Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,484 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,484 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shop is alright, delivered on time. However, the product received was bad.”

Helpful Report

Hi Juliana, Thank you for your feedback and for letting us know about your experience. We’re glad that your order was delivered on time, but we're truly sorry to hear that the product did not meet your expectations. We take product quality very seriously, and your comments will be addressed with our team to ensure better quality control in the future. If you need assistance or would like to discuss a resolution, please reach out to our customer service team. We're here to help! Thank you for your understanding, and we hope to have the chance to serve you better next time. Best, Oliver Tile Warehouse Team

“5 boxes of tiles delivered One whole box completely smashed to pieces”

Helpful Report

Hi there, Thank you for your review. We're very sorry to hear that one of your boxes arrived damaged. We understand how disappointing that can be, especially when you're looking forward to your new tiles. We appreciate you bringing this issue to our attention, and we’ll be sure to address it with our delivery partners to prevent it from happening in the future. If you need assistance with this matter, please don’t hesitate to contact our customer service team, and we’ll do our best to help with a refund or replacements. Thank you for your understanding, and we hope to serve you better in the future! Best, The Tile Warehouse Team

“The ordering and delivery were really good but that doesn't go anyway to eliminate my grief”

Helpful Report

Hi Allan, Thank you for sharing your thoughts with us. We're pleased to hear that you found the ordering and delivery experience to be satisfactory. However, we truly regret to learn that it hasn't alleviated your concerns. Your feedback is important, and it helps us improve our service. If there's a specific issue you're facing that we can assist you with, please don’t hesitate to reach out to us directly. We're here to help! Thank you for your understanding, and we hope to provide a better experience next time. Best, The Tile Warehouse Team

“Received 30 tiles . Looked closely inside the box and although bubble wrapped found that at least 6 tiles were damaged.”

Helpful Report

Hi Alan, Thank you for taking the time to share your feedback. I'm sorry to hear that several tiles arrived damaged despite the careful packaging. We strive to ensure our products reach you in perfect condition, and your experience is important to us. I will make sure your concerns are addressed with our shipping team to prevent this from happening in the future. If you contact the customerservice@tilewarehouse.co.uk team, i am sure they will sort replacements for you or refund if you managed to use them as cuts. If there's anything we can do to assist you further, please don't hesitate to get in touch. Best regards, Oliver Tile Warehouse Team

“Nice tiles and a very good price. One box was broken before it was sent with damaged tiles inside. The corners were damaged in the other box as well but I was immediately sent replacements and a few extra for my troubles. All good at the end. Thanks 👍”

Helpful Report

Good morning, Thank you for your feedback, we are always working on ways to improve every aspect of our deliverys. I will ensure this is fed back to the courier and an investigation take place. In the mean time, Im glad that our customer service team were so quick to resolve this for you. Kindest regards, Oliver

“Good and bad”

Helpful Report

Hi Michael, Thank you for your honest review. We're glad to hear that you found some positives, but we're truly sorry to learn about the issues you experienced. It’s important to us that our delivery process meets your expectations, and we apologize for any shortcomings. Your feedback is invaluable as we strive to improve our services. Best regards, Roger Tile Warehouse Team

“I will be definitely ordering tile from you in the next 3/4 but not this tile”

Helpful Report

Hi Remmie, Thank you for your review! We appreciate your interest in ordering tile from us in the future, even if this particular option isn't the right fit. We're constantly updating our selection, so we hope you'll find something you love next time. If you have any questions or need assistance while you’re deciding, please don't hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Whilst the tiles arrived on the date predicted, when ordered there is a section for comment and I requested if I wasn't in that they be places in the porch which I left open. However I came home to find them in the drive on a pallet with a part box left open which looked like the tiles had been thrown in (see picture) good job it wasn't raining would have been a soggy mess, happy with full box”

Helpful Report

Hi Karl, Thank you for taking the time to share your feedback! We're glad to hear that your tiles arrived on time and that you’re happy with the quality. However, we apologize for the inconvenience regarding the delivery placement. We understand how important it is for items to be left in the requested area but we do state that the delivery cannot cross a threshold in case of accidental damage for any reason that we are not covered for unfortunately. Your comments will help us improve our delivery process communications moving forward. If you have any further concerns or questions, please don’t hesitate to reach out. We're here to assist! Best regards, Roger Tile Warehouse Team

“While I'm sure the tile would have been lovely, it isn't useful to me to receive a sample of a tile if it's a small square cut from the centre of it. In the case of a textured tile, I can't make a decision about it without seeing the edges of the tile and how it would meet the tile next to it.”

Helpful Report

Hi there, Thank you for your feedback regarding the tile sample you received. I understand how important it is to see a complete view of the tile, especially with textured options, to make an informed decision. To help with this we do offer full size samples for which you only pay for the tile, we pay for the delivery. If you have any further concerns or need assistance in selecting the right tile for your project, please don’t hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Size varies even I order in the same lot”

Helpful Report

Hi Chi, Thank you for your review! We appreciate your feedback regarding the size variations in your order. We strive for consistency, but sometimes there may be slight differences due to the natural materials used in our tiles. We're here to help you find a solution that meets your needs. If you have any questions or require further assistance, please don't hesitate to reach out. We're always happy to assist! Best regards, Roger Tile Warehouse Team

“Delivery was poor, it wasn't delivered where I instructed, I had to carry it through the house when it was supposed to be delivered at the back gate. Other than that I was happy with the purchase, I would have given a higher rating if it was delivered where I had instructed.”

Helpful Report

Hi, Thank you for your review and for sharing your delivery experience with us. Unfortunately, any change from the standard delivery to the kerbside is at the discretion of the driver and his ability to get to the rear of your property in his large delivery vehicle. We're glad to hear that you were happy with your purchase overall! Your feedback is invaluable to us, and we appreciate your understanding. If you have any questions or need further assistance, please don't hesitate to reach out. Best regards, Roger Tile Warehouse Team

“I have already sent a review regarding my tile sample. The tile wasn't suitable for what I was looking for unfortunately. Thank you for trying. I will keep looking.”

Helpful Report

Hi Judith! Thank you for your review! We're sorry to hear that the tile sample wasn't the right fit for your project. We appreciate your feedback and understand that finding the perfect match can take time. If you need any assistance in your search or have any questions, please don’t hesitate to reach out. Wishing you the best of luck in your tile hunt! Best regards, Roger Tile Warehouse Team

“Good service, fast (standard) delivery. All tiles were whole, except for one extra sample which arrived separatly and broken due to poor packaging.”

Helpful Report

Hi Amanda, Thank you for your 3-star review! We appreciate your feedback regarding the fast delivery and the condition of most of your tiles. We're sorry to hear that one of the extra samples arrived broken due to packaging issues. Your experience is important to us, and we’ll be reviewing our packaging process to prevent this from happening in the future. If you have any questions or need further assistance with a replacement, please don’t hesitate to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Poor colour shown on website”

Helpful Report

Hi there, Thank you for your feedback and for taking the time to share your experience. We're sorry to hear that the colors displayed on our website didn't meet your expectations. We strive to provide accurate representations, and it's disappointing to know we fell short in this instance. Your comments are important to us and will be taken into account as we continuously work on improving our product images and descriptions. If there's anything more we can assist you with or if you have further concerns, please don’t hesitate to reach out. Thanks again for your input! Best regards, Roger Tile Warehouse Team

“Wrong tiles sent initially and some broken, but dealt with promptly and got correct ones 2 days later. Otherwise would have given 5”

Helpful Report

Hi Nicola, Thank you for taking the time to share your feedback. I’m sorry to hear about the mix-up with your tiles and the inconvenience caused by receiving some broken items. It’s great to know that our team was able to address the issue quickly, but I understand how this could have affected your overall experience. Your comments are important to us as we strive to improve our processes and ensure a seamless experience for all our customers. If there's anything else we can assist you with or if you have any further concerns, please don’t hesitate to get in touch. Thank you for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Perfect tiles and colour for my little job which arrived quickly. Such a shame they were not packed sufficiently causing tiles in the bottom of box to break”

Helpful Report

Hi Vivienne, Thank you for your review and for taking the time to share your experience. I’m glad to hear that the tiles and colour were perfect for your project and that your order arrived quickly. I truly apologise for the damage caused by insufficient packing. It's disappointing to learn about the broken tiles in your shipment, which should not have happened. We will review our packing processes to ensure this doesn’t occur in the future. Your feedback is essential for us to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Best regards, Roger Tile Warehouse Team

“I had a delivery and 60% of my tiles where broken once I opened the box Luckily I had cuts so I managed to do the job out of 25 tiles delivered only 11 tiles where not damaged”

Helpful Report

Hi there, Thank you for your review and for bringing this to our attention. I’m truly sorry to hear that a significant number of your tiles arrived damaged. That’s understandably frustrating and not what we expect for our deliveries. I’m glad to hear you managed to complete your job with the remaining tiles, but we will investigate this incident with our shipping team to prevent similar occurrences in the future. Your feedback is invaluable in helping us refine our processes. I have asked the customer service team to make contact in regards to supporting you with this issue. If you have any further concerns or need assistance, please feel free to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Prices are competitive although delivery charge is at a premium, unless you’re spending over £300. Order was processed quickly and delivery was in a couple of days. I had given instructions to be contacted by the delivery courier - which didn’t happen and i found the tiles loosely lying on a broken pallet, half of them were broken. Tile Warehouse were quick to send out replacements, properly and securely fixed to a pallet, but why the shoddy despatch/delivery in the first place ?”

Helpful Report

Hi Allan, Thank you for your feedback and for sharing your experience. We're glad to hear that your order was processed quickly, but we sincerely apologize for the issues you faced with the delivery. It's never our intention for our customers to encounter these kinds of problems. We understand how frustrating it is when delivery instructions aren’t followed, and we appreciate you bringing this to our attention. We’re glad we could send out replacements promptly, but we’ll certainly look into enhancing our dispatch processes to ensure that future deliveries are handled with the care they deserve. Thank you again for your understanding, and we hope your next experience with Tile Warehouse will be a smoother one. Best regards, Roger Tile Warehouse Team

“Delivery did not arrive on date stated. I telephoned on day of delivery to be informed it would arrive later that afternoon. It was delivered the following day.”

Helpful Report

Hi there, Thank you for your review and for bringing this to our attention. We're sorry to hear about the delay in your delivery and the inconvenience it caused. We strive to make sure our delivery information is accurate, and it's disappointing to learn we fell short in this instance. We appreciate your patience, and please know that we’ll work to improve our communication around delivery times. Your feedback helps us enhance our service. Thanks for choosing Tile Warehouse, and we hope to serve you better in the future! Best regards, Roger Tile Warehouse Team

“The tiles look quite different to how they looked on the website. The colour is somewhat different and the print on them is a bit low resolution. I'm pretty disappointed.”

Helpful Report

Hi Dean Thank you for taking the time to review this product for us, we have asked our technical team to take a look at these to see if there is an issue as it's one of our best sellers, being on trend and at a massive reduction compared to the real thing. We appreciate you taking the time to help us. Kind regards

Tile Warehouse is rated 4.5 based on 1,484 reviews