Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.70

4.7 Rating 835 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 835 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 22nd May 2025

Elysia C

Tiles360 Ltd 5 star review on 19th May 2025

Rachel N

303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quality tile, have not had the opportunity to lay it yet, but it looks and feels right”

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Posted 2 years ago

“good quality tile, have not had the opportunity to lay it yet, but it looks and feels right”

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Posted 2 years ago

“Sample service very quick.”

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Posted 2 years ago

“A very nice tile. It will look great in the bathroom”

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Posted 2 years ago

“Did have an issue on delivery as most were broken. However the company arranged next day delivery of new ones and they were all fine. Really happy with the end product !”

Tiles360 Ltd 4 star review on 20th November 2022

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Posted 2 years ago

“Tiles are great but 2 samples arrived broken so took the polish off our experience as customers.”

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Posted 2 years ago

“The tiles look great. We plan to have them laid next week, so will have a better picture of how they look once laid. I'm giving you a 4-star rating because when they were delivered the delivery lorry only had a small pallet trolley that couldn't be used to put the tiles on our stone drive. This meant that they were placed on the footpath and I had to move them all by hand. To improve your service, please can you use couriers that have the correct handling equipment to deliver your products to the satisfaction of your customers. Thank you”

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Posted 2 years ago

Thank you for your comments regarding delivery. The delivery is made by a pallet truck to the kerbside only. However, at the driver's discretion, they may try to get the tiles onto a driveway if it is flat, the ground isn't loose and there are no steps.

Posted 2 years ago

“all great thanks - delivered when stated and secure delivery”

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Posted 2 years ago

“I am happy with my tiles, they arrived when expected and were well packaged and with no damage - and they look good. My only criticism is that the calculator for the number of tiles needed for the space I had over-calculated and I have a complete full box which is surplus to requirement, plus two thirds of a further box. One does need to have some spare tiles but not that many.”

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Posted 2 years ago

Thank you for your review and rating. Regarding the excess tiles, we sell in full cartons only so the SQM area input into the calculator rounds the area up to full cartons. This is why you will have an excess amount.

Posted 2 years ago

“The tiles we purchased were initially out of stock.The customer service team at Tiles360 were brilliant at keeping us up to date re future stock availability and contacted me as soon as they were available to purchase, which was months after our first communication. I'm so pleased we waited, they were definitely worth the wait. Unique looking and good quality tiles. I've only deducted 1* from review as tiles were not delivered on the date booked and caused a bit of an issue as we had to leave them out in the street.”

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Posted 2 years ago

Thank you for rating and review. We are sorry to hear there was a delay with your delivery. There are still a few issues with the HGV delivery network but they are achieving 95% of delivery on a preferred date selected.

Posted 2 years ago

“Easy to order, great customer service. Kept me upto date on delivery time as running a bit late”

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Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“Delivered when expected but very expensive delivery”

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Posted 3 years ago

Thank you for your 4* review, we use a third party delivery service so we factor in their rates to try and get the best price for you :)

Posted 3 years ago

“Very happy with the service and the site, helping me to work out sizes needed etc. The thing I’m not overly happy about is that the tiles I bought Calabria Light Grey don’t really match the photos - they are a lot more grey than stone looking like they are in the pictures, and the rough edges to make them look like stone seem to be entirely straight. I’m really hoping they look better when fitted which will be in a few weeks…and the problem of course is how to return 11 boxes of tiles so now I’m stuck with them.”

Tiles360 Ltd 4 star review on 25th February 2022

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Posted 3 years ago

Thank you for your review and kind words regarding our service and website. We are sorry to hear you are not 100% happy with your tiles. Depending on your personal settings on your computer or phone, the tiles on the website can be a slightly different colour in reality to that shown on an image. For this reason, we encourage customers to order a sample tile of the product they are interested in so they can see the actual colour as the colour on a website cannot be guaranteed. These tiles do have a varying light grey tone to replicate the appearance of real stone.

Posted 3 years ago

“Love the tiles, delivered well packed and as planned”

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Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“Very happy with my product, large selection available; only downside very high delivery cost”

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Posted 3 years ago

Thank you for your review and rating. We are sorry you feel our delivery costs are expensive but we do subsidise these to our customers from those we are charged by the carrier companies.

Posted 3 years ago

“Easy to use website, very good help from online assistant, delivery good, well done”

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Posted 3 years ago

Thank you for you review and rating

Posted 3 years ago

thank you for your rating and review

Posted 3 years ago

“Beautiful tiles with decent prices and purchasing was great with a spot-on delivery time. Actual delivery, less so. Turned up really late – so much so I thought they weren't coming and had gone out only for them to call once they had unexpectedly arrived - why they couldn't have called beforehand to give me an ETA I have no idea - then for my tiles to get dumped in the rain on my drive way. I attempted to return tiles I didn't need but found this to be fraught with issues - how can you return unopened tiles and then be expected to take responsibility if they get damage in return transit? Returning was prohibitively expensive with the suggested pallet return company so haven't bothered.”

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Posted 3 years ago

Thank you for your review and rating. We are sorry to hear you didn't get any call regarding the time of your delivery. This is not an excuse but the whole pallet delivery network is under immense pressure that we are aware some customers are not getting the communication expected. The delivery is to kerbside only so the delivery driver wouldn't have taken them any nearer to your door. Regarding the returns process, we have one of the best returns policies for online tiles. We recommend returning tiles via a palletised service as we know, from experience, that using a courier company will result in many damages meaning the tiles are not returned in a resaleable condition and therefore not eligible for a refund.

Posted 3 years ago

“Although I received some broken tiles this was quickly sorted out and I was sent about double to replace them”

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Posted 3 years ago

thank you for your review and rating

Posted 3 years ago

“Loves these tiles! Such good quality and really gives that country/farmhouse/rustic vibe! A few tiles were broken in one of the boxes but we had enough thankfully. My husband isn’t 100% keen on them because he prefers a more modern look but I’m in love! I’ll try to upload a picture once the whole kitchen has come together :)”

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Posted 3 years ago

Thank you for your review and rating. Yes please do upload or send us a photo when your project is complete.

Posted 3 years ago

“I’m pleased with the tiles I bought. They look right in our shower area. Palletways we’re a terrible courier though and wouldn’t recommend using them to Tiles360.”

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Posted 3 years ago

Thank you for your rating and review. There are severe issues in the pallet delivery sector currently. We reviewing several other pallet networks to gain a better service for our customers

Posted 3 years ago

Tiles360 Ltd is rated 4.7 based on 835 reviews