Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,483 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful won't order again.”

Helpful Report

Hi Zoe, I’m really sorry to hear that you had a disappointing experience with us. We take customer feedback seriously and your concerns are important to us. If you could reach out to our customer service team at customerservice@tilewarehouse.co.uk, we’d love the opportunity to assist you further and make things right. Best wishes, Team Tile Warehouse

“Still waiting for a refund after 3 weeks for damaged tiles”

Helpful Report

Hi Perthshire, I’m really sorry to hear that you’re still waiting for your refund after the delay. We aim to process all refunds as quickly as possible, and I understand how frustrating this can be. I understand this was all resolved for you last week Best wishes, Team Tile Warehouse

“Received the wrong tiles all broken ,correct tiles Received over 50% broken . Sent 2 emails and a phone to resolve and got no reply”

Helpful Report

Hi Sally, I’m truly sorry to hear about the issues you've encountered with your tile order and the lack of response from our team. This is definitely not the service we strive to provide, and your frustration is completely understandable. Your feedback is important, and I’ve flagged this matter for our customer service management to ensure we address it promptly. I urge you to reach out again on 0800 138 1668 , as we want to assist you in resolving these issues. Thank you for your patience, and we appreciate you bringing this to our attention. Warm regards, Team Tile Warehouse

“Sample tiles were poorly packaged and arrived broken. I reported this via three emails but have still received no meaningful response. I was forced to raise a complaint via PayPal to get a full refund. Needless to say, the full order for tiles was placed elsewhere .”

Helpful Report

Hi Stephen, I’m truly sorry to hear about the issues you experienced with the packaging of your sample tiles and the lack of response from our team. I can understand how frustrating this must have been for you, and we appreciate you bringing it to our attention. We strive to ensure that all our customers receive their orders in perfect condition, and it is clear we fell short in your case. Your feedback is incredibly valuable to us, and I assure you that we will address this matter with our shipping department to improve our processes. I have referred this to the customer services manager to ook into this personally for you Thank you for your understanding, and we truly appreciate your feedback. Warm regards, Team Tile Warehouse

“No response to complaints”

Helpful Report

Hi Stephen, I’m really sorry to hear about your experience and the lack of response to your complaints. That's not what we strive for, and I completely understand your frustration. I have reached out to our team to prioritise your case. Warm regards, Team Tile Warehouse

“Wrong tiles were delivered. Even though I refused delivery, the courier would not take them back. Contacted customer services via telephone and was told to email. No reply to email aft r 24 hours so called, and was told incorrect tiles would be collected the next working day. Well that didn't happen. I'm yet to have these collected and any communication on when my actual tiles will be supplied. Reading these reviews, all is well. Unless there is an issue. Wouldn't recommend tile warehouse.”

Helpful Report

“Customer Service has been extremely poor. The tiles were delivered on Friday morning. I opened them and found almost all of the tiles were damaged. I called straight away, emailed 3 times and the first response was given on my review. I have only just heard from them tonight (7 days later) that the tiles will be replaced and sent out. That does not make me feel like an important customer. I’m hoping the packaging is done correctly and FEDEX do not break them again.”

Helpful Report

Hi there, I’m truly sorry to hear about the poor customer service you've experienced along with the damaged tiles. This is certainly not the level of service we strive to provide. I understand how frustrating it must be to wait for a response and be concerned about the replacement tiles. Your feedback is essential for us to improve our processes, and I assure you we will look into enhancing our communication and packaging methods to prevent this from happening again. Please don't hesitate to reach out if you have any further concerns. Thank you for your understanding during this process. Warm regards, Team Tile Warehouse

“When delivered I asked the delivery driver if he could bring the tiles to my door but as it was down some steps (about 8) he refused. I explained that I had had surgery on my back and was unable to do it and he shrugged and said ‘maybe do one at a time’. I said I would try but asked if I could refuse delivery if I couldn’t manage them and he said yes. As I lifted the first package he walked back to his van, but I couldn’t manage it so I asked him to take them back. He then said he had now marked the tiles as delivered so couldn’t take them back. I asked him to please help me out and he agreed to take them back. I started walking back over to the tiles and as I did so he got in his van and drove away. Just to highlight, I remained calm and very polite all the way through the interaction even though he was incredibly rude. I called Tile Warehouse, as there is no contact details on the delivery email, and the man I spoke to was very polite but he essentially said there is nothing that they can do, and on top of that they can’t arrange returns. The buyer must arrange and pay for returns (which would cost more than the tiles anyway).”

Helpful Report

Hi there, I’m really sorry to hear about your experience with the delivery and the interaction you had with our driver. It’s understandable to feel frustrated given your situation, and we appreciate your calmness throughout the process. We strive to provide a better experience for our customers, and your feedback is invaluable in helping us improve. Thank you for your understanding as we address this matter. Warm regards, Team Tile Warehouse

“Most of the tiles were broken on delivery. I called and spoke to someone on the phone who advised I email with photos. I did this straight away only to have a response that the customer service team would be in contact. As yet I will await them contacting directly, I am very disappointed. The tiles were poorly wrapped so of course they were going to break. This platform would not allow me to add my photos.”

Helpful Report

Hi We do apologise for the delay in getting back to you, we did experience an issue last week that has put us slightly behind but we will replace everything for you as fast as we can. Kind regards for your patience

“Six tiles had coorners chipped, one was in half, out of a total of 22. I emailed this info. No reply”

Helpful Report

Hi John I have checked all our inbound channels and we have not had anything come through to us, could you have replied to our Do Not Reply email confirming your delivery? We cannot see that if so but if you could contact customerservice@tilewarehouse.co.uk we would be happy to replace anything damaged in transit.

“sent wrong tile colour and size”

Helpful Report

Hi, I’m really sorry to hear that there was an issue with the tile colour and size you received. We understand how frustrating this can be. Please reach out to our customer service team at customerservice@tilewarehouse.co.uk, and we’ll make it right for you. Your satisfaction is important to us and we try really hard to make sure you get what you ordered. Kind regards, Team Tile Warehouse

“Unfortunately you are asking me to review tiles that I am yet to received. However I can review the service we ordered these tiles with a delivery date of 11th August we are still waiting. When I contacted you said a knew lot would be sent. I received an email today saying there where delivered but nowhere in sight and the response to customer service is too long”

Helpful Report

“Driver was unable to make my delivery as there was a road closed with a perfectly acceptable diversion in place but refused to deliver so I had to meet the driver & collect my tiles from him & Tile Warehouse have refused to refund the delivery charge.”

Helpful Report

Hi there, I’m sorry to hear about the difficulties you faced with your recent delivery. It’s disappointing when logistics don’t go as planned, and I understand your frustration in meeting the driver yourself. We strive to provide a seamless experience, and we regret that this was not the case for you. Thank you for your understanding, and we appreciate your feedback as we continue to improve our service. Warm regards, Team Tile Warehouse

“Poor quality tiles, badly packaged, 2 of the 8 ordered arrived with corners chipped off. Fortunately I was able to work around this. I will not be ordering from Tile Warehouse again.”

Helpful Report

Hi, I am really sorry to hear that you received two managed tiles - Unfortunately due to the nature of the product, sometimes damages can happen. However we pride ourselves in always putting this right as soon as possible. Usually, we are able to provide replacement tiles within 24 hours of being notified of any damages. I will reach out directly to see if we could be of any further assistance. Best wishes, Oliver

“this is the worst customer experience I have ever had, I will be contacting your customer service”

Helpful Report

Hi there, Thank you for reaching out. I will personally reply directly to your email. I'm sorry you've had some issues with your kerbside delivery. Whilst all orders are delivered to the kerbside and not carried indoors, I am sorry to hear that you were not aware of this and we will be in touch directly. best wishes, Oliver

“The help line is not very helpful, with very little product knowledge. An important sample that would be charged @ £39 is a real put-off….”

Helpful Report

Hello Anthony, My Name is Oliver, I will reach out directly to see if there is anything I can help with. Usually, the only time a sample would be so expensive, is if it is an outdoor tile that we do not have a sample of. The only way around this would be to order a single full sized tile, which delivery would be charged. This is often due to the weight and the cost of the delivery (£50ish for a pallet delivery to send a sample) That said, I will reach out to fully understand what has happened. Best wishes, Oliver

“Poor. Tiles may be great, but yet to receive them”

Helpful Report

Hello Bryan, I have reached out personally via email. Hopefully we can try to get this resolved for you> best wishes, Oliver

“I lost my order items and money, the company doesn't care if the customer didn't get back to them with 14 days , which I think it is wrong, first the item was not checkout rightly from the warehouse, hence i lost money , and i have to order the same again as i didn't get them in the first delivery which is not my fault.”

Helpful Report

Hello Jing, I am really sorry to hear about your experience. We do require all orders to be checked within a reasonable timeframe. Unfortunately, as we were not notified of any issues until well over 30 days after the items had been delivered, it limits what assistance we can provide. We always advise customers to check within 14 days to ensure they're happy with the product. Best wishes, Oliver

“Disgusting”

Helpful Report

Hi Heidi, I hope you're well. I am sorry to see that two of your tiles appears to have been damaged in transit. We certainly wouldn't expect you to receive them this way, please feel free to reach out to us at customerservice@tilewarehouse.co.uk and one of our team will get them replaced for you as soon as possible. Best wishes, Oliver

“Excellent service thank you so much . Will be back many thanks John.”

Helpful Report

Hi John, Please could i ask that you amend the score to meet your review? That being said. Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We can’t wait to welcome you back for your next project! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,483 reviews