Tiles360 Reviews

4.75 Rating 239 Reviews
95 %
of reviewers recommend Tiles360
Read Tiles360 Reviews

About Tiles360:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, design, and style.

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

We love the new tiles but we’re disappointed with the returns process when we tried to get a refund for unused tiles. We were given courier details who charged an extortionate amount of money so offered to return ourselves to the address given (only an hour from our home) but were told this wasn’t possible. Won’t be using tiles 360 again for this reason.
Posted 3 weeks ago
We are pleased to hear you love the tiles but disappointed to hear you wouldn't use us again. We have been a closed site due to Covid and have been unable to accept unused tiles in person to the warehouse for this reason. We advise customers to return using a pallet service to limit any damage to the returned tiles so we can issue a refund. From experience, we know that using a general courier will result in the tiles being completely damaged resulting in us not being able to refund as they are not returned in a salable condition.
Posted 3 weeks ago
Good service items packed well but they have sealants on there website that say new products but actually you cant get them at all not even the bal manufacturer makes it.so maybe someone needs to sort out there website as its but misleading
Posted 3 weeks ago
Tiles were fine.but the delivery cost was extortionate. E deliveringcost more han the tiles..I've had items delivered from Australia for a lot less.
Posted 2 months ago
Thank you for your review and rating. Regarding the cost of delivery, we offer free delivery to most of the country on orders over £200. For smaller orders, unfortunately, we do have to charge a delivery cost that we subsidise from that we are charged. All tile orders are sent palletised regardless of it being one box as in your case or 100 boxes. This is to reduce any risk of damage.
Posted 2 months ago
First , they did arrive in one piece by some miracle of care by the transport and delivery man ! No packaging ..for ceramic tiles ! REALLY ? They arrived in 'boxes' with open tops, made of very thin cardboard indeed and with just the glue at the seems to 'hold them together', not even any reinforcing tape and nothing to keep the package dry ....consequently the 'boxes' had fallen apart . Absolutely bizarre practice . I can't think of any advantage to anyone to not at least plastic cover and tape up these flimsiest of boxes with heavy, sharp goods in ! Second, the colour is not vibrant orange as per the website description and as depicted , but fairly dull, light, brownish-orange . ....So, also V. disappointing. ..but, my own fault as ''sending for a sample was recommended '' . I haven't started actually laying yet, but already in the first 8 tiles , one has a hole in one corner ( manufacturing fault not 'damage' as such ) . Sorry not to be able to give a good review, but the packaging issue truly needs to be addressed ...It really is a miracle they all appear to be in one piece ( so far as I can tell ) and hadn't all been smashed in transit ... The risk of return / proof of arriving damaged etc. /loss of customer good will. is really not worth the small cost of appropriate packaging.
Posted 6 months ago
Firstly, apologies for the delay in replying to your review but we needed to investigate what had happened with regards to the packaging as this is not our practice at all! There is no excuse for the mistake that was made with the wrapping of your delivery but unfortunately, that is exactly what happened…………a mistake and a slip through our checking process which has been addressed with the packing dept. With regards the colour of the tiles, we do not state these are a vibrant orange on the website and as you mention we do encourage customers to purchase a sample of a tile they are interested in before making a full order purchase. We aim to provide excellent customer service and if you want to contact us, we will replace any manufacturing faults in the tiles or refund you for these. I want to thank you for your honest review as it helps us to be better but it would have been preferable to have contacted us before so we could have rectified any issues.
Posted 6 months ago
Tiles360 is rated 4.75 based on 239 reviews