Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,818 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,818 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

Write Your review

Tell us how Tile Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Warehouse 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered Underground Ivory Tiles for our kitchen and they look great! Price was fab, as was the delivery speed - we had the tiles less than 48 hours after ordering, despite it being the week before Christmas. We also ordered some extra tiles fearing some would be damaged, but they all came intact!”

Tile Warehouse 5 star review on 28th January 2025

Helpful Report

Hi Silky, Thank you for your amazing 5-star review! We're so glad to hear that you love the Underground Ivory Tiles and that everything arrived in perfect condition. It's awesome to know that our speedy delivery exceeded your expectations, especially during the busy holiday season! If you need any help or have questions in the future, don’t hesitate to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent service and error corrected promptly, Would recommend thank you”

Helpful Report

Hi there, Thank you for your kind 4-star review! We're really pleased to hear that you received excellent service and that any errors were corrected promptly. Your recommendation means a lot to us! If you need any further assistance or have questions in the future, please feel free to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Good quality tiles. Absolutely loads of styles, sizes and finishes to choose from. Quick delivery too.”

Helpful Report

Hi Tony, Thank you for your fantastic 5-star review! We're thrilled to hear that you found good quality tiles and enjoyed our wide variety of styles, sizes, and finishes. It's great to know that the quick delivery met your expectations as well! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent service”

Helpful Report

Hi Andrew, Thank you so much for your fantastic 5-star review! We're delighted to hear that you had an excellent experience with our service. Your satisfaction is our top priority! If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Lovely floor tiles. Very fast delivery. Will definitely use again.”

Helpful Report

Hi KB, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you love your new floor tiles and that the delivery was fast. Your satisfaction means the world to us! If you have any further needs or projects in mind, we’d be more than happy to help you again! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Ordered Italian style terazzo tiles. Used as back splash in kitchen. Look fabulous. Excellent service delivered safely and on time. Can highly recommend. Thank you.”

Tile Warehouse 5 star review on 27th January 2025

Helpful Report

Hi there, Thank you so much for your amazing 5-star review! We’re thrilled to hear that your Italian style terrazzo tiles look fabulous as your kitchen backsplash. It’s fantastic to know that you received excellent service and timely delivery! If you ever need any assistance in the future or have more projects in mind, feel free to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Tile Warehouse has a comprehensive range of products at all price points which are of great quality. I would definitely consider using them again.”

Helpful Report

Hi there, Thank you so much for your glowing 5-star review! We’re thrilled to hear that you appreciate our comprehensive range of quality products at various price points. It’s fantastic to know you would consider using us again! If you have any questions or need assistance in the future, please don’t hesitate to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“We were delighted with our tiles, having picked a cheaper style we were blown away with the quality and have had many compliments on them! They also cut to shape easily. Thanks so much, would highly recommend”

Tile Warehouse 5 star review on 25th January 2025

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you love your tiles and that the quality exceeded your expectations. It’s wonderful to know you’ve received so many compliments! If you have any questions or need assistance in the future, please don’t hesitate to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Good and quick delivery. Good customer service. Really appreciate.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We’re really glad to hear that you experienced good and quick delivery along with excellent customer service. Your appreciation means a lot to us! If you need any further assistance, please don’t hesitate to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

““Ordered 6 of these tiles to replace some broken ones on the front porch. The description on the website is spot on exactly what we wanted. The delivery notifications were great and very informative and the tiles arrived on time and very well packaged. Would certainly recommend to anyone. ””

Helpful Report

Hi Mrs, Thank you so much for your amazing 5-star review! We're delighted to hear that our tile description matched your needs perfectly and that the delivery experience was smooth and informative. Your recommendation means the world to us! If you need anything else in the future, please don’t hesitate to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Great delivery and srvice”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear that you had a great experience with our delivery and service. It’s always our goal to provide an excellent experience from start to finish. If you need anything else or have questions in the future, please don’t hesitate to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Brilliant customer service too as a few tiles were broken and they sent 4 new ones out no problem!”

Helpful Report

Hi Jayne, Thank you for your wonderful 4-star review! We’re thrilled to hear that our customer service was able to assist you promptly with the broken tiles. Ensuring you have what you need is our top priority. If you have any other questions or need further assistance, just let us know! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very good very helpful will use again”

Helpful Report

Hi Alan, Thank you for your great 4-star review! We’re really glad to hear that you found our service very helpful. Your satisfaction means a lot to us, and we can’t wait to assist you again in the future. If you have any questions or need support, just let us know! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“I Love them,it very shiny and nice”

Helpful Report

Hi Tinh, Thank you for your fantastic 5-star review! We’re so happy to hear that you love your tiles and that they add a shiny and nice touch to your space. If you need any assistance or have questions in the future, feel free to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Tiles were delivered swiftly, but had to be returned due to the amount of broken tiles.”

Helpful Report

Hi Trevor, I’m sorry to hear that your delivery contained broken tiles. While we strive for quality in our packaging and handling, it seems we fell short in this instance. Your feedback is invaluable, as it helps us identify areas for improvement. We always aim to resolve such issues swiftly, I presume you could not wait for replacements? I assure you that your experience will be taken into account as we work to enhance our services. If there's anything we can do to assist further, please reach out to our customer support team. Best regards, Roger Tile Warehouse Team

“From the start it was easy to place the order, I had a helpful member of staff Oliver who was knowledgeable, polite and helpful. Whilst my review is very overdue due to a devasting bereavement that put the bathroom renovation on hold whilst our family recovered. The work finally resumed recently and was completed just before Christmas. The tiles looks fantastic and look way more expensive then they look. The silk white marble effect tile 60 x 60 give an elegant and fresh look. I love it.”

Tile Warehouse 5 star review on 23rd January 2025

Helpful Report

Hi there, Thank you for sharing your heartfelt 5-star review! We’re so glad to hear that Oliver provided you with the helpful and knowledgeable service we strive for. We're truly sorry to hear about your loss and completely understand how that can impact your renovation plans. It’s fantastic to know that your bathroom renovation was finally completed and that the tiles have brought you joy with their elegant look. We appreciate your kind words about the quality as well! If you need any assistance in the future, please don’t hesitate to reach out. Thank you for choosing Tile Warehouse, and we wish you all the best! Best regards, Roger Tile Warehouse Team

“First class service and promp delivery. Dean in Sales was very helpful and friendly, a credit to your company.”

Helpful Report

Hi Edward, Thank you so much for your outstanding 5-star review! We’re thrilled to hear that you had a first-class experience with our service and that Dean in Sales made such a positive impression. He truly is a valuable member of our team! If you ever need assistance or have any questions moving forward, please don’t hesitate to get in touch. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Great quality tiles, only a couple had damage which you come to expect when having things delivered so no complaints from me, very happy with the product and service”

Helpful Report

Hi Damon, Thank you for your amazing 5-star review! We’re thrilled to hear that you’re happy with the quality of the tiles and the service you received. It’s great to know that you were pleased despite a few damages during delivery—it’s something we strive to minimize. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thanks once again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very good service pleased with the tiles”

Helpful Report

Hi Ally, Thank you for your wonderful 5-star review! We’re so pleased to hear that you are happy with our service and the tiles. Your satisfaction is our greatest reward! If there’s anything more we can assist you with or if you have any questions in the future, please don’t hesitate to reach out. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“as expected, good quality, good service”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re delighted to hear that our quality and service met your expectations. Your satisfaction is our top priority, and we appreciate your kind words! If you need anything else or have any questions in the future, feel free to reach out. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 1,818 reviews