Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.71

4.7 Rating 722 Reviews

93 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 722 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 27th October 2023

Jess

Tiles360 Ltd 5 star review on 24th October 2023

Stuart

Tiles360 Ltd 5 star review on 26th August 2023

Tracy U

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tiles are awesome I love them. But I ordered 4 packs and one of the packs arrived completely broken. 😢”

Helpful Report

Posted 9 months ago

Hi Emma, Thank you for your feedback. We do ask that all damages are reported to us within 48hours of delivery. This way we can arrange for any damages to be replaced. If the report is out of the 48hour period we are unable to prove that the damages were caused in transit for the insurance company. If you feel you are within the above period please contact our customer service so that they can look into this for you. Kind Regards

Posted 9 months ago

“Good selection but not being able to buy what quantity you want is a draw back. Box quantity only! Better off going to your local tile shop and buying the amount you need”

Helpful Report

Posted 10 months ago

Thank you for your review. We sell quality tiles and try to keep the SQM price as low as possible for our customers. One of the ways we achieve this is to sell in full cartons only. The tile you had a sample of comes in 1 SQM carton containing 34 tiles.

Posted 10 months ago

“We like the tile sample bit it was broken on arrival..I messaged your chosen courier about it but received no reply. Is a refund offered in such circumstances?”

Helpful Report

Posted 11 months ago

We are sorry your sample arrived broken. Customer service will be in touch with you to discuss with you further.

Posted 11 months ago

“I liked these tiles for my entrance yard path. I need only 8 of them so not even two full packs but I was keen to purchase the extra. Price says £34 x pack but be aware no vat in it. Going to place the order, £35 delivery and £15 extra for small quantity surcharge??? So £ 120 for 12 tiles??? No thank you. Changed my mind”

Helpful Report

Posted 1 year ago

Thank you for your review. We appreciate all reviews, however, I do need to correct you on the VAT issue you have raised. All prices do include VAT as advertised but on the checkout, it gives a breakdown. In fact, it is illegal not to show prices to consumers with VAT included and we would never break the law! With regards to our delivery charges, all tile orders are sent via a palletised service and we are charged in weight bands. The first of these bands is up to 250kg whether this is 1 box or 50 boxes. On orders under £100, we charge the amount we are charged as we can't soak up the full delivery cost due to us keeping our tile prices low.

Posted 1 year ago

“I was considering a wood-effect porcelain tile for my bathroom so ordered a few samples in different sizes from different companies. The tile from 360 arrived in good time but was damaged with a large chip in it, which didn't inspire confidence in its durability. It was less realistic than I was hoping for and darker than expected, although the size was good. In the end I decided not to go for wood effect porcelain as didn't want a 'fake' wood effect and decided to go for a complete departure- Brazilian slate.”

Helpful Report

Posted 1 year ago

We are sorry to learn your sample tile arrived broken. A refund has been issued to you for the cost of the tile

Posted 1 year ago

“Ordered a tile sample to check the color. Delivery company promised delivery on Monday but never came. Tuesday again promised but never came. Wednesday a different driver delivered but when opened, tile was in 3 pieces! Payment refunded but overall a poor and frustrating time-wasting experience.”

Helpful Report

Posted 1 year ago

We are sorry to know your tile sample was late and arrived broken. We do our very best to ensure samples are protected from damage but we are at the mercy of courier companies taking care of the parcel when it leaves us.

Posted 1 year ago

“Was broke on delivery”

Helpful Report

Posted 1 year ago

We are sorry your sample arrived broken. If you had informed us we would have refunded you or sent a replacement. I understand customer service has been in touch with you and a full refund has been issued.

Posted 1 year ago

“Ordered sombre pink tiles, amazing quality / finish and speedy delivery! Thank you.”

Tiles360 Ltd 2 star review on 29th October 2021

Helpful Report

Posted 2 years ago

This review is not about our company as we do not sell this product. I believe you have got Tiles360 mixed up with the company you purchased this product from

Posted 2 years ago

Many thanks for changing your review to be about our company

Posted 2 years ago

“The tiles were nice and looked how I imagined they would from the website but several of them came broken, at least 6 tiles were broken before we even lifted them out of the packaging. So disappointed about the arrival and quality of some of them.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you had a few broken tiles. However, as you will see from our many reviews, if you had informed us of the damages we would have either send you replacements or refunded you for the damaged tiles. Please contact us (info@tiles360.co.uk) to discuss options we can offer you

Posted 2 years ago

“If it wasn’t for the broken or scratched tiles in each of the 4 boxes I purchased (approx 5-6 tiles in each box damaged) I would of been really happy with the purchase as they look great on the walls”

Tiles360 Ltd 2 star review on 12th March 2021

Helpful Report

Posted 3 years ago

Thank you for your review and for the photo. The Sombra green tiles look stunning in your kitchen. We are sorry to hear that you had broken and scratched tiles in your order. When we are informed of damage, we would either replace or if you had enough tiles to complete your project, a refund would be issued for the damaged tiles. We are also saddened to see a negative review from you. one of our customer service consultants will be in touch to learn more from you

Posted 3 years ago

“Tile was broke in pieces on arrival”

Helpful Report

Posted 3 years ago

Thank you for your review. If you had informed us it arrived broken, we would have replaced free of charge. We package sample tiles well in boxes and polystyrene on larger tiles and add fragile stickers to all samples posted. Beyond this, we are, at the mercy of postal services.

Posted 3 years ago

Tiles360 Ltd is rated 4.7 based on 722 reviews