiles. We always encourage customers to order a sample to ensure they are satisfied with the colour. We can see you did order a sample but placed an entire order before you would have received the sample tile. We advise waiting 5 days from the order date for a sample to arrive

Posted 3 years ago

“Lovely tiles but made an order with the recommended 10% extra and still ran out. Then had to pay for a pallette delivery for 1 box of tiles. They refunded the small purchase charge but was still an added cost I didn't need.”

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Posted 3 years ago

Thank you for taking the time to add a review. We are sorry to learn you didn't have enough tiles to finish the project on your first order. Yes, we do recommend adding an extra 10% but that is based on the square meterage you are purchasing and have input into the website. If your measurements are slightly out and depending on the layout pattern the 10% extra may not be enough. As an example, if you are doing a herringbone pattern, there is much more wastage and you need at least 20% more tiles than the SQM area measured.

Posted 3 years ago

Tiles360 Ltd is rated 4.6 based on 1,137 reviews