Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 2,070 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“About 7 tiles found broken . Nothing to say . Very disappointed”

Helpful Report

Hi Ataul, I’m sorry to hear about the broken tiles you received. That must have been disappointing, and I understand how frustrating this experience is. We strive to ensure our products arrive in perfect condition, and we appreciate your feedback. We do look to replace or refund damages if you contact us within 2 weeks of receipt as part of our pledge to support our customers. If you have any questions or need assistance, please feel free to reach out. Your satisfaction is important to us, and we hope to improve your experience in the future. Best regards, Roger Tile Warehouse Team

“Possibly the best customer service I have ever received. So friendly and helpful. Would definately recommend! thank you”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We are absolutely thrilled to hear that you had such a positive experience with our customer service. Our team takes pride in being friendly and helpful, and your kind words truly mean a lot to us! We appreciate your recommendation and are always here to assist you with anything you might need in the future. Best regards, Roger Tile Warehouse Team

“Very affordable and professional service”

Helpful Report

Hi there! Thank you for your excellent 5-star review! We're so glad to hear that you found our service both affordable and professional. Your feedback is immensely appreciated and motivates us to keep delivering the best! If you have any questions or need assistance in the future, don’t hesitate to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“Lovely tiles, delivered on time.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear that you love the tiles and that they arrived on time. Your satisfaction is very important to us, and we appreciate your kind feedback! If you need anything else or have any questions in the future, feel free to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“The quarry tiles were good quality but too thick, so I couldn't use them. Nor could I return them. There was an assumption that the general public is au fait with dispatching goods using a courier. I'm not.”

Helpful Report

Hi, I’m sorry to hear that the thickness of the quarry tiles didn't meet your expectations and that returning them was a challenge. We do provide clear information about our products on the product pages, but I understand how returns can sometimes be overwhelming. We do offer suggestions for carriers and many of them can parcel and label the goods on collection for a fee to alleviate some of the uncertainty. Your feedback is important, and it will be taken into consideration as we continue to refine our processes. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your input and hope to serve you better next time. Best regards, Roger Tile Warehouse Team

“Good customer service, very helpful with delivery issues due to courier. All problems sorted out very quickly, would shop again.”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're delighted to hear that our team was able to assist you with your delivery issues. Quick resolutions are what we aim for, and your satisfaction means the world to us! We look forward to serving you again in the future. If you ever need anything, don't hesitate to get in touch! Best regards, Roger Tile Warehouse Team

“Size varies even I order in the same lot”

Helpful Report

Hi Chi, Thank you for your review! We appreciate your feedback regarding the size variations in your order. We strive for consistency, but sometimes there may be slight differences due to the natural materials used in our tiles. We're here to help you find a solution that meets your needs. If you have any questions or require further assistance, please don't hesitate to reach out. We're always happy to assist! Best regards, Roger Tile Warehouse Team

“Easy to order from. Great communication.”

Helpful Report

Hi Emma! Thank you for your wonderful 5-star review! We're so pleased to hear that you found it easy to order and appreciated our communication. Making the process smooth and enjoyable is what we strive for! If you ever have any questions or need assistance in the future, just let us know. We're always here to help! Best regards, Roger Tile Warehouse Team

“Amazing service, excellent staff, amazing company. we had some broken tiles ( courier damaged them), the company rectified the problem immediately. They are amazing and I will be using them again in the future.”

Helpful Report

Hi Kim! Thank you so much for your incredible 5-star review! We’re so glad to hear that you had such a positive experience with our team when resolving the issue with your tiles. Customer satisfaction is our top priority, and your kind words truly motivate us! We can’t wait to serve you again in the future. If you ever have any questions or need assistance, please don’t hesitate to reach out. Best regards, Roger Tile Warehouse Team

“Exactly as ordered and on time”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re thrilled to know that your order was exactly as you expected and arrived on time. Your satisfaction is our mission, and it's wonderful to hear we hit the mark! If you need anything in the future or have any questions, please feel free to reach out. We're always here to assist! Best regards, Roger Tile Warehouse Team

“Excellent service”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're delighted to hear that you experienced excellent service with us. Providing top-notch support is our priority, and it's wonderful to know that we've made a positive impression! If you need anything in the future or have any questions, please don’t hesitate to get in touch. We're always here to assist! Best regards, Roger Tile Warehouse Team

“Good quality tiles very happy”

Helpful Report

Hi there! Thank you for taking the time to leave us a 5-star review! We’re thrilled to hear that you’re happy with the quality of our tiles. Your satisfaction is our top priority, and it’s wonderful to know we've met your expectations! If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

“Quality tile. Fast delivery👍”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our tiles to be of high quality and that the delivery was fast. We're committed to providing the best products and service, and it's fantastic to know we've met your expectations! If you need anything else or have questions in the future, please don't hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Delivery was poor, it wasn't delivered where I instructed, I had to carry it through the house when it was supposed to be delivered at the back gate. Other than that I was happy with the purchase, I would have given a higher rating if it was delivered where I had instructed.”

Helpful Report

Hi, Thank you for your review and for sharing your delivery experience with us. Unfortunately, any change from the standard delivery to the kerbside is at the discretion of the driver and his ability to get to the rear of your property in his large delivery vehicle. We're glad to hear that you were happy with your purchase overall! Your feedback is invaluable to us, and we appreciate your understanding. If you have any questions or need further assistance, please don't hesitate to reach out. Best regards, Roger Tile Warehouse Team

“Have not put the tiles down yet but am hoping they go down and look as good as the service I had from the tile warehouse as it was a very good helpful and prompt service”

Helpful Report

Hi Donna! Thank you for your fantastic 5-star review! We're thrilled to hear that you were pleased with the service at Tile Warehouse. It's always our aim to provide helpful and prompt support to our customers. We're looking forward to seeing how your tiles turn out once they're down! If you have any questions or need any assistance along the way, feel free to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Good service and fast delivery.”

Helpful Report

Hi Connor! Thank you for your great 4-star review! We're glad to hear that you experienced good service and fast delivery. Your feedback means a lot to us and helps us strive for even better experiences in the future. If you have any questions or need further assistance, please feel free to reach out. We’re here for you and look forward to helping you again soon! Best regards, Roger Tile Warehouse Team

“A good price & exactly the tile we wanted, that we couldn't find anywhere else.”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're thrilled to hear that you found the perfect tile at a great price with us. It's always our goal to provide unique options that meet our customers' needs, and we're glad we could help you succeed in your search! If you have any questions or need further assistance, feel free to reach out. We're always here to help and look forward to serving you again! Best regards, Roger Tile Warehouse Team

Hi there! Thank you for your awesome 5-star review! We’re so happy to hear that you found the tile you were looking for at a great price. It’s always a pleasure to provide our customers with those hard-to-find options! If you need any assistance or have more questions in the future, just let us know. We’re here to help and look forward to seeing you again! Best regards, Roger Tile Warehouse Team

“I have only ordered cut samples so far but really fantastic quality and really well packed fast delivery! I have chosen a tile and will be putting my order in as soon as I have taken the old floor up 😃”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that you loved the quality of the cut samples and that the delivery was fast and well-packaged. It’s exciting that you’ve chosen your tiles! If you have any questions or need assistance as you get ready to place your order, don’t hesitate to reach out. We’re here to help and can’t wait to assist you further! Best regards, Roger Tile Warehouse Team

“BRILLIANT BLACK AND WHITE”

Helpful Report

Hi Paul! Thank you for your fantastic 5-star review! We're over the moon to hear that you're loving the brilliant black and white tiles! Your satisfaction is our top priority, and it’s great to know we hit the mark for you. If you have any questions or need assistance down the road, just give us a shout. We’re always here to help and can’t wait to serve you again! Best regards, Roger Tile Warehouse Team

“I have already sent a review regarding my tile sample. The tile wasn't suitable for what I was looking for unfortunately. Thank you for trying. I will keep looking.”

Helpful Report

Hi Judith! Thank you for your review! We're sorry to hear that the tile sample wasn't the right fit for your project. We appreciate your feedback and understand that finding the perfect match can take time. If you need any assistance in your search or have any questions, please don’t hesitate to reach out. Wishing you the best of luck in your tile hunt! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 2,070 reviews