Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 998 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Tile Warehouse representative tried to convince me over the phone that these trims were now the norm. Fortunately other suppliers still supply the sturdier ones.”

Helpful Report

Hi, I’m sorry to hear that you had a less than satisfactory experience regarding our trims. We always aim to keep our customers informed about product offerings and any changes in our inventory. While we appreciate your feedback, it's unfortunate that your expectations were not met this time. We will look to update our images as soon as possible. The face profile once fitted, is identical to previous versions but the supplier has decided to change how they make the back. There will be suppliers who still hold the older version however having a high turnover of this line, we are now into the latest factory production. If you have any questions or need further assistance in the future, please feel free to reach out. Your input is valuable as we strive to improve our services. Best regards, Roger Tile Warehouse Team

“Tiles were delivered swiftly, but had to be returned due to the amount of broken tiles.”

Helpful Report

Hi Trevor, I’m sorry to hear that your delivery contained broken tiles. While we strive for quality in our packaging and handling, it seems we fell short in this instance. Your feedback is invaluable, as it helps us identify areas for improvement. We always aim to resolve such issues swiftly, I presume you could not wait for replacements? I assure you that your experience will be taken into account as we work to enhance our services. If there's anything we can do to assist further, please reach out to our customer support team. Best regards, Roger Tile Warehouse Team

“33 tiles arrived broken or chipped. And even when they sent replacement ALL arrived broken. And now nearly 4 weeks on from my initial order I still don’t have what I paid for They pack tiles in very flimsy packaging, I would avoid at all costs. Low prices but you won’t get what you paid for not worth it.”

Helpful Report

Hi, It's unfortunate that you received some broken tiles on your delivery, however I believe you have been provided replacements for all damages within days of making us aware, along with a few extra. Delivery is always in the hands of our carriers, and we are aware that sometimes mishaps happen, but we are always looking to improve this where we can, and your feedback will support our efforts in this endeavour. Thank you

“I never received it. It said posted through the ether box but must have been at a different address”

Helpful Report

Hi Nicola, I’m really sorry to hear that you didn’t receive your order and that it seems to have been delivered to the wrong address. That must be incredibly frustrating, and I completely understand your disappointment. We rely heavily on our shipping partners to ensure timely and accurate deliveries, and it’s clear we missed the mark in this instance. Your feedback is important to us and I will make sure it gets reported so we can work on improving our services. We have arranged new samples to be sent that should be with you tomorrow. If you need assistance or have any more questions, please don’t hesitate to reach out to our customer support team. We’re here to help. Best regards, Roger Tile Warehouse Team

“No updates on my tile delivery. Had to chase the day it was suppose to arrive in the afternoon to then be told that nothing has left the warehouse and that I won’t be received my goods till the following week. Lack of communication for this firm is terrible”

Helpful Report

Hi there, I’m really sorry to hear about your experience with your tile delivery. It’s frustrating when communication breaks down, and I completely understand why you would be upset. We strive to keep our customers informed every step of the way, and it’s clear we fell short in this instance. I appreciate you bringing this to our attention, and I will make sure your concerns are passed on to our team so that we can work on improving our communication processes. Your feedback is vital in helping us enhance our service, ensuring that this kind of situation doesn’t happen again in the future. If there's anything more we can do to assist you, please feel free to reach out. Best regards, Roger Tile Warehouse Team

“If you can get tiles elsewhere do it. I received broken tiles and despite 2 emails with pictures and a phone call (guy very nice on call but then completely ignored 2nd email). I had to order more tiles so I could finish the job. As an aside- the tiles were nice but don’t risk it!”

Helpful Report

Hi Wendy My apologies, this isn't how we usually work, we have checked our inbox and cannot see any emails from you, can I check please that you are using the customerservice@tilewarehouse.co.uk email address and not one of the do not reply emails we send out with order and tracking information? we do not monitor these as they are sent by a different company in the delivery journey. One of the team will contact you today to refund the extra tiles you paid for and to apologise. Hopefully this will resolve the issue for you and I assure you, had we known of an issue, we would have sorted it for you as many of our reviews attest. Kind regards Roger

“Joke of a service. First batch arrived smashed. Then days of promised deliveries have been no shows. Original order made the week before last and I still have no intact tiles to use”

Helpful Report

Hi there, I'm really sorry to hear about your experience. It sounds incredibly frustrating to handle damaged tiles and delivery issues. We strive to provide great service, and it's disappointing that we fell short in your case. If you could please reach out to our customer service team directly, we would like to assist you further to resolve this situation. Your feedback is valuable to us, and we want to make things right. Thank you for taking the time to share your thoughts. Kind regards,

“Promise me for delivery 05/11/2024 , no sing for anything try to call no in waiting, no reply for email”

Helpful Report

“Ordered 500 tiles, 150 damaged, Ordered 30 more, 27 damaged Replaced with 30 more, 23 damaged Awaiting another 30 to be delivered. No reimbursement for all my additional costs as it goes against their terms and conditions. They’ll replace broken ones, but not the £100s I’m out of pocket for several days labour wasted as it’s my responsibility to individually check the tiles before I book the labour.”

Helpful Report

Hi there, I’m truly sorry to hear about the issues you’ve experienced with your tiles. It’s disheartening to learn that you have received damaged products multiple times, and I can understand how frustrating this must be for you. While we can assist with replacements as per our policy, we do state in our terms and conditions that you check your delivery prior to booking a tiler for this exact reason, accidents do happen and we would rather get them to you intact first time to save us extra postage. Thank you for bringing this to our attention, and I appreciate your patience as we work to improve our service. Best, The Tile Warehouse Team

“Appalling delivery service. Pallet left in middle of public pavement and driver was extremely rude - telling me to move it myself. However nice the tiles, I shall not use this firm again”

Helpful Report

Hi We have investigated your case and the driver has placed the pallet as close to your front door, less than a meter, as possible baring in mind the narrow street and very small pavements. We apologise if this was inconvenient for you however you have not selected a smaller vehicle or made us aware of any restrictions in the box available when selecting the day of choice, so kerbside is all that the larger lorry can offer i am afraid. They are not insured to unwrap the pallet and handball the goods. If you could contact our customer service team, they can look into the other matter for you. We thank you for raising the issue with us and we do appreciate this was not the best service for yourself however we do need some information in advance to be able to support you in the best way possible. Kind regards

“Tiles were very good but there were a lot of broken ones!”

Helpful Report

“Poor customer services and happy to sell you damaged goods. Spent over £1277 on tiles, 39 arrived damage (a third of my order) opened up a line of communication upon delivery informing tile warehouse of some initial damage, once the tiles started to properly be unpackaged an inspected it was apparent that the initial number I reported was less than half of the amount of damaged tiles delivered. Try o my dismay tile warehouse don’t want to on know anything about it. Happy to fob you off and expect you to pay full price for damaged goods. Really bad company and I would not be using again, and such a shame to have to go though the rig-moral or back and forth emailing for a company to do the right thing.”

Helpful Report

Thank you for your reply Nick, I am still in direct communication with you via email, however I do appreciate the time taken to leave a review. At the point we were notified of any damages, we were notified of 14 damaged tiles. We had offered 3 routes to rectify this issue : 1) A refund on the damaged products, 2) replacements once back in stock 3) Free of charge collection and refund. We weren't informed of any additional damages until 6 weeks later, by that point we are unable to verify the additional damages you had claimed. (As part of our T&CS we request that all damages are brought to our attention within 14 days) As you have stated 39 tiles have been damaged, as a gesture, we are happy to collect all 39 tiles from you and refund them once they have been received back. Please reach out to us to progress with a return and refund.

“Just a warning that they don’t bring the deliveries into your property they just leave them at the side of the road so you need to be worry of that that you have the right people to be able to move that delivery from the pavement into your property on the day of delivery so it doesn’t block up pavements and paths this company doesn’t help you with that or put it onto your property. And they leave pallets for you to dispose of even if you’ve only ordered free small packs of tiles.”

Helpful Report

“Website is not mobile friendly. If you open the filter you can’t get out”

Helpful Report

Good Afternoon, Thanks for bringing the above to our attention. We have raised this to be resolved with web development team and believe this will be amended shortly. Thanks again for your feedback. Kind Regards,

“Over half of the tiles I ordered were smashed! Put me very behind as tiler was coming the next day and couldn’t complete the job, still waiting almost a week later for replacements!”

Helpful Report

Thank you so much for taking the time to let us know about your experience, Aimee. We’re so sorry about the smashed tiles and the delay faced with your order. We understand your frustration and I can see a service specialist has been in touch and confirmed the delivery date for your replacements on Monday. It is advisable not to book any trades people until you receive and check your goods. I do apologise again for the initial breakages and can see your replacements are due to be with you today. If there is anything else I can do please feel free to contact us directly.

“Never received the samples. Just lots of requests from review emails!”

Helpful Report

Thank you so much for taking the time to share your experience with us Karen. We appreciate your feedback and apologise that you never received the samples that you requested. We will certainly look into what may have caused the delay and work to ensure this does not happen again. We have a dedicated team available where, in instances such as this, we can act quicky with any issues that may arise. We have now sent a replacement order out for you and would expect them to be with you by tomorrow. Moving forward, if you need any further assistance at all please do not hesitate to contact us in the first instance on either 0800 1381668 or customerservice@tilewarhouse.co.uk

“I have purchased tiles from this company and immediately I contacted to cancel it and they did cancel the order but after a day they said they have dispatched the order , the good thing is I have paid through pay pal and got help from them for refund. Otherwise I had to pay for return it . So be careful.”

Helpful Report

Hi Venud I am so sorry to hear the timings were tight and your order had already been despatched, as you had notified us and the agent confirmed they had cancelled for you, you could have refused the delivery and it would have been sent back or if left, we would have arranged collection for you at our expense. I apologise for the confusion on this order.

“I still have not received my order, despite me phoning nearly a week ago and being told it was being delivered that day. No tracking number nothing, and still no delivery”

Helpful Report

Thanks for getting in touch. I am sorry to hear you have not yet received your order. I will make contact directly to resolve the issue.

“Did not arrive on specified delivery date. Ended up costing me twice as much as took time off work and had to delay tradesman.”

Helpful Report

Thank you so much for taking the time to let us know about your experience with Tile Warehouse. We are sorry to hear that your delivery arrived after the specified date. Having investigated this, it was unfortunate that the driver experienced heavy volumes of traffic on the specified date and despite us keeping you updated on his progress, the driver just ran out of legal driving hours to complete the delivery, this was completed the next day. We apologise that the delivery was not everything we both hoped for, and we will convey the feelings to our carrier partner for their thoughts.

“The samples were never received!!!!”

Helpful Report

Tile Warehouse is rated 4.6 based on 998 reviews