Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 999 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the item yet.”

Helpful Report

Hi Julie, Thank you for getting in touch with us with your feedback. Having looked into the matter further it seems that your delivery address was incomplete, with no street or road name visible. I have spoken with Parcel Force just now and have been advised you should receive your delivery within the next hour. Please do get back in touch should you require any further assistance on 0800 1381668 or customerservice@tilewarehouse.co.uk Thanks

“Colour of tile arrived did not match sample or colour shown on the website - very disappointed”

Helpful Report

Hi Elliott, Thank you for taking the time to leave a review about your recent experience with Tile Warehouse. We are sorry to hear that you are unhappy with the delivery of your recent order. We can see that one of our team members, is currently looking into this matter with you. I hope we are able to resolve this issue.

“A review of what? Im still waiting on delivery and had nothing from the courier when ive paid for certain day delivery”

Helpful Report

Thank you for taking the time to review your experience with Tile Warehouse. I am sorry to hear that you are currently having issues your recent order. I have looked through our system and can see that you are currently in contact with our customer service team, regarding this matter. Please be assured this will be looked into for you.

“Sent the wrong tile”

Helpful Report

We're very sorry to hear that you've received the wrong tile. We've arranged for another tile to be sent out today with our compliments. Apologies for any inconvenience. Regards, Tile Warehouse

“Ordered 17 tiles and most of them arrived broken or chipped so could not use them. I will not order again”

Helpful Report

Thank you for leaving a review about your recent order experience with Tile Warehouse. I am so sorry to hear that your order arrived broken and chipped. I have looked through our system, and can see that one of the team, have been in contact with yourself about this issue. If you still require assistance we can be called on 0800 138 1668 or emailed at customerservice@tilewarehouse.co.uk

“Placed an order in plenty of time for the offer of next day delivery (£40, or £30 if I could wait until next week) as I needed the tiles for a job over the weekend. Received my order confirmation that all was good and yes, delivery would be today. Cushty. Had a bloke wait at the delivery address from 8 this morning to take receipt as the delivery slot given was the usual crappy 0800 to 1800... Then at 1230 I get an e-mail (not a in person call) to tell me my order now wouldn't be with me Saturday (?????) and instead had been prioritised FOR MONDAY. E-mailed back to say that was not what was agreed when I purchased the tiles and to cancel my order. Waste of bloody time and now I have to go and secure the tiles I need from B&Q, which to be fair looking back I should have done in the first place and given this mangy lot a massive shoulder swerve. AVOID.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. We are truly sorry for the issues you have experienced with your recent order. We are able to see from our system, that one of our managers has contacted you regarding this matter. Once again we are truly sorry for the experience you have had when shopping with us.

“Did not receive”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear that you have not received your recent order from ourselves. Please be assured that we will look into this matter for you. In the meantime, if you would like to contact us directly this can be done either via email at customerservice@tilewarehouse.co.uk or via the phone on 0800 138 1668

“I have never received my order.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent purchase with ourselves. So we can look to resolve your issue, could you please contact us via email at customerservice@tilewarehouse.co.uk . Or if you prefer we can be contacted by phone on 0800 138 1668.

“Ordered a tile sample months ago, it never arrived, money was taken”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent sample purchase with ourselves. So we can look to provide a resolution to this matter could you please, either email into us at customerservice@tilewarehouse.co.uk. Or is you prefer we can be called on 0800 138 1668.

“Never received tiles”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear that your order did not arrive, So we can look into this issue for you, could you please contact us via email at customerservice@tilewarehouse.co.uk On receipt of your email we will of course look to help you out.

“Delivered product damaged on two occasions and offered no compensation and rely second time when replacement order arrived Thanks Dan”

Helpful Report

Hello, I am sorry to hear this. Please email customerservice@tilewarehouse.co.uk so we can assist further. I apologise for any inconvenience caused. Kind Regards, Emma

“The tiles on the website were not a good representation of the tiles ordered. Delivery was unhelpful. Customer service,though polite, was very unsatisfactory. Will not recommend or use again.”

Helpful Report

Hi Sally, Thank you for your feedback. I’m truly sorry to hear that the tiles did not meet your expectations and that your delivery experience was unhelpful. We strive for accuracy in our product representations and to provide smooth delivery services, so I regret we fell short in your case. I understand that polite customer service doesn’t suffice when the resolution isn’t satisfactory. Your comments will be reviewed as we work to enhance our processes and ensure better support moving forward. Thank you again for sharing your thoughts, and I wish we had the opportunity to serve you better. Best, The Tile Warehouse Team

“Very disappointing to have placed an order which apparently has been sent and Parcelforce couldn't deliver but no note through my front door and no way of tracking and despite trying to contact Customer Service at the Tile Warehouse I have had no response. Very poor and won't be bothering to buy from them. A waste of time and money”

Helpful Report

Good Morning, I am sorry to hear of the issues you have encountered. We unfortunately cannot find any correspondence from yourself where you have tried to contact us. Please could we ask you to email us at customerservice@tilewarehouse.co.uk so we can investigate this further and rearrange delivery for you. I apologise for any inconvenience caused by this. Kind Regards, Emma

“It was easy to purchase but the tile saw I bought has arrived and is faulty. Trying to get it exchanged is proving impossible. I continue to jump through hoops in providing information and photographs but still nothing is happening. Follow up customer service is more than poor.”

Helpful Report

Thank you for taking the time to leave us a review. We are working on your issue as we speak and aim to offer a resolution very soon.

Tile Warehouse is rated 4.6 based on 999 reviews